Customer Service Representative

Precision Door has been franchising since 1999 and is now America’s leading Garage Door Repair company. You’ll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it takes to raise a family these days. That’s why their employees enjoy a very high earning potential and benefits. Our franchise owners provide second-to-none training for our customer services representatives to ensure you’ll do the job efficiently and correctly. They train you the right way, and no previous experience is necessary to become a Precision Door Customer Service Representative.

Responsibilities

Resolve product or service problems

Manage large amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Greet customers warmly and ascertain problem or reason for calling

Advise on company information

Work with customer service manager to ensure proper customer service is being delivered

Read from scripts

Resolve customer complaints via phone or email

Qualifications

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi‑task, prioritize and manage time effectively

High school diploma or equivalent

Ability to pass a drug screening and a background check

Compensation $15.00 - $18.00 per hour

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