PetSmart Store Support Group, Inc.
About Life at PetSmart
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.
Benefits that benefit you
Paid bi-weekly
Health & Wellness Benefits
401k Plan with company match
Flexible schedule (days, nights, weekends)
Paid time off
Tuition assistance
Associate discounts
Career pathing
Development opportunities
Job Summary PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.
People Leadership
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating
Builds an open-door culture by engaging and listening to associates and leveraging the Voice of Associate tool
Accountable for creating and posting the schedule for the entire store
Facilitates associate experience, development, reviews, recognition, labor management, training, onboarding, mentoring and succession planning
Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages retention of ownership for results
Cascades information to associates and adjusts team priorities to meet goals and commitments
Ensures continued alignment and responds effectively to a changing environment
Addresses and administers associate complaints and grievances
Recognizes and celebrates associates driving overall associate engagement
Accountable to ensuring all associate reviews are delivered on time
Overall Store Experience
Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy
Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns
Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience
Evaluates operations and seeks opportunities to continuously improve processes and services
Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team
Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures
Prioritizes and ensures a safe environment for our associates, pets, and pet parents
Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents
Communicates business and financial objectives to other leaders within the store
Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk; follow up with associates and leaders with coaching and accountability as appropriate
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed
Shared responsibility with store opening and closing procedures to uphold our brand promise
Business Management
Deliver corporate strategy and profitability goals by executing the direction set leadership
Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store; communicate results and create improvement plans
Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets
Manages expenses such as labor and supplies and any other relevant store metrics
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation
Creates and posts schedules for the entire store
Accountable for processing payroll weekly and managing labor within a budget
Executes daily, weekly, and monthly reporting and paperwork as required by the Company
Accountable to run store related errands to support store needs
Qualifications
4-6 years of retail leadership or experience in a customer-focused environment
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications
Strong written and verbal communication skills
Ability to react under pressure and maintain composure
Strong organizational skills and attention to detail
People Leadership (role specifics)
Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates; carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures
Physical demands and work environment
Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc.; frequently reach with hands and arms; stoop, kneel, crouch; talk and hear; specific vision abilities include depth perception; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds; specific vision abilities include depth perception
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair; the noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times; exposure to live animals and their handling is common
Join us Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We’re excited to hear your story and learn more about you! Apply Now!
Equal Opportunity Employer PetSmart is an Equal Opportunity Employer. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
In accordance with the Affordable Care Act (ACA), part-time associates who average at least 30 hours per week (or 130 hours per month) during a designated measurement period may be eligible for medical benefits.
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Benefits that benefit you
Paid bi-weekly
Health & Wellness Benefits
401k Plan with company match
Flexible schedule (days, nights, weekends)
Paid time off
Tuition assistance
Associate discounts
Career pathing
Development opportunities
Job Summary PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.
People Leadership
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating
Builds an open-door culture by engaging and listening to associates and leveraging the Voice of Associate tool
Accountable for creating and posting the schedule for the entire store
Facilitates associate experience, development, reviews, recognition, labor management, training, onboarding, mentoring and succession planning
Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages retention of ownership for results
Cascades information to associates and adjusts team priorities to meet goals and commitments
Ensures continued alignment and responds effectively to a changing environment
Addresses and administers associate complaints and grievances
Recognizes and celebrates associates driving overall associate engagement
Accountable to ensuring all associate reviews are delivered on time
Overall Store Experience
Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy
Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns
Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience
Evaluates operations and seeks opportunities to continuously improve processes and services
Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups
Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team
Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures
Prioritizes and ensures a safe environment for our associates, pets, and pet parents
Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents
Communicates business and financial objectives to other leaders within the store
Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk; follow up with associates and leaders with coaching and accountability as appropriate
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed
Shared responsibility with store opening and closing procedures to uphold our brand promise
Business Management
Deliver corporate strategy and profitability goals by executing the direction set leadership
Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store; communicate results and create improvement plans
Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets
Manages expenses such as labor and supplies and any other relevant store metrics
Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation
Creates and posts schedules for the entire store
Accountable for processing payroll weekly and managing labor within a budget
Executes daily, weekly, and monthly reporting and paperwork as required by the Company
Accountable to run store related errands to support store needs
Qualifications
4-6 years of retail leadership or experience in a customer-focused environment
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Proficiency in computer applications
Strong written and verbal communication skills
Ability to react under pressure and maintain composure
Strong organizational skills and attention to detail
People Leadership (role specifics)
Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates; carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures
Physical demands and work environment
Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc.; frequently reach with hands and arms; stoop, kneel, crouch; talk and hear; specific vision abilities include depth perception; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds; specific vision abilities include depth perception
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair; the noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times; exposure to live animals and their handling is common
Join us Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We’re excited to hear your story and learn more about you! Apply Now!
Equal Opportunity Employer PetSmart is an Equal Opportunity Employer. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
In accordance with the Affordable Care Act (ACA), part-time associates who average at least 30 hours per week (or 130 hours per month) during a designated measurement period may be eligible for medical benefits.
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