Gusmer Enterprises Inc
Work Schedule
Monday‑Friday with availability to be onsite outside of regular working hours.
Position Summary The primary objective of the IT Technician role is to minimize interruptions to the services provided by the Business Technology (BT) Department while providing Service with Knowledge® to end users. Delivers reliable, quality IT support that allows employees across all environments to work safely and efficiently. Accountable for resolving issues promptly and accurately, maintaining secure systems, and ensuring business continuity. This position requires the ability to report onsite promptly for after‑hours IT support, within 20 minutes of notification.
Essential Functions
Accountable for providing front‑line support to end users in diverse work areas, including office, laboratory, off site, and production floor environments.
Monitors incoming helpdesk tickets and provides timely, accurate responses to ensure issues are resolved efficiently and quality service levels are consistently met. Builds positive relationships with end users to encourage open communication with BT.
Maintains and troubleshoots hardware, software, and network infrastructure while resolving issues related to laptops, desktops, VPN/remote access, printing/scanning, endpoint protection, and business‑critical applications such as Microsoft Office, ERP systems, and other business tools.
Assigns and maintains network permissions.
Installs, configures, and updates software applications in alignment with evolving organizational needs.
Prepares and stages new equipment, installs required software, and ensures systems are updated before deployment.
Collaborates with users through the transition from old systems by guiding them through migration steps, ensuring data integrity, and minimizing disruption.
Creates, updates, and maintains user manuals, technical guides, and process documentation to ensure accuracy, preserving organizational knowledge, and supporting effective training.
Monitors servers for warnings and critical events, including failed backups, to ensure timely issue resolution and system reliability.
Maintains accurate inventory of IT equipment and ensures all tools are properly organized for access and use.
Collaborates with external vendors, including IBM, Infor, and SAP, to ensure the reliability and continuity of core IT services.
Maintains clear, detailed documentation of troubleshooting steps and solutions while formalizing informal practices to preserve institutional knowledge and build a knowledge base for future use.
Documents workflows and processes across all locations to ensure consistency, standardization, and operational continuity.
Other Duties
Assists with troubleshooting and maintenance of client computers and servers at other Gusmer locations.
Periodically checks equipment including but not limited to printers, floor workstations, laptops, desktops and other technologies that have been implemented by BT to ensure optimal performance.
Assists with network setup and maintenance (switches, access points).
Performs other duties as assigned.
This is not meant to be a comprehensive listing of activities, duties, and responsibilities. These items may change, or new items may be assigned with or without notice.
Experience and Education Requirements
Associate degree in Computer Science or related field
Two years in an IT support role required (internship or academic experience acceptable).
Experience with Microsoft SharePoint, Linux, Windows Server, and backup software preferred.
Familiarity with remote support tools and helpdesk systems preferred.
Knowledge, Skills, and Abilities (KSA’s) Required
Working knowledge of Windows desktop/server environments, Microsoft Office, databases, and client‑server methodology.
Basic understanding of LAN/Wi‑Fi technology and troubleshooting hardware/software issues.
Knowledge of server/client methodology, data storage, and virtualization concepts.
Knowledge of hardware and peripheral devices including laptops, desktops, printers, scanners, and production‑floor technology.
Knowledge of asset lifecycle management and inventory control processes.
Proficiency with Microsoft Windows 10/11 and Office suite.
Skilled in troubleshooting and resolving hardware, software, and network issues across diverse environments (office, lab, off‑site, production).
Effective written and verbal communication skills.
Ability to install, replace, and upgrade hardware in desktops and laptops.
Ability to install, configure, and update software applications and operating systems in alignment with organizational needs.
Ability to standardize workflows and processes across multiple locations for operational consistency.
Ability to collaborate effectively with internal teams and external vendors to achieve IT service objectives.
Physical Requirements The physical demands listed are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Modified “light duty” restrictions may be arranged as needed and when available for job‑related injuries or illnesses.
While performing job duties, the employee is required to:
Sit for extended periods while performing computer‑based tasks, including monitoring helpdesk tickets, documenting processes, and remote troubleshooting.
Stand and move across multiple areas of the facility for extended periods of time to deliver IT assistance and perform equipment maintenance.
Bend, stoop, or reach to access equipment under desks, in racks, or other confined spaces.
Maintain visual acuity to read screens, technical documentation, and identify hardware components accurately.
Maintain hearing for telephone and in‑person communication with vendors, users, and fellow employees.
Use of hands for keyboarding, handling small components, connecting cables, and operating computer equipment.
Climb ladders or utilize mechanical lifts to reach and maintain hardware installed in overhead or rack‑mounted positions.
Lift, carry, and push up to 40‑50 pounds.
Working Conditions
Environment: Primarily works in an office environment with some work required in manufacturing, lab, and warehouse areas. Exposure to noise, dust, moving machinery, and temperature variations in manufacturing settings.
Safety Requirements: Must adhere to all company safety policies, wear appropriate PPE (personal protective equipment), and comply with OSHA and facility safety standards.
