Scenthound Corporate Scenters
Retail Sales Associate
Scenthound Corporate Scenters, West Palm Beach, Florida, United States, 33409
Perks and Benefits:
* Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
* Competitive hourly base pay, plus tips; sales bonuses
* Medical, dental, and vision insurance benefits
* Merit-based pay increases
* Paid Vacation
* Complimentary service membership
About the Position:
The Customer Experience Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires:
* Sales experience and confidence (membership sales are highly valued!)
* Customer service experience (retail, restaurant)
* Computer/ Technology proficiency
* A passion for dogs and dog health & wellness!
* Reliable transportation
* Willingness to work in a smoke-free environment
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:
* Drive membership sales through health and wellness education
* Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
* add-ons, and retail sales
* Develop membership leads; Follow up with potential members
* Answer phone calls, schedule customer appointments, manage customer profiles and records
* Manage cash drawer - responsible for daily cash handling
* Manage customer expectations; Resolve customer concerns; Retain memberships
* Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
* Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities:
* Confidence in selling services and products
* Ability to connect with customers (both canine and human!) and provide outstanding customer service
* Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
* Effective communication with team members and dog parents (in person and on the phone)
* Independently solve problems using Scenthound values and culture as a guide
* Attention to detail
* Time-management; Scheduling appointments efficiently
* Accountability; hold oneself and others to Scenthound standard.
Compensation
* $16.00 - $18.00 per hour depending on experience
* Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
* Competitive hourly base pay, plus tips; sales bonuses
* Medical, dental, and vision insurance benefits
* Merit-based pay increases
* Paid Vacation
* Complimentary service membership
About the Position:
The Customer Experience Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires:
* Sales experience and confidence (membership sales are highly valued!)
* Customer service experience (retail, restaurant)
* Computer/ Technology proficiency
* A passion for dogs and dog health & wellness!
* Reliable transportation
* Willingness to work in a smoke-free environment
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:
* Drive membership sales through health and wellness education
* Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
* add-ons, and retail sales
* Develop membership leads; Follow up with potential members
* Answer phone calls, schedule customer appointments, manage customer profiles and records
* Manage cash drawer - responsible for daily cash handling
* Manage customer expectations; Resolve customer concerns; Retain memberships
* Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
* Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities:
* Confidence in selling services and products
* Ability to connect with customers (both canine and human!) and provide outstanding customer service
* Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
* Effective communication with team members and dog parents (in person and on the phone)
* Independently solve problems using Scenthound values and culture as a guide
* Attention to detail
* Time-management; Scheduling appointments efficiently
* Accountability; hold oneself and others to Scenthound standard.
Compensation
* $16.00 - $18.00 per hour depending on experience