Buffalo Lodging Associates, LLC
Homewood Suites by Hilton/Cleveland-Beachwood Guest Service Representative Full
Buffalo Lodging Associates, LLC, Beachwood, Ohio, United States, 44122
Homewood Suites by Hilton/Cleveland-Beachwood Guest Service Representative Full time
Job Category:
Guest Srv & Front Desk
Requisition Number:
HOMEW003208
Posted : January 12, 2026
Full-Time
On-site
Locations Showing 1 location
Travel Required : No
Description Homewood Suites by Hilton/Cleveland-Beachwood, 25725 Central Parkway, Beachwood, OH 44122 We are currently looking for Guest Services Representative to join our Front DeskTeam! Our 125 all suite Homewood Suites -Beachwood, is located near shopping and dining, off I-271, a short walk from dining options. We offer our guests our free five-mile shuttle covering shopping at Pinecrest, Beachwood Place Mall, Legacy Village. The Homewood Suites by Hilton in Beachwood is one of the 50 hotel properties owned and managed by the award‑winning hotel management company, Buffalo Lodging Associates.
The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:
Greeting guests, complete the check‑in/ check‑out procedure through the Property management system while obtaining and storing pertinent information.
Handles cash, credit card information and goods at the property
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
Must dress in professional attire.
Typical Schedule :
Flexible to work Morning 7am-3p, Mid or Afternoon 3pm to 11pm - weekend & holiday availability as well.
About Buffalo Lodging Associates:
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
Customer Service experience, in a hotel setting preferred.
Hilton hotel experience highly desirable.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Must have valid drivers license, and acceptable driving history subject to company approval.
What We Offer You:
At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
Paid Weekly (Every Friday!)
Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
Paid Vacation and Sick Time
Paid Holidays
Tuition Reimbursement
Flexible Spending Account
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
Long-Term Disability Insurance
Employee Assistance Program
Hotel Discounts – for You, Your Friends and Family
Wellness Programs
Monthly Employee Appreciation Activities & Events
Learning and Development Opportunities
Employee Referral Program
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Travel Required No
Qualifications Behaviors Preferred Team Player Works well as a member of a group
Enthusiastic Shows intense and eager enjoyment and interest
Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Guest Srv & Front Desk
Requisition Number:
HOMEW003208
Posted : January 12, 2026
Full-Time
On-site
Locations Showing 1 location
Travel Required : No
Description Homewood Suites by Hilton/Cleveland-Beachwood, 25725 Central Parkway, Beachwood, OH 44122 We are currently looking for Guest Services Representative to join our Front DeskTeam! Our 125 all suite Homewood Suites -Beachwood, is located near shopping and dining, off I-271, a short walk from dining options. We offer our guests our free five-mile shuttle covering shopping at Pinecrest, Beachwood Place Mall, Legacy Village. The Homewood Suites by Hilton in Beachwood is one of the 50 hotel properties owned and managed by the award‑winning hotel management company, Buffalo Lodging Associates.
The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:
Greeting guests, complete the check‑in/ check‑out procedure through the Property management system while obtaining and storing pertinent information.
Handles cash, credit card information and goods at the property
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
Must dress in professional attire.
Typical Schedule :
Flexible to work Morning 7am-3p, Mid or Afternoon 3pm to 11pm - weekend & holiday availability as well.
About Buffalo Lodging Associates:
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
Customer Service experience, in a hotel setting preferred.
Hilton hotel experience highly desirable.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Must have valid drivers license, and acceptable driving history subject to company approval.
What We Offer You:
At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
Paid Weekly (Every Friday!)
Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
Paid Vacation and Sick Time
Paid Holidays
Tuition Reimbursement
Flexible Spending Account
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
Long-Term Disability Insurance
Employee Assistance Program
Hotel Discounts – for You, Your Friends and Family
Wellness Programs
Monthly Employee Appreciation Activities & Events
Learning and Development Opportunities
Employee Referral Program
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Travel Required No
Qualifications Behaviors Preferred Team Player Works well as a member of a group
Enthusiastic Shows intense and eager enjoyment and interest
Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr