T-Mobile
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Job Overview This role supports store leadership to develop and guide the retail team in delivering customer‑focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance. Success is measured by team achievement of sales targets, customer satisfaction, and operational efficiency. The work directly influences customer experience and contributes to the overall financial and operational success of the retail location.
Job Responsibilities
Lead and develop retail team members to achieve sales targets and deliver customer service excellence
Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
Manage store operations including visual merchandising, plan‑o‑gram compliance, and maintaining store environment standards
Monitor and control store expenses, discounting, and credits to support financial objectives
Oversee customer wait times and ensure customer needs are met through effective team coordination
Stay current on products, services, and leadership practices to serve as an expert resource for the team
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
High School Diploma/GED (Required)
1 year customer service and/or sales experience, retail environment (Preferred)
Knowledge, Skills and Abilities
Communication (Required)
Leadership (Required)
Store Operations (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Compensation and Target Pay Range Total Target Cash Pay Range: $57,600 – $96,000, inclusive of target incentives. Base Pay Range: $43,200 – $72,000. The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here. At T‑Mobile, employees in regular, non‑temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
Equal Employment Opportunity T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
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Job Overview This role supports store leadership to develop and guide the retail team in delivering customer‑focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance. Success is measured by team achievement of sales targets, customer satisfaction, and operational efficiency. The work directly influences customer experience and contributes to the overall financial and operational success of the retail location.
Job Responsibilities
Lead and develop retail team members to achieve sales targets and deliver customer service excellence
Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
Manage store operations including visual merchandising, plan‑o‑gram compliance, and maintaining store environment standards
Monitor and control store expenses, discounting, and credits to support financial objectives
Oversee customer wait times and ensure customer needs are met through effective team coordination
Stay current on products, services, and leadership practices to serve as an expert resource for the team
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
High School Diploma/GED (Required)
1 year customer service and/or sales experience, retail environment (Preferred)
Knowledge, Skills and Abilities
Communication (Required)
Leadership (Required)
Store Operations (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Compensation and Target Pay Range Total Target Cash Pay Range: $57,600 – $96,000, inclusive of target incentives. Base Pay Range: $43,200 – $72,000. The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here. At T‑Mobile, employees in regular, non‑temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
Equal Employment Opportunity T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
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