Electronic Consulting Services, Inc (ECS Federal) is hiring: Senior Data Support

Job Description

ECS is seeking a Senior Data Support Analyst to work remotely.

ECS is seeking a Senior Data Support Analyst to support a growing business intelligence and data analytics team supporting DHS HQ. The Senior Data Support Analyst plays a lead role in enabling and optimizing the use of a data analytics platform. This position is responsible for independently analyzing complex platform inquiries, improving intake/triage workflows, coordinating cross-functional resolution efforts, and identifying systemic issues that impact user experience. This role requires strong analytical judgement, strong communication skills, and the ability to lead operational improvements.

Key responsibilities include:

• Lead the intake and triage of complex analytics platform requests, exercising independent judgement to determine resolution strategies.
• Design and refine request intake workflows and operational processes within ServiceNow.
• Perform analysis of data, platform behavior, and system interactions to diagnose and resolve advanced issues.
• Coordinate cross-functional resolution efforts across data engineering, platform, and infrastructure teams.
• Develop standards, playbooks, and operational guidance for analytics platform support and enablement.
• Mentor junior analysts and provide quality oversight of request analysis and documentation.
• Identify systemic issues impacting user experience and recommend enhancements to platform features, documentation, or governance processes.
• Ability to resolve database-related issues using SQL.

Salary Range: $80,000 $90,000

General Description of Benefits

Required Skills

• Ability to successfully maintain a DHS Entry on Duty (EOD)/Public Trust
• 5 + years of experience working in IT.
• Familiarity with data analytics platforms, reporting tools, or data systems.
• Experience documenting requirements and requests clearly and accurately.
• Strong troubleshooting approach and problem-solving skills.
• Strong written and verbal communication skills, especially in conveying technical information to non-technical users.
• Experience working with service management or intake systems (e.g., ServiceNow).
• Demonstrated ability to prioritize tasks and manage multiple requests simultaneously.
• Experience with relational databases such as PostgreSQL and data querying concepts.
• Knowledge of SQL.
• Experience in Agile environments.

Desired Skills

• Prior experience supporting federal agencies or working in a government contracting role (experience supporting DHS preferred).
• Familiarity with change management/change management procedures.
• Familiarity with ITIL best practices.
• Experience working within AWS environments
• Familiarity with Databricks.
• Knowledge of Python.
• Mentorship or informal team leadership experience.

ECS1

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.