New Hampshire Staffing is hiring: Clinical Secretary - Addiction Treatment Cente

divh2Job Title: Referral Coordinator/h2pOverview: Reviews, processes, and tracks all referrals for services delivered by providers. Schedules appointments, tests or procedures, responds to patient calls, provides instruction/support to staff for communicating with patients and may act as liaison between physicians specialists outside of D-H./ppResponsibilities:/pulliResponds to patient calls providing general information and education./liliGreets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated./liliAssesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support./liliReviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed. Reviews wait list, manages multiple e-DH worklists and reschedules patients to assure schedules are fully booked and patients needs are met./liliCompletes any follow up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures)./liliReceives incoming phone calls from providers, other staff or external provider offices and patients. Appropriately assesses the needs of the caller and processes requests, takes messages, schedules appointments or transfers the call./liliMonitors and completes system messages in a timely manner to meet patients needs. Monitors incoming faxes regularly and reviews each to determine the proper course of action in a timely manner./liliCompletes Authorizations and Pre Certifications for all external and stat procedures to ensure patients receive services in a timely manner and insurance is notified of the need for services./liliReviews all provider schedules at the end of day to identify and contact those patients who require follow up and processes letters to no shows in accordance with current policy./liliSupports providers and staff in addressing patient questions/concerns. Provides instruction/support to providers and staff on communicating with patients regarding these questions or concerns./liliMonitors the waiting room for patients in distress and seeks assistance when needed. Responds to minor patient concerns and complaints using service recovery tactics. Reports all concerns and complaints to supervisor/manager./liliManages multiple in-baskets by monitoring, prioritizing and properly routing the messages. Completes tasks as assigned by providers or clinical staff./liliActs as liaison between primary care physicians specialists outside DH./liliMonitors the referral work queues for internal and external referrals. Processes new referrals according to established procedures and tracks queue status to insure that referrals are completed./liliImplements and monitors DH policies and procedures. Participates in initiatives to improve the referral management process./liliDelivers mail to mail room and picks up mail to be distributed within department on a daily basis, completes monthly tracers and weekly BCA (Business Continuity Application) system checks./liliPerforms other duties as required or assigned./li/ulpQualifications:/pulliHigh school graduate or equivalent with 1 year experience in provider office./liliKnowledge of insurance benefit programs and medical terminology./liliAbility to effectively interact with providers, staff, patients and insurance plan representatives a must./liliAble to prioritize multiple tasks./liliMust have prior computer experience, excellent communication skills, and attention to detail./li/ulpRequired Licensure/Certifications - None/ppArea of Interest: Secretarial/Clerical/Administrative/ppPay Range: $17.83/Hr. - $27.64/Hr./ppFTE/Hours per pay period: 1.00 - 40 hrs/week/ppShift: Day/ppJob ID: 35807/ppDartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans./ppDartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability./ppDartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex./p/div