Smartstartofmeck
Freedom Communities - Family Success Coach
Smartstartofmeck, Charlotte, North Carolina, United States, 28245
Position Title: Family Success Coach
Reports To: Chief Impact Officer
Job Type: Full-Time, Salaried Exempt
Schedule: Monday to Friday, some evenings and weekends each month
About Freedom Communities Freedom Communities (FC) partners with neighbors in the Freedom-Wilkinson Corridor to create opportunities in education, housing, employment, and wellness that lead to holistic transformation for a thriving community. We are a place-based organization committed to walking alongside families over time, addressing the interconnected realities that impact long-term stability and success. Our work is grounded in the belief that transformation happens through relationships, and we intentionally build trusting relationships with neighbors, partners, and one another. We cultivate opportunities that expand access, remove barriers, and support families as they pursue their goals.
As a staff team, we care for one another with compassion, respect, and shared responsibility, while encouraging growth through learning, accountability, and continuous improvement. We persevere together with resilience and hope, remaining committed to our mission and community even when the work is complex or challenging.
Role Overview The Family Success Coach plays a pivotal role in guiding families toward sustainable progress through our Moms Moving Forward (MMF) program. MMF is a 12-month, cohort-based cash incentive program designed to drive upward mobility for mothers living in the Freedom Drive Corridor with at least one child under the age of 12.
The program builds family stability by equipping mothers with practical training, tools, and knowledge of community resources. Through the 12-month program, mothers build a growth-oriented mindset and a supportive peer network to strengthen their entire household. Participants receive compensation for their engagement to reduce barriers to participate while being rewarded for progress.
Our Family Success Coach supports moms and their children as they set and achieve goals to move their families forward. This is not a traditional case management role; it is a coaching-centered position focused on building trust, unlocking potential, and helping families chart a path toward long-term self-sufficiency.
The ideal candidate is a strategic motivator, compassionate listener, and skilled resource connector who thrives in a dynamic, mission-driven environment.
Key Responsibilities
Recruit and onboard cohorts of 15+ mothers annually into the MMF program, ensuring clarity around expectations and graduation criteria.
Facilitate monthly workshops and cohort-based activities that promote skill-building, peer support, and goal achievement.
Conduct weekly one-on-one coaching sessions with each participant, documenting progress and insights in Apricot (case management database).
Support participants in setting and achieving SMART goals across domains including housing, education, employment, financial stability, parenting, and health.
Maintain accurate and timely documentation in Apricot (case management database).
Responsible for coordination and execution of the various elements relating to the retreats.
Serve as retreat host for assigned cohort ensuring the coordination of meals, volunteers, childcare, transportation, etc. and deal with issues as they arise.
Maintain strong referral relationships with community partners and ensure follow-through on resource connections.Participate in weekly MMF team meetings, bi-weekly FC staff meetings, and weekly supervision sessions.
Engage in ongoing professional development through EMPath Mobility Mentoring® and other relevant training opportunities.
Collaborate cross-functionally with FC staff to plan and execute events, initiatives, and cohort activities that align with organizational goals.
Contribute to organizational learning by sharing insights, trends, and participant stories that inform FC's broader strategy.
Desired Qualifications
Bachelor's degree in Social Work, Psychology, Public Health, or related field.
5+ years of experience in case management, life coaching, or life navigation.
Life Coach Certification (preferred).
Strong facilitation, coaching, and motivational interviewing skills.
Effective communication skills, both written and verbal.
Highly organized, data-driven, and comfortable in a fast-paced, collaborative environment.
Deep cultural competence and emotional intelligence.
Passion for equity, family empowerment, and place-based transformation.
Proficiency in Google Workspace and case management platforms.
Excellent written and verbal communication skills.
Demonstrated cultural competence and emotional intelligence.
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Job Type: Full-Time, Salaried Exempt
Schedule: Monday to Friday, some evenings and weekends each month
About Freedom Communities Freedom Communities (FC) partners with neighbors in the Freedom-Wilkinson Corridor to create opportunities in education, housing, employment, and wellness that lead to holistic transformation for a thriving community. We are a place-based organization committed to walking alongside families over time, addressing the interconnected realities that impact long-term stability and success. Our work is grounded in the belief that transformation happens through relationships, and we intentionally build trusting relationships with neighbors, partners, and one another. We cultivate opportunities that expand access, remove barriers, and support families as they pursue their goals.
As a staff team, we care for one another with compassion, respect, and shared responsibility, while encouraging growth through learning, accountability, and continuous improvement. We persevere together with resilience and hope, remaining committed to our mission and community even when the work is complex or challenging.
Role Overview The Family Success Coach plays a pivotal role in guiding families toward sustainable progress through our Moms Moving Forward (MMF) program. MMF is a 12-month, cohort-based cash incentive program designed to drive upward mobility for mothers living in the Freedom Drive Corridor with at least one child under the age of 12.
The program builds family stability by equipping mothers with practical training, tools, and knowledge of community resources. Through the 12-month program, mothers build a growth-oriented mindset and a supportive peer network to strengthen their entire household. Participants receive compensation for their engagement to reduce barriers to participate while being rewarded for progress.
Our Family Success Coach supports moms and their children as they set and achieve goals to move their families forward. This is not a traditional case management role; it is a coaching-centered position focused on building trust, unlocking potential, and helping families chart a path toward long-term self-sufficiency.
The ideal candidate is a strategic motivator, compassionate listener, and skilled resource connector who thrives in a dynamic, mission-driven environment.
Key Responsibilities
Recruit and onboard cohorts of 15+ mothers annually into the MMF program, ensuring clarity around expectations and graduation criteria.
Facilitate monthly workshops and cohort-based activities that promote skill-building, peer support, and goal achievement.
Conduct weekly one-on-one coaching sessions with each participant, documenting progress and insights in Apricot (case management database).
Support participants in setting and achieving SMART goals across domains including housing, education, employment, financial stability, parenting, and health.
Maintain accurate and timely documentation in Apricot (case management database).
Responsible for coordination and execution of the various elements relating to the retreats.
Serve as retreat host for assigned cohort ensuring the coordination of meals, volunteers, childcare, transportation, etc. and deal with issues as they arise.
Maintain strong referral relationships with community partners and ensure follow-through on resource connections.Participate in weekly MMF team meetings, bi-weekly FC staff meetings, and weekly supervision sessions.
Engage in ongoing professional development through EMPath Mobility Mentoring® and other relevant training opportunities.
Collaborate cross-functionally with FC staff to plan and execute events, initiatives, and cohort activities that align with organizational goals.
Contribute to organizational learning by sharing insights, trends, and participant stories that inform FC's broader strategy.
Desired Qualifications
Bachelor's degree in Social Work, Psychology, Public Health, or related field.
5+ years of experience in case management, life coaching, or life navigation.
Life Coach Certification (preferred).
Strong facilitation, coaching, and motivational interviewing skills.
Effective communication skills, both written and verbal.
Highly organized, data-driven, and comfortable in a fast-paced, collaborative environment.
Deep cultural competence and emotional intelligence.
Passion for equity, family empowerment, and place-based transformation.
Proficiency in Google Workspace and case management platforms.
Excellent written and verbal communication skills.
Demonstrated cultural competence and emotional intelligence.
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