American Airlines
Duty Manager, Airport Customer Experience Administration
American Airlines, New York, New York, us, 10261
Duty Manager, Airport Customer Experience Administration
Posting Start Date: 1/12/26
Location: LaGuardia Apt (LGA-TRML) Cities: New York City LGA - NY
Requisition ID: 83174
This job will continue to be posted until at least 01/18/2026. If interested, please apply prior to this date.
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is a member of the Customer Experience administration team within the Customer Experience Division.
Responsible for leading a group of management and support staff responsible for but not limited to lost time, agent/clerk staffing, payroll, training and team support
The pay range for this role is $69,000 to $97,000, taking into account the qualifications and experience of the selected candidate.
What you'll do
Facilitates station training needs with recurrent, ad hoc and system training initiatives
Oversees the agent/clerk requirements for offering overtime, in-station and system transfers in order to support operational needs
Works in connection with local Management (Customer Care and Customer Operations), Station Services and Workforce Planning to maintain budgeted physical headcount
Oversees New hire, transfer, and termination system execution (Oracle, SHARP, Station Resources)
Oversight of vendor partner performance
Develops, processes, and manages 3-5 main schedule bids per year
Oversees supplies management, invoicing & fueling responsibilities
All you'll need for success Minimum Qualifications- Education & Prior Job Experience
Bachelor’s Degree in related field or equivalent experience and/or training
2 years of airport operational background with experience in assessing manpower needs, administering bids, with a good understanding of staffing models
Preferred Qualifications- Education & Prior Job Experience
N/A
Skills, Licenses & Certifications
Ability to lead and motivate employees and work closely with both the Hub/Gateway and the union leadership teams
Ability to have exceptional organization and planning skills, with attention to detail
Ability to identify opportunities for improvement as well as proven success implementing strategic initiatives under time constraints
Ability to digest complex fact scenarios and develop compelling business cases to support your position
Knowledge of presentation and communication skills - direct and persuasive as well as diplomatic
Ability to have outstanding leadership and interpersonal skills
Knowledge in Microsoft Excel, Outlook, PowerPoint and Word
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
What you'll get Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.
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Posting Start Date: 1/12/26
Location: LaGuardia Apt (LGA-TRML) Cities: New York City LGA - NY
Requisition ID: 83174
This job will continue to be posted until at least 01/18/2026. If interested, please apply prior to this date.
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is a member of the Customer Experience administration team within the Customer Experience Division.
Responsible for leading a group of management and support staff responsible for but not limited to lost time, agent/clerk staffing, payroll, training and team support
The pay range for this role is $69,000 to $97,000, taking into account the qualifications and experience of the selected candidate.
What you'll do
Facilitates station training needs with recurrent, ad hoc and system training initiatives
Oversees the agent/clerk requirements for offering overtime, in-station and system transfers in order to support operational needs
Works in connection with local Management (Customer Care and Customer Operations), Station Services and Workforce Planning to maintain budgeted physical headcount
Oversees New hire, transfer, and termination system execution (Oracle, SHARP, Station Resources)
Oversight of vendor partner performance
Develops, processes, and manages 3-5 main schedule bids per year
Oversees supplies management, invoicing & fueling responsibilities
All you'll need for success Minimum Qualifications- Education & Prior Job Experience
Bachelor’s Degree in related field or equivalent experience and/or training
2 years of airport operational background with experience in assessing manpower needs, administering bids, with a good understanding of staffing models
Preferred Qualifications- Education & Prior Job Experience
N/A
Skills, Licenses & Certifications
Ability to lead and motivate employees and work closely with both the Hub/Gateway and the union leadership teams
Ability to have exceptional organization and planning skills, with attention to detail
Ability to identify opportunities for improvement as well as proven success implementing strategic initiatives under time constraints
Ability to digest complex fact scenarios and develop compelling business cases to support your position
Knowledge of presentation and communication skills - direct and persuasive as well as diplomatic
Ability to have outstanding leadership and interpersonal skills
Knowledge in Microsoft Excel, Outlook, PowerPoint and Word
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
What you'll get Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.
#J-18808-Ljbffr