Pandektes
Interested in joining one of the fastest-growing legal tech startups?
We’re looking for an experienced
Customer Success Manager , to serve our DACH customers and ensure a strong long term relationship. You will handle customer cycles from onboarding to renewal, and be able to have a clear impact on how we serve our customers now and going forward.
About Pandektes Our vision is to become the leading platform for legal research and to make legal knowledge accessible quickly, efficiently, and user-friendly. We are fully focused on developing a new and better way of searching for legal information. Our goal is to become Europe’s leading legal research platform.
We empower legal professionals with precise, in-depth, and lightning-fast access to legal knowledge. Our platform simplifies legal research using artificial intelligence, intelligent search, and constantly updated legal sources.
Pandektes has raised more than €4 million and recently closed a €2.9 million seed round (Feb 2025) led by People Ventures, Interface Capital, and leading angels. Pandektes already serves over 150 customers across Denmark and Germany. Our long‑term ambition is to build Europe’s largest AI‑powered legal database.
About the role You will join our current team of two in Customer Success, along with our German‑focused sales team of three account executives, to work on serving our German‑speaking customers. As an early member of the team, you will be able to have an instant impact on the customer experience.
This is a full‑cycle CSM position, which means you will handle everything from onboarding to renewal. This means we’re looking for someone who is passionate about strong customer relations, but ideally also with a knack for teaching. When it comes to contracts and numbers, you’ll be working closely with our account executives to ensure we find the best fit for our customers.
As the team is young, we hope that you will also want to be a part of shaping the processes and future of CS at Pandektes.
What you’ll do
Onboarding customers - Teach lawyers and legal professionals how AI can superpower their legal research
Drive adoption - Collaborate with management/executives to ensure adoption and success
Build community - Find superusers and empower them to do even more with Pandektes
Foster growth - Identify expansion opportunities and work with the rest of our team to expand our presence at existing customers
What you’ll bring
Fluency in German and English
Entrepreneurial mindset, motivated by creating good relationships, top‑notch customer experience and driving growth as part of our commercial team
4+ years of experience in customer success
Excellent communication skills and strong ability to build trust – we value long‑term customer relationships
Eagerness to learn and openness to feedback; you value insights from others and use them to grow
Proactive mindset with the ability to work independently and collaboratively
Strong interest in technology and enthusiasm for AI (basic knowledge of AI and LLMs is a plus)
Willingness to develop deep knowledge of how lawyers work and conduct legal research (a legal background is an advantage but not required)
We encourage people to apply even though you don’t tick all the boxes!
How we work We place great value on a vibrant, inspiring, and challenging company culture. This is achieved through a talented and passionate team that believes in achieving great things together.
We value ownership – you can expect a lot of freedom and responsibility. The key is open communication, trust, and a shared passion to transform the legal world.
We are a growing team of 25 people based in Copenhagen, Frankfurt, Berlin, Cologne and Hamburg. Come join us in our office in Copenhagen or work remotely from Germany
What we offer
The chance to play a key role in a fast‑growing startup
A collaborative work environment where your input is not only valued but often implemented within hours
25 vacation days per year + public holidays
International team events – last time we went to Prague, and we’d love to have you join us next time
Competitive compensation with commission‑based pay
An attractive ESOP program
Your own Pleo card for necessary work expenses
Paid parental leave - we know how valuable family time is
We embrace and encourage people from all backgrounds to apply regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, socio‑economic status, culture or beliefs or any other characteristic protected by law.
#J-18808-Ljbffr
We’re looking for an experienced
Customer Success Manager , to serve our DACH customers and ensure a strong long term relationship. You will handle customer cycles from onboarding to renewal, and be able to have a clear impact on how we serve our customers now and going forward.
About Pandektes Our vision is to become the leading platform for legal research and to make legal knowledge accessible quickly, efficiently, and user-friendly. We are fully focused on developing a new and better way of searching for legal information. Our goal is to become Europe’s leading legal research platform.
We empower legal professionals with precise, in-depth, and lightning-fast access to legal knowledge. Our platform simplifies legal research using artificial intelligence, intelligent search, and constantly updated legal sources.
Pandektes has raised more than €4 million and recently closed a €2.9 million seed round (Feb 2025) led by People Ventures, Interface Capital, and leading angels. Pandektes already serves over 150 customers across Denmark and Germany. Our long‑term ambition is to build Europe’s largest AI‑powered legal database.
About the role You will join our current team of two in Customer Success, along with our German‑focused sales team of three account executives, to work on serving our German‑speaking customers. As an early member of the team, you will be able to have an instant impact on the customer experience.
This is a full‑cycle CSM position, which means you will handle everything from onboarding to renewal. This means we’re looking for someone who is passionate about strong customer relations, but ideally also with a knack for teaching. When it comes to contracts and numbers, you’ll be working closely with our account executives to ensure we find the best fit for our customers.
As the team is young, we hope that you will also want to be a part of shaping the processes and future of CS at Pandektes.
What you’ll do
Onboarding customers - Teach lawyers and legal professionals how AI can superpower their legal research
Drive adoption - Collaborate with management/executives to ensure adoption and success
Build community - Find superusers and empower them to do even more with Pandektes
Foster growth - Identify expansion opportunities and work with the rest of our team to expand our presence at existing customers
What you’ll bring
Fluency in German and English
Entrepreneurial mindset, motivated by creating good relationships, top‑notch customer experience and driving growth as part of our commercial team
4+ years of experience in customer success
Excellent communication skills and strong ability to build trust – we value long‑term customer relationships
Eagerness to learn and openness to feedback; you value insights from others and use them to grow
Proactive mindset with the ability to work independently and collaboratively
Strong interest in technology and enthusiasm for AI (basic knowledge of AI and LLMs is a plus)
Willingness to develop deep knowledge of how lawyers work and conduct legal research (a legal background is an advantage but not required)
We encourage people to apply even though you don’t tick all the boxes!
How we work We place great value on a vibrant, inspiring, and challenging company culture. This is achieved through a talented and passionate team that believes in achieving great things together.
We value ownership – you can expect a lot of freedom and responsibility. The key is open communication, trust, and a shared passion to transform the legal world.
We are a growing team of 25 people based in Copenhagen, Frankfurt, Berlin, Cologne and Hamburg. Come join us in our office in Copenhagen or work remotely from Germany
What we offer
The chance to play a key role in a fast‑growing startup
A collaborative work environment where your input is not only valued but often implemented within hours
25 vacation days per year + public holidays
International team events – last time we went to Prague, and we’d love to have you join us next time
Competitive compensation with commission‑based pay
An attractive ESOP program
Your own Pleo card for necessary work expenses
Paid parental leave - we know how valuable family time is
We embrace and encourage people from all backgrounds to apply regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, socio‑economic status, culture or beliefs or any other characteristic protected by law.
#J-18808-Ljbffr