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SECU

Member Escalations & Experience Specialist

SECU, Baltimore, Maryland, United States

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A financial services provider based in Maryland seeks a Member Escalations Specialist to resolve complex member issues. You will handle informal complaints, ensuring transparency and professionalism. This role requires a high school diploma, 3 years in customer service, and strong analytical skills. You'll document all interactions and ensure compliance with financial regulations. If you're looking for a rewarding career focused on member satisfaction, this position is for you. #J-18808-Ljbffr