Clarvida - North Carolina
ACT Team Administrative Support
Clarvida - North Carolina, Raleigh, North Carolina, United States
Job Title: ACTT Administrative Support Specialist
Location: Hendersonville, North Carolina (On-site / Community-Based)
Employment Type: Full-time
Salary: $16.00 - $18.00 / hour
Date Posted: 01-06-2026
About the Role We’re hiring an ACTT Administrative Support Specialist to join our Assertive Community Treatment Team in North Carolina. In this role, you’ll provide essential administrative support to the ACTT program, ensuring accurate tracking, documentation, and coordination of referrals, authorizations, and clinical intakes. You’ll play a key part in streamlining program operations and supporting team efficiency through data entry, scheduling, and communication with staff, clients, and community partners.
Responsibilities
Receive, track, and document referral information for new ACTT consumers via email, fax, and phone
Collect and verify all financial and clinical intake documentation, including insurance cards, eligibility forms, and medical records
Maintain and update electronic health records and program spreadsheets for caseloads, authorizations, and PCP updates
Track pending and active service authorizations, re-authorizations, and compliance metrics
Support new client orientations as needed
Process data entry and documentation in CaseWorks and other software systems
Assist with daily office operations, communication, and administrative coordination
Required Qualifications
High School Diploma or GED required
Prior experience in administrative or office support roles
Excellent typing, data entry, and computer skills, including proficiency in Microsoft Word, Excel, and Outlook
Preferred Qualifications
Associate’s degree in medical office administration, medical transcription, or a related field
Prior experience in a behavioral health or healthcare setting
Compensation & Benefits Full-time Employees
Paid vacation days (increases with tenure)
Separate sick leave that rolls over annually
Up to 10 paid holidays*
Medical, dental, and vision insurance options
DailyPay – access your earnings before payday*
Training, development, and continuing education opportunities
All Employees
401(k) retirement plan
Free licensure supervision
Pet insurance
Employee Assistance Program (EAP)
Perks @ Clarvida: Discounts on shopping, travel, Verizon, and entertainment
Mileage reimbursement
Cell phone stipend
*(Benefits may vary by state or county)
Work Location On-site / Community-Based, North Carolina [Insert specific region or county if applicable]
Employment Type Full-time
How to Apply If you’re organized, detail-oriented, and ready to make an impact supporting community-based mental health services, click "Apply Now" to join our ACTT team.
About Clarvida Clarvida is a trusted provider of behavioral health services, supporting communities across multiple states. We specialize in integrated, person-centered care and collaborate with families and local systems to deliver outcome-driven mental health services.
Learn more: www.clarvida.com/mission-vision-and-values See other opportunities: www.clarvida.com/working-at-clarvida
Equal Opportunity Employer Clarvida is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.
Fraud Alert Clarvida never charges fees to apply and does not conduct interviews via messaging apps. Official communication will come from @clarvida.com email addresses or verified Clarvida LinkedIn profiles.
Keywords ACTT Administrative Support Specialist, ACT Team, Administrative Assistant, Behavioral Health, Healthcare Administration, Medical Office Support, Data Entry, Case Management Support, North Carolina Behavioral Health Jobs, Mental Health Administration
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About the Role We’re hiring an ACTT Administrative Support Specialist to join our Assertive Community Treatment Team in North Carolina. In this role, you’ll provide essential administrative support to the ACTT program, ensuring accurate tracking, documentation, and coordination of referrals, authorizations, and clinical intakes. You’ll play a key part in streamlining program operations and supporting team efficiency through data entry, scheduling, and communication with staff, clients, and community partners.
Responsibilities
Receive, track, and document referral information for new ACTT consumers via email, fax, and phone
Collect and verify all financial and clinical intake documentation, including insurance cards, eligibility forms, and medical records
Maintain and update electronic health records and program spreadsheets for caseloads, authorizations, and PCP updates
Track pending and active service authorizations, re-authorizations, and compliance metrics
Support new client orientations as needed
Process data entry and documentation in CaseWorks and other software systems
Assist with daily office operations, communication, and administrative coordination
Required Qualifications
High School Diploma or GED required
Prior experience in administrative or office support roles
Excellent typing, data entry, and computer skills, including proficiency in Microsoft Word, Excel, and Outlook
Preferred Qualifications
Associate’s degree in medical office administration, medical transcription, or a related field
Prior experience in a behavioral health or healthcare setting
Compensation & Benefits Full-time Employees
Paid vacation days (increases with tenure)
Separate sick leave that rolls over annually
Up to 10 paid holidays*
Medical, dental, and vision insurance options
DailyPay – access your earnings before payday*
Training, development, and continuing education opportunities
All Employees
401(k) retirement plan
Free licensure supervision
Pet insurance
Employee Assistance Program (EAP)
Perks @ Clarvida: Discounts on shopping, travel, Verizon, and entertainment
Mileage reimbursement
Cell phone stipend
*(Benefits may vary by state or county)
Work Location On-site / Community-Based, North Carolina [Insert specific region or county if applicable]
Employment Type Full-time
How to Apply If you’re organized, detail-oriented, and ready to make an impact supporting community-based mental health services, click "Apply Now" to join our ACTT team.
About Clarvida Clarvida is a trusted provider of behavioral health services, supporting communities across multiple states. We specialize in integrated, person-centered care and collaborate with families and local systems to deliver outcome-driven mental health services.
Learn more: www.clarvida.com/mission-vision-and-values See other opportunities: www.clarvida.com/working-at-clarvida
Equal Opportunity Employer Clarvida is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.
Fraud Alert Clarvida never charges fees to apply and does not conduct interviews via messaging apps. Official communication will come from @clarvida.com email addresses or verified Clarvida LinkedIn profiles.
Keywords ACTT Administrative Support Specialist, ACT Team, Administrative Assistant, Behavioral Health, Healthcare Administration, Medical Office Support, Data Entry, Case Management Support, North Carolina Behavioral Health Jobs, Mental Health Administration
#J-18808-Ljbffr