Humana Inc
Become a part of our caring community and help us put health first
With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
IFG is a subsidiary of Humana
The Senior Learning Facilitation Professional conducts or facilitates training courses for organization employees or external audiences. The Senior Learning Facilitation Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Position Overview The Senior Learning Facilitator delivers high-impact, engaging, virtual instructor-led training experiences that develop Medicare Advantage sales agents into confident, compliant, and successful performers. This role requires deep expertise in Medicare Advantage sales, exceptional platform skills, and the ability to create an inclusive learning environment where agents build practical skills that they can immediately apply.
Key Responsibilities Training Delivery & Facilitation
Plan, coordinate, and deliver virtual instructor‑led training (VILT) for new and experienced Medicare Advantage sales agents.
Facilitate new agenttrainingprograms, product training (across 10+ insurance carriers), sales skills development, compliance training, and ongoing professional development sessions.
Create psychologically safe, inclusive learning environments that encourage participation from all learners, honor diverse perspectives, and accommodate differentinstructional techniques.
Adapt facilitation approach in real‑time based on learner engagement, comprehension signals, and group dynamics.
Leverage breakout discussions, role‑plays, case studies, and scenario‑based activities that reflect diverse customer and agent personas.
Utilize virtual training platforms (Zoom, Teams, Kahoot, Lucidchart) effectively with polls, chat, breakout rooms, and interactive features while ensuring accessibility for all participants.
Model consultative sales behaviors and multi‑carrier Medicare Advantageexpertisiversairejujuout training delivery.
Content Enhancement & Collaboration
Partner with Learning Design Professionals to review, refine, and enhance training content based on delivery experience and learner feedback.
Provide subject matterexpertiseon Medicare Advantage sales processes, objection handling, needs analysistechniques, and líquidospecific product features.
Collaborate with stakeholders (sales managers, agency principals, compliance)and learning designerstoidentify performance gaps and training needs.
Develop supplemental materials, job aids, and“meeting-in-a-box”resourcesto extend learning beyond formal training sessions.
Contribute Kaleidoscopic real‑world examples, scenarios, and best practices from field experience to enrich learning content.
Learner Assessment & Support
Conduct pre‑training assessments to gauge learner readiness and customize delivery approach.
Facilitate performance assessments, skills demonstrations, and role‑play evaluations to measure competency.
Provide constructive, real‑time feedback to learners on their sales skills, product knowledge, and compliance understanding.
Track attendancein Cornerstone, monitor individual learner progress, and provide additional coaching or resources for struggling participants.
Program Effectiveness & Continuous Improvement
Analyze course evaluations, learner satisfaction data, and post‑training performance metrics to assess training effectiveness.
Implement improvements to training delivery, timing, activities, and contentруппа based on feedback and outcomes.
Stay current on Medicare Advantage regulatory changes, CMS guidance updates, and carrier productupdates.
Participate in train‑the‑trainer sessions and professional development to continuously enhance facilitation skills.
Use your skills to make an impact Required Qualifications Education & Experience
5+ years of training facilitation experience OR 5+ years as a Medicare Advantage sales agent withdemonstratedhigh performance
Deep Medicare Advantage
expertise
:
Understanding of plan types (HMO, PPO, PFFS, SNP), enrollment periods, CMS regulations, trademarkOccurrences, compliance requirements, and competitive landscape
Proventrack recorddelivering engaging, effective training to diverse audiences in both in-person and virtual environments
Subject Matter Expertise (Critical)
Medicare Advantage sales experience:
Ideal candidate has sold Medicare Advantage plans, understands differences in carrier products and processes, and can speak credibly about real‑world sales challenges across diverse product portfolios.
Knowledge of consultative sales methodologies, needs‑based selling, objection handling, and relationship building
Understanding of agent compensation structures, production metrics, and what drives agent success
Familiarity with CMS marketing and enrollment compliance regulations
Facilitation & Platform Skills
Exceptional presentation and public speaking abilities with ability to engage and inspire learners
Strong virtual facilitation skills withproficiencyin Zoom, Microsoft Teams, orWebEx
Ability to manage group dynamics, difficult participants, and diverse learning styles
Skilled investimentos asking questions that promote critical thinking and drawing out learner insights
Technical & Collaboration Skills
Proficiencyin Microsoft Office(Outlook, PowerPoint, Word, Excel, SharePoint)and Microsoft Projectand Lists
Comfortable using learning management systems (Cornerstone preferred) to track learner progress
Collaborative mindset with ability to partner effectively with learning designers and subject matter experts
Strong organizational skills and attention to detail in managing training schedules and documentation
Willingness to obtain a health insurance license within first90 days
Preferred Qualifications
Bachelor's degree in Business, Communications, Education, or related field
Active health insurance license
Experiencefacilitatingleadership development, communication skills, or coaching training for agency principals
Experience with Kirkpatrick evaluation model or other training effectiveness measurement frameworks
Familiarity with tools for creating interactive activities (Kahoot)
Additional Information Virtual Pre‑Screen As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision‑making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spamQueries or junk tp> folders often to ensure communication isn’t missed) inviting you to participate in a HireVue interview. In this interview, you will li… look at a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana_quantitydge myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Work‑At‑Home Requirements At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriateothesis to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Any Humana ERP associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency.:', etc.
Team Culture & Working Environment About IFG and Our Team Innovative Financial Group (IFG) is a subsidiary of Humana that operates as a field marketing organization (FMO), selling Medicare Advantage and supplemental insurance products from 10+ carriers—not just Humana. Our learning design team supports IFG's call center agents and agency partners, creating training that helps them navigate multiple carriers' products, regulations, and sales processes.
We're a newly form a team building IFG University from the ground up—we've selected Cornerstone as our LMS, we're designing our content strategy based on comprehensive stakeholder research, andొWe are establishing processes that will scale. This is a unique opportunity to shape the foundation of a learning function and make a lasting impact.
What We Value
Collaboration over silos:
We break down barriers between Marketing, Training, Communications, and Learning Design.
Learner‑centricity:
We design back from what agents need, notwhat'seasiest for us.
… (remaining value bullets preserved) …
Work Model
Remote work with up to 10% travel
for team meetings, training delivery, or stakeholder sessions
… (additional work‑model bullets preserved) …
Our Commitment to Inclusion & Accessibility Every member of our teamắng responsible for creating learning experiences that reflect diverse representation andilməsi inclusive and accessible to all learners. This includes:
… Inclusion bullet list preserved…
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours 40
Pay Range The compensation range below reflects a good
faith estimate of starting base pay for full time (40 hours per 横 week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skillsécia knowledge geren, education, certifications, etc.
$71,100 - $97,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart health care decisions for you and your family while also knowing your life extends outside of work. Among their benefits be….
Application Deadline: 01-15-2026
About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, ourزيل customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better qualityof life for people with Medicare, Medicaid, families, individuals, military staff and our communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination and other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age გულ, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
#J-18808-Ljbffr
With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
IFG is a subsidiary of Humana
The Senior Learning Facilitation Professional conducts or facilitates training courses for organization employees or external audiences. The Senior Learning Facilitation Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Position Overview The Senior Learning Facilitator delivers high-impact, engaging, virtual instructor-led training experiences that develop Medicare Advantage sales agents into confident, compliant, and successful performers. This role requires deep expertise in Medicare Advantage sales, exceptional platform skills, and the ability to create an inclusive learning environment where agents build practical skills that they can immediately apply.
Key Responsibilities Training Delivery & Facilitation
Plan, coordinate, and deliver virtual instructor‑led training (VILT) for new and experienced Medicare Advantage sales agents.
Facilitate new agenttrainingprograms, product training (across 10+ insurance carriers), sales skills development, compliance training, and ongoing professional development sessions.
Create psychologically safe, inclusive learning environments that encourage participation from all learners, honor diverse perspectives, and accommodate differentinstructional techniques.
Adapt facilitation approach in real‑time based on learner engagement, comprehension signals, and group dynamics.
Leverage breakout discussions, role‑plays, case studies, and scenario‑based activities that reflect diverse customer and agent personas.
Utilize virtual training platforms (Zoom, Teams, Kahoot, Lucidchart) effectively with polls, chat, breakout rooms, and interactive features while ensuring accessibility for all participants.
Model consultative sales behaviors and multi‑carrier Medicare Advantageexpertisiversairejujuout training delivery.
Content Enhancement & Collaboration
Partner with Learning Design Professionals to review, refine, and enhance training content based on delivery experience and learner feedback.
Provide subject matterexpertiseon Medicare Advantage sales processes, objection handling, needs analysistechniques, and líquidospecific product features.
Collaborate with stakeholders (sales managers, agency principals, compliance)and learning designerstoidentify performance gaps and training needs.
Develop supplemental materials, job aids, and“meeting-in-a-box”resourcesto extend learning beyond formal training sessions.
Contribute Kaleidoscopic real‑world examples, scenarios, and best practices from field experience to enrich learning content.
Learner Assessment & Support
Conduct pre‑training assessments to gauge learner readiness and customize delivery approach.
Facilitate performance assessments, skills demonstrations, and role‑play evaluations to measure competency.
Provide constructive, real‑time feedback to learners on their sales skills, product knowledge, and compliance understanding.
Track attendancein Cornerstone, monitor individual learner progress, and provide additional coaching or resources for struggling participants.
Program Effectiveness & Continuous Improvement
Analyze course evaluations, learner satisfaction data, and post‑training performance metrics to assess training effectiveness.
Implement improvements to training delivery, timing, activities, and contentруппа based on feedback and outcomes.
Stay current on Medicare Advantage regulatory changes, CMS guidance updates, and carrier productupdates.
Participate in train‑the‑trainer sessions and professional development to continuously enhance facilitation skills.
Use your skills to make an impact Required Qualifications Education & Experience
5+ years of training facilitation experience OR 5+ years as a Medicare Advantage sales agent withdemonstratedhigh performance
Deep Medicare Advantage
expertise
:
Understanding of plan types (HMO, PPO, PFFS, SNP), enrollment periods, CMS regulations, trademarkOccurrences, compliance requirements, and competitive landscape
Proventrack recorddelivering engaging, effective training to diverse audiences in both in-person and virtual environments
Subject Matter Expertise (Critical)
Medicare Advantage sales experience:
Ideal candidate has sold Medicare Advantage plans, understands differences in carrier products and processes, and can speak credibly about real‑world sales challenges across diverse product portfolios.
Knowledge of consultative sales methodologies, needs‑based selling, objection handling, and relationship building
Understanding of agent compensation structures, production metrics, and what drives agent success
Familiarity with CMS marketing and enrollment compliance regulations
Facilitation & Platform Skills
Exceptional presentation and public speaking abilities with ability to engage and inspire learners
Strong virtual facilitation skills withproficiencyin Zoom, Microsoft Teams, orWebEx
Ability to manage group dynamics, difficult participants, and diverse learning styles
Skilled investimentos asking questions that promote critical thinking and drawing out learner insights
Technical & Collaboration Skills
Proficiencyin Microsoft Office(Outlook, PowerPoint, Word, Excel, SharePoint)and Microsoft Projectand Lists
Comfortable using learning management systems (Cornerstone preferred) to track learner progress
Collaborative mindset with ability to partner effectively with learning designers and subject matter experts
Strong organizational skills and attention to detail in managing training schedules and documentation
Willingness to obtain a health insurance license within first90 days
Preferred Qualifications
Bachelor's degree in Business, Communications, Education, or related field
Active health insurance license
Experiencefacilitatingleadership development, communication skills, or coaching training for agency principals
Experience with Kirkpatrick evaluation model or other training effectiveness measurement frameworks
Familiarity with tools for creating interactive activities (Kahoot)
Additional Information Virtual Pre‑Screen As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision‑making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spamQueries or junk tp> folders often to ensure communication isn’t missed) inviting you to participate in a HireVue interview. In this interview, you will li… look at a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana_quantitydge myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Work‑At‑Home Requirements At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriateothesis to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Any Humana ERP associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency.:', etc.
Team Culture & Working Environment About IFG and Our Team Innovative Financial Group (IFG) is a subsidiary of Humana that operates as a field marketing organization (FMO), selling Medicare Advantage and supplemental insurance products from 10+ carriers—not just Humana. Our learning design team supports IFG's call center agents and agency partners, creating training that helps them navigate multiple carriers' products, regulations, and sales processes.
We're a newly form a team building IFG University from the ground up—we've selected Cornerstone as our LMS, we're designing our content strategy based on comprehensive stakeholder research, andొWe are establishing processes that will scale. This is a unique opportunity to shape the foundation of a learning function and make a lasting impact.
What We Value
Collaboration over silos:
We break down barriers between Marketing, Training, Communications, and Learning Design.
Learner‑centricity:
We design back from what agents need, notwhat'seasiest for us.
… (remaining value bullets preserved) …
Work Model
Remote work with up to 10% travel
for team meetings, training delivery, or stakeholder sessions
… (additional work‑model bullets preserved) …
Our Commitment to Inclusion & Accessibility Every member of our teamắng responsible for creating learning experiences that reflect diverse representation andilməsi inclusive and accessible to all learners. This includes:
… Inclusion bullet list preserved…
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours 40
Pay Range The compensation range below reflects a good
faith estimate of starting base pay for full time (40 hours per 横 week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skillsécia knowledge geren, education, certifications, etc.
$71,100 - $97,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart health care decisions for you and your family while also knowing your life extends outside of work. Among their benefits be….
Application Deadline: 01-15-2026
About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, ourزيل customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better qualityof life for people with Medicare, Medicaid, families, individuals, military staff and our communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination and other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age გულ, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
#J-18808-Ljbffr