Accenture Federal Services is hiring: ServiceNow Business Analyst/Tester in Wash

ServiceNow Business Analyst/Tester role at Accenture Federal Services

Job Overview

As a ServiceNow Business Analyst/Tester, you will analyze organizational needs and design technology-integrated processes and systems. Your main responsibilities include assessing current business operations, identifying customer requirements, and defining future?state solutions that align with organizational goals. You will research, gather, and synthesize information to optimize business models for efficiency and effectiveness. This role involves collaborating with cross?functional teams to translate business needs into technical requirements and supporting agile development projects on the ServiceNow platform.

Responsibilities

• Analyze organizational needs and design technology-integrated processes and systems.
• Assess current business operations and identify customer requirements.
• Define future?state solutions that align with organizational goals.
• Research, gather, and synthesize information to optimize business models for efficiency and effectiveness.
• Collaborate with cross?functional teams to translate business needs into technical requirements.
• Support agile development projects on the ServiceNow platform.
• Conduct requirements gathering and functional testing.
• Adapt to project demands with a focus on agile development and process optimization.

Qualifications

• General understanding of ServiceNow's architecture and capabilities.
• At least 1 year of experience supporting requirements gathering and functional testing for agile development projects in ServiceNow.
• Experience with ServiceNow Public Sector Digital Services (PSDS) or Customer Service Management (CSM).
• ServiceNow Certified System Administrator (CSA).
• Certified Scrum Master (bonus).

Eligibility Requirements

• Active secret clearance required.

Compensation

Base pay range: $69,200$124,200 USD. Compensation varies by location, role, skill set, and level of experience.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, we are committed to providing veteran employment opportunities.

Requesting an Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Adequate accommodations will not guarantee future or continued accommodations once hired.

Other Employment Statements

• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship.
• Candidates currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible.
• Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
• The company will not discriminate based on pay disclosures. Employees who have access to compensation information may only disclose it in accordance with legal duties.
• Additional notifications may apply for California residents; please consult the state?specific information for details.