Field Support Engineer - Atlanta, GA Job at Nova Biomedical in Atlanta

divh2Nova Biomedical Field Service Engineer I/h2pAdvanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, were accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets./ppAt Nova Biomedical, were not just building instruments, were powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care./ppOur integration brings together more than 70 years of scientific excellence with Novas cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, were setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences./ppWith headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, were building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership Accountability, Collaboration, and Integrity./ppWorking at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether youre in engineering, science, manufacturing, or support, youll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health./ph3About the Role/h3pThe Field Service Engineer I will be responsible for meeting the daily service maintenance and repair needs of the customers equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned./ppIf youre passionate about field service engineering and want to be part of a team that is shaping the future of life sciences, wed love to hear from you./ph3What Youll Do/h3olliOnsite and remote training, installation, maintenance, and qualifications on Advanced Instruments equipment./liliComplete and manage Pharmaceutical IQOQ/ yearly OQ and Clinical Validations./liliCompleting Preventative Maintenance and field modifications in certain time frames./liliOrdering and managing car stock inventory./liliTroubleshooting mechanical/electrical issues and basic understanding of application issues./liliScheduling of installation, PMs, repairs, and other field events./liliPerform phone support and triage technical support issues on an occasional basis (about once every 2 months)/liliKeeping up to date on administrative responsibilities such as maintaining service records and providing service reports in a timely manner./liliMaintaining daily communications/ scheduling with customers to ensure resolution and proper follow-up./liliUtilizing the escalation process to resolve customer service delivery issues./liliMaintaining tools and test equipment and ensuring they are properly calibrated./liliIdentifying and working with Sales for opportunities such as new service contracts, contract renewals and sales system./liliWorking as a member of a larger team but independently managing territory to provide efficient service to all accounts within assigned area./liliThe ability to lift and carry a toolbox that can weigh up to 50 lbs./liliAdhering to current regulatory requirements to include, but not limited to, HIPPA, OSHA and FDA./li/olh3What We Are Looking For In You/h3ulliExperience in the medical device industry preferred./liliExperience interfacing with both internal team members and external customers as part of a solution-based service process./liliExperience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment./liliExperience troubleshooting and responding to customer concerns./liliProven record of being reliable and accountable for all aspects of their job./liliProficient level of computer skills including MS Word, Excel, Outlook, Salesforce, and Teams./liliExcellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner./liliAbility to work in a fast-paced, self-directed, entrepreneurial environment./liliResourceful, with the ability to work independently and learn on the go./liliStrong time management skills./liliAbility to adapt to changing circumstances./liliDecision-making, problem resolution and creative thinking skills./liliAttention to detail./liliAbility to multi-task activities with shifting priorities. Able to work productively in a pressurized environment./liliEthical and trustworthy./liliBachelors degree, Biomedical Engineering, Electrical Engineering, Electrical Engineering Technology, equivalent military experience or associates degree in biomedical Equipment Technology./li/ulh3Physical Requirements For This Role Include:/h3ulliA valid drivers license and good driving record are required./liliAbility to get a rental car./liliPassport and ability to travel to Canada and Europe./liliAbility to travel on short notice and stay overnight./liliThe full list of physical requirements for this role is available upon request./li/ulh3Why Work For Nova Biomedical/h3ulliFlexible Medical, Dental, Vision Coverage/liliCompetitive 401k company match/liliBonus Program, Generous PTO and paid holidays/liliGenerous Tuition reimbursement/liliHybrid and flexible work arrangements (job specific)/liliProfessional development, engagement and events/liliCompany marketplace for lunch and snacks! (location specific)/liliCompany subsidized cafeteria (Waltham)/li/ulpWork Location: Remote in the greater Atlanta area/ppSchedule/Hours: Monday to Friday, General Business Hours/ppTargeted Salary Range: $75,000 - 85,000/ppNova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidates experience and may vary based on individual factors such as location, skills, and education./ppNova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class./p/div