XPEL Inc.
Customer Service Representative I page is loaded## Customer Service Representative Ilocations:
San Antonio, TXtime type:
Full timeposted on:
Posted Todayjob requisition id:
R-101468**Job Summary:**The Customer Service Representative provides inbound phone support, technical support and order management to their respective customers. They also provide outreach to existing customers.**Core Duties**Inbound Telephone Support* Answer inbound calls to the Company’s main support line and take appropriate action based on the type of call, including:* Answering basic questions about the company’s operation, product, services* Entering, changing, or checking on the status of orders using NetSuite ERP software* Tracking and escalating support calls to the appropriate department or personnel* Researching customer account issues* Screening and forwarding phonecalls to XPEL employees* Logging all in-bound calls in to NetSuiteTechnical Support* Answering calls from customers and internal employees about XPEL’s proprietary software, including:* Assisting with setting up, activating, deactivating and managing of customer accounts* Assisting with the installation, operation, and troubleshooting of cutting plotters* Supporting customers with basic questions about commonly used functions* Resolving technical problems and escalating problems for further level of assistance* Support customers with the use of XPEL’s website and on-line ordering tools* Participating in an on-call after-hours support rotationOrder Management* Monitor e-mail inboxes and other locations for inbound orders that need to be entered into NetSuite;* Monitor the Company Support Queue, answering or forwarding cases to the appropriate party* Finalize and process order fulfillments for XPEL’s various locations and third-party fulfillment locationsOutbound Support* Using lists, criteria or scripts provided, make outbound calls to designated Customers or prospects for various purposes, including:* Soliciting feedback from customers about the Company’s service, products or performance* Informing customers about Company products, offerings* Pro-actively calling customers in response to automated alerts about order delays or other problems* Other duties as assigned**Basic Qualifications*** High School Diploma* 2-4 years of high-level customer and technical support experience* Experience providing support through live chats and email preferred* Knowledge of Excel, Word, Power Point and Microsoft Office Applications, with frequent utilization of Microsoft Teams* Ability to communicate effectively via phone, chat and emails* Excellent phone presence with high level of interpersonal, and organizational skills* Demonstrates a sense of urgency and timeliness to meet customer service call demandXPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
San Antonio, TXtime type:
Full timeposted on:
Posted Todayjob requisition id:
R-101468**Job Summary:**The Customer Service Representative provides inbound phone support, technical support and order management to their respective customers. They also provide outreach to existing customers.**Core Duties**Inbound Telephone Support* Answer inbound calls to the Company’s main support line and take appropriate action based on the type of call, including:* Answering basic questions about the company’s operation, product, services* Entering, changing, or checking on the status of orders using NetSuite ERP software* Tracking and escalating support calls to the appropriate department or personnel* Researching customer account issues* Screening and forwarding phonecalls to XPEL employees* Logging all in-bound calls in to NetSuiteTechnical Support* Answering calls from customers and internal employees about XPEL’s proprietary software, including:* Assisting with setting up, activating, deactivating and managing of customer accounts* Assisting with the installation, operation, and troubleshooting of cutting plotters* Supporting customers with basic questions about commonly used functions* Resolving technical problems and escalating problems for further level of assistance* Support customers with the use of XPEL’s website and on-line ordering tools* Participating in an on-call after-hours support rotationOrder Management* Monitor e-mail inboxes and other locations for inbound orders that need to be entered into NetSuite;* Monitor the Company Support Queue, answering or forwarding cases to the appropriate party* Finalize and process order fulfillments for XPEL’s various locations and third-party fulfillment locationsOutbound Support* Using lists, criteria or scripts provided, make outbound calls to designated Customers or prospects for various purposes, including:* Soliciting feedback from customers about the Company’s service, products or performance* Informing customers about Company products, offerings* Pro-actively calling customers in response to automated alerts about order delays or other problems* Other duties as assigned**Basic Qualifications*** High School Diploma* 2-4 years of high-level customer and technical support experience* Experience providing support through live chats and email preferred* Knowledge of Excel, Word, Power Point and Microsoft Office Applications, with frequent utilization of Microsoft Teams* Ability to communicate effectively via phone, chat and emails* Excellent phone presence with high level of interpersonal, and organizational skills* Demonstrates a sense of urgency and timeliness to meet customer service call demandXPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr