Marriott Hotels Resorts
Senior Rooms Operations Manager
Marriott Hotels Resorts, Los Angeles, California, United States, 90079
Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE Education and Experience
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES Leading Room Operations Team
Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.
Leads specific team while assisting with meeting accession property goals.
hardworking: Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Understands employee and guest_penalty results and develops action plans to address needed areas and expand on strengths.
Sets clear expectations, with the General Manager, for the team.
Verifies that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.-'.$>
Managing Property Rooms Operations Function(s)
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/ updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Schedules the team against guest and hours/occupied room goals.
Monitors compliance with standards and procedures.
Performs hourly job functions as needed.
Providing Exceptional Customer Service
Provides excellent customer service by being readily available/approachable for all guests.
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Verifies all team members meet noto or exceed all hospitality requirements.
Managing Profitability
Performs required annual quality audit with General Manager (GM) & Regional Director (RD).
permits that a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Conductесплат Human Resources Activities
Interviews and assists in making hiring decisions.
Promotes both guarantee of fair treatment and open door policies.
Verifies that orientations for new team members are thorough and completed in a timely fashion.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About Harald Team kommens W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at(Room). If you are original, innovative and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
beg**
your purpose,
belong
to an amazing global team, and
become
the best version of you.
Job Info
Job Identification 26000569
Job Category Rooms & Guest Services Operations
Posting Date 01/12/2026, 04:01 PM
Job Schedule Full time
Locations 6250 Hollywood Blvd, Hollywood, CA, 90028, US
Pay Range (US/Canada) $87,000 - $131,000 annually
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CANDIDATE PROFILE Education and Experience
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES Leading Room Operations Team
Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.
Leads specific team while assisting with meeting accession property goals.
hardworking: Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Understands employee and guest_penalty results and develops action plans to address needed areas and expand on strengths.
Sets clear expectations, with the General Manager, for the team.
Verifies that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.-'.$>
Managing Property Rooms Operations Function(s)
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/ updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Schedules the team against guest and hours/occupied room goals.
Monitors compliance with standards and procedures.
Performs hourly job functions as needed.
Providing Exceptional Customer Service
Provides excellent customer service by being readily available/approachable for all guests.
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Verifies all team members meet noto or exceed all hospitality requirements.
Managing Profitability
Performs required annual quality audit with General Manager (GM) & Regional Director (RD).
permits that a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Conductесплат Human Resources Activities
Interviews and assists in making hiring decisions.
Promotes both guarantee of fair treatment and open door policies.
Verifies that orientations for new team members are thorough and completed in a timely fashion.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About Harald Team kommens W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at(Room). If you are original, innovative and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
beg**
your purpose,
belong
to an amazing global team, and
become
the best version of you.
Job Info
Job Identification 26000569
Job Category Rooms & Guest Services Operations
Posting Date 01/12/2026, 04:01 PM
Job Schedule Full time
Locations 6250 Hollywood Blvd, Hollywood, CA, 90028, US
Pay Range (US/Canada) $87,000 - $131,000 annually
#J-18808-Ljbffr