Aventis Systems, Inc.
Job Overview
Aventis Systems has an excellent and exciting opportunity for an Customer Operations Specialist to join our team at our Marietta location. The Customer Operations Specialist position will be responsible for 60% Operations (invoicing, pulling parts, managing returns) and 30% Customer Service and Administration at Aventis Systems. The ideal candidate will be responsible for invoicing and pulling parts to fulfill the Company’s eCommerce orders along with daily shipping activities. In addition, the ideal candidate will also be responsible for answering inbound customer service calls, customer messages on eCommerce platforms, and responding to tickets.
The Specialist will thrive in a fast-paced environment. They must also be detail oriented and comfortable focusing on high volume, repetitive work that may change quickly. The ideal candidate will be someone who puts in time and effort into both the operations and the customer service sides of this role.
This is not a remote position. The schedule will be Monday through Friday from 8 am to 5 pm, and rotating Saturdays from 8am to 5pm (with a swap day off for Saturday). This position reports directly to the Operations Manager.
Core Accountabilities
Invoicing/Printing Labels
Order Fulfillment (Pulling Parts)
Shipping
Customer Support
Administration
Returns
Other tasks and projects assigned.
Invoicing/Printing Labels
Invoice orders from all eCommerce channels
Proactively detect data entry errors and maintain data integrity across Company systems
Print shipping labels
Enter tracking information into appropriate systems
Order Fulfillment (Pulling Parts)
Pull correct parts for shipping per invoice instructions
Shipping
Daily shipping of technician and services orders
Correctly match labels to orders/boxes
Print additional labels for multi-box shipments
Customer Support
Answer inbound phone calls from the Customer Service line
Monitor and respond to customer messages across all eCommerce platforms (Amazon, Newegg, Walmart, eBay, and company website)
Investigate, answer and close tickets from the internal ticketing system
Greet walk-in customers and ensure their purchase or pick-up experience is positive and seamless
Quickly respond to order status inquiries via appropriate channels (email, chat, Slack, third party messaging platforms)
Work to resolve and prevent customer service issues and complaints
Work on Autotask tickets and resolve them in a timely manner
Administration
Take inventory of commonly sold items several times weekly on a daily basis.
Assist with light receiving work
Clean and maintain an orderly operations workspace
Maintain current knowledge of products and services
Attend ongoing product and job training including seminars, workshops, conferences, etc.
Participate in Company or departmental meetings and projects, as requested
Provide support for additional tasks as requested by management
Process returns and reshipments
Returns
Investigate the reason for returned products, initiate an inspection, and finalize the return process.
Required Qualifications & Skills
Associate or bachelor’s degree (degree in progress acceptable) or equivalent experience
5 years of operations experience
Experience with high volume invoicing, as well as experience with order entry systems such as QuickBooks and Ship station
Experience with shipping and receiving and major carriers
Upbeat and positive attitude
Ability to perform repetitive work
Ability to pay attention to the smallest details
Not easily flustered by the volume, pace or change
Ability to keep composure in stressful situations
Ability to work independently
Ability to exhibit accurate and detailed knowledge of Company’s products and services
Ability to lift 40 pounds unassisted
Ability to climb ladders to retrieve products.
Valid driver’s license and a clean driving record.
Work Environment
Competitive salary, as well as employers contributed health benefits
Unlimited paid time off
Marietta, GA office location
Access to a Company cell phone plan
A seat on an energetic team that collaborates and pushes each other to be better
A fast-paced but cooperative environment with endless potential for growth
#J-18808-Ljbffr
The Specialist will thrive in a fast-paced environment. They must also be detail oriented and comfortable focusing on high volume, repetitive work that may change quickly. The ideal candidate will be someone who puts in time and effort into both the operations and the customer service sides of this role.
This is not a remote position. The schedule will be Monday through Friday from 8 am to 5 pm, and rotating Saturdays from 8am to 5pm (with a swap day off for Saturday). This position reports directly to the Operations Manager.
Core Accountabilities
Invoicing/Printing Labels
Order Fulfillment (Pulling Parts)
Shipping
Customer Support
Administration
Returns
Other tasks and projects assigned.
Invoicing/Printing Labels
Invoice orders from all eCommerce channels
Proactively detect data entry errors and maintain data integrity across Company systems
Print shipping labels
Enter tracking information into appropriate systems
Order Fulfillment (Pulling Parts)
Pull correct parts for shipping per invoice instructions
Shipping
Daily shipping of technician and services orders
Correctly match labels to orders/boxes
Print additional labels for multi-box shipments
Customer Support
Answer inbound phone calls from the Customer Service line
Monitor and respond to customer messages across all eCommerce platforms (Amazon, Newegg, Walmart, eBay, and company website)
Investigate, answer and close tickets from the internal ticketing system
Greet walk-in customers and ensure their purchase or pick-up experience is positive and seamless
Quickly respond to order status inquiries via appropriate channels (email, chat, Slack, third party messaging platforms)
Work to resolve and prevent customer service issues and complaints
Work on Autotask tickets and resolve them in a timely manner
Administration
Take inventory of commonly sold items several times weekly on a daily basis.
Assist with light receiving work
Clean and maintain an orderly operations workspace
Maintain current knowledge of products and services
Attend ongoing product and job training including seminars, workshops, conferences, etc.
Participate in Company or departmental meetings and projects, as requested
Provide support for additional tasks as requested by management
Process returns and reshipments
Returns
Investigate the reason for returned products, initiate an inspection, and finalize the return process.
Required Qualifications & Skills
Associate or bachelor’s degree (degree in progress acceptable) or equivalent experience
5 years of operations experience
Experience with high volume invoicing, as well as experience with order entry systems such as QuickBooks and Ship station
Experience with shipping and receiving and major carriers
Upbeat and positive attitude
Ability to perform repetitive work
Ability to pay attention to the smallest details
Not easily flustered by the volume, pace or change
Ability to keep composure in stressful situations
Ability to work independently
Ability to exhibit accurate and detailed knowledge of Company’s products and services
Ability to lift 40 pounds unassisted
Ability to climb ladders to retrieve products.
Valid driver’s license and a clean driving record.
Work Environment
Competitive salary, as well as employers contributed health benefits
Unlimited paid time off
Marietta, GA office location
Access to a Company cell phone plan
A seat on an energetic team that collaborates and pushes each other to be better
A fast-paced but cooperative environment with endless potential for growth
#J-18808-Ljbffr