Veterinary Receptionist Job at Veterinary Practice Partners in Tuckahoe
Veterinary Practice Partners, Tuckahoe, NY, US
Receptionist - Veterinary Front Desk Salary: $18.00 - $25. 00 per hour, determined by the candidate's skills, experience, and qualifications. Schedule: Full-time and part-time hours available.Weekdays from 7:30 AM to 6:00 or 7:00 PM, depending on the day of the week. Every other Saturday, 8:30 am - 3 pm. Tuckahoe Animal Hospital and Pet Center is hiring fulle time or part-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. What to Expect As you join our team, expect to be supported in your work and home life with:
- All the benefits you deserve-medical, dental, vision, and retirement for full-time employees.
- Paid time off. Take the time you need to recharge for full-time employees.
- Employee pet discount because we know your pets are family, too.
- 401(k) with a generous company match to help you invest in your future while you care for pets today.
- Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
- Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
- Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
- Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
- Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
- Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
- Create a welcoming space: Help maintain a clean, organized, and client-ready environment-including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.
- Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
- Basic knowledge of veterinary terminology and procedures
- Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
- Ability to maintain a calm, professional, and positive demeanor