Ladgov Corporation
Project Manager (PM) - Tour Services
Ladgov Corporation, Washington, District of Columbia, us, 20022
Position Title: Project Manager (PM) - Tour Services
Job Type: Full-Time.
Job Location: Bureau of Engraving and Printing, District Currency Facility (DCF),
14th and C Street SW, Washington, D.C. 20228Qualifications: T he candidate shall have:
* Minimum of five (5) years of customer service experience with progressive responsibility in managing a public tour service and/or visitor center.
* At least one (1) year of public speaking/communications experience presenting to large groups (30+ individuals).
* At least one (1) year of computer experience, including use of MS Office Suite applications.
* Must possess and maintain current CPR certification from the American Red Cross or American Heart Association.
* Must be able to obtain and maintain BEP security clearance (low-risk background investigation required).
* Strong leadership, organizational, and communication skills with the ability to interact effectively with government officials, staff, and visitors.
Duties and Responsibilities : The candidate must:
* Serve as the primary liaison with the Contracting Officer's Representative (COR) and exercise full authority for daily contract operations.
* Manage all tour and visitor center operations, ensuring services meet the standards outlined in the PWS.
* Develop staff schedules, oversee staffing assignments, and ensure coverage during operating hours.
* Conduct and oversee guided tours of the BEP currency production floor as needed.
* Submit and maintain daily, weekly, and monthly reports on tour numbers, staffing levels, and visitor statistics.
* Coordinate and respond to special requests, VIP visits, and educational groups.
* Ensure all contractor staff complete BEP-approved tour operations training (including tour script memorization, safety procedures, and customer service standards).
* Maintain compliance with BEP safety, security, privacy, and environmental policies.
* Maintain CPR certification and be prepared to administer CPR or emergency first aid when needed.
* Communicate daily with the COR regarding staffing, operational issues, and corrective actions.
* Lead the contractor team in maintaining a professional visitor experience , including crowd management, accessibility accommodations, and visitor engagement.
Job Type: Full-Time.
Job Location: Bureau of Engraving and Printing, District Currency Facility (DCF),
14th and C Street SW, Washington, D.C. 20228Qualifications: T he candidate shall have:
* Minimum of five (5) years of customer service experience with progressive responsibility in managing a public tour service and/or visitor center.
* At least one (1) year of public speaking/communications experience presenting to large groups (30+ individuals).
* At least one (1) year of computer experience, including use of MS Office Suite applications.
* Must possess and maintain current CPR certification from the American Red Cross or American Heart Association.
* Must be able to obtain and maintain BEP security clearance (low-risk background investigation required).
* Strong leadership, organizational, and communication skills with the ability to interact effectively with government officials, staff, and visitors.
Duties and Responsibilities : The candidate must:
* Serve as the primary liaison with the Contracting Officer's Representative (COR) and exercise full authority for daily contract operations.
* Manage all tour and visitor center operations, ensuring services meet the standards outlined in the PWS.
* Develop staff schedules, oversee staffing assignments, and ensure coverage during operating hours.
* Conduct and oversee guided tours of the BEP currency production floor as needed.
* Submit and maintain daily, weekly, and monthly reports on tour numbers, staffing levels, and visitor statistics.
* Coordinate and respond to special requests, VIP visits, and educational groups.
* Ensure all contractor staff complete BEP-approved tour operations training (including tour script memorization, safety procedures, and customer service standards).
* Maintain compliance with BEP safety, security, privacy, and environmental policies.
* Maintain CPR certification and be prepared to administer CPR or emergency first aid when needed.
* Communicate daily with the COR regarding staffing, operational issues, and corrective actions.
* Lead the contractor team in maintaining a professional visitor experience , including crowd management, accessibility accommodations, and visitor engagement.