EEO Policy Statement Gusmer Enterprises, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Gusmer will also consider requests for reasonable accommodations made by applicants and employees on an individualized basis, including those based on disabilities and sincerely held religious beliefs, where such accommodations do not impose an undue burden on the business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Position Summary The primary objective of the IT Technician role is to minimize interruptions to the services provided by the Business Technology (BT) Department while providing Service with Knowledge® to end users. Delivers reliable, quality IT support that allows employees across all environments to work safely and efficiently. Accountable for resolving issues promptly and accurately, maintaining secure systems, and ensuring business continuity. This position requires the ability to report onsite promptly for after‑hours IT support, within 20 minutes of notification.
Essential Functions
Accountable for providing front‑line support to end users in diverse work areas, including office, laboratory, off site, and production floor environments.
Monitors incoming helpdesk tickets and provides timely, accurate responses to ensure issues are resolved efficiently and quality service levels are consistently met. Builds positive relationships with end users to encourage open communication with BT.
Maintains and troubleshoots hardware, software, and network infrastructure while resolving issues related to laptops, desktops, VPN/remote access, printing/scanning, endpoint protection, and business‑critical applications such as Microsoft Office, ERP systems, and other business tools.
Assigns and maintains network permissions.
Installs, configures, and updates software applications in alignment with evolving organizational needs.
Prepares and stages new equipment, installs required software, and ensures systems are updated before deployment.
Collaborates with users through the transition from old systems by guiding them through migration steps, ensuring data integrity, and minimizing disruption.
Creates, updates, and maintains user manuals, technical guides, and process documentation to ensure accuracy, preserving organizational knowledge, and supporting effective training.
Monitors servers for warnings and critical events, including failed backups, to ensure timely issue resolution and system reliability.
Maintains accurate inventory of IT equipment and ensures all tools are properly organized for access and use.
Collaborates with external vendors, including IBM, Infor, and SAP, to ensure the reliability and continuity of core IT services.
Maintains clear, detailed documentation of troubleshooting steps and solutions while formalizing informal practices to preserve institutional knowledge and build a knowledge base for future use.
Documents workflows and processes across all locations to ensure consistency, standardization, and operational continuity.
Other Duties
Assists with troubleshooting and maintenance of client computers and servers at other Gusmer locations.
Periodically checks equipment including but not limited to printers, floor workstations, laptops, desktops and other technologies that have been implemented by BT to ensure optimal performance.
Assists with network setup and maintenance (switches, access points).
Performs other duties as assigned.
This is not meant to be a comprehensive listing of activities, duties, and responsibilities. These items may change, or new items may be assigned with or without notice.
Experience and Education Requirements
Associate degree in Computer Science or related field
Two years in an IT support role required (internship or academic experience acceptable).
Experience with Microsoft SharePoint, Linux, Windows Server, and backup software preferred.
Familiarity with remote support tools and helpdesk systems preferred.
Knowledge, Skills, and Abilities (KSA’s) Required
Working knowledge of Windows desktop/server environments, Microsoft Office, databases, and client‑server methodology.
Basic understanding of LAN/Wi‑Fi technology and troubleshooting hardware/software issues.
Knowledge of server/client methodology, data storage, and virtualization concepts.
Knowledge of hardware and peripheral devices including laptops, desktops, printers, scanners, and production‑floor technology.
Knowledge of asset lifecycle management and inventory control processes.
Proficiency with Microsoft Windows 10/11 and Office suite.
Skilled in troubleshooting and resolving hardware, software, and network issues across diverse environments (office, lab, off‑site, production).
Effective written and verbal communication skills.
Ability to install, replace, and upgrade hardware in desktops and laptops.
Ability to install, configure, and update software applications and operating systems in alignment with organizational needs.
Ability to standardize workflows and processes across multiple locations for operational consistency.
Ability to collaborate effectively with internal teams and external vendors to achieve IT service objectives.
Physical Requirements The physical demands listed are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Modified “light duty” restrictions may be arranged as needed and when available for job‑related injuries or illnesses.
While performing job duties, the employee is required to:
Sit for extended periods while performing computer‑based tasks, including monitoring helpdesk tickets, documenting processes, and remote troubleshooting.
Stand and move across multiple areas of the facility for extended periods of time to deliver IT assistance and perform equipment maintenance.
Bend, stoop, or reach to access equipment under desks, in racks, or other confined spaces.
Maintain visual acuity to read screens, technical documentation, and identify hardware components accurately.
Maintain hearing for telephone and in‑person communication with vendors, users, and fellow employees.
Use of hands for keyboarding, handling small components, connecting cables, and operating computer equipment.
Climb ladders or utilize mechanical lifts to reach and maintain hardware installed in overhead or rack‑mounted positions.
Lift, carry, and push up to 40‑50 pounds.
Working Conditions
Environment: Primarily works in an office environment with some work required in manufacturing, lab, and warehouse areas. Exposure to noise, dust, moving machinery, and temperature variations in manufacturing settings.
Safety Requirements: Must adhere to all company safety policies, wear appropriate PPE (personal protective equipment), and comply with OSHA and facility safety standards.
EEO Policy Statement Gusmer Enterprises, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Gusmer will also consider requests for reasonable accommodations made by applicants and employees on an individualized basis, including those based on disabilities and sincerely held religious beliefs, where such accommodations do not impose an undue burden on the business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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