Autobell Car Wash, Inc.
Description
KEY DUTIES AND RESPONSIBILITIES
1. Customer Service
* Processes work orders, chemical orders, supply orders, etc., as needed.
* Ensures Autobell is taken care of by focusing on organization, service, and follow-up.
* Evaluates Autobell Car Wash sites to assist the company in anticipating equipment failures, supply sufficiency, etc.
* Plans and follows through with assigned projects and tasks supporting the company.
* Supports Autobell Car Wash operations by providing timely information and service.
* Technical Service
* Assists in the installation of new car wash equipment.
* Installs equipment, machines, wiring, or programs to meet specifications.
* Performs corrective maintenance of installed equipment.
* Physically handling, installing, positioning, moving and manipulating equipment and/or materials.
* Repairs or replaces wiring, equipment, or fixtures using hand tools and power tools.
* Assemble pipe sections, tubing and fittings, using couplings, clamps, and screws.
* Troubleshoots car wash equipment and related components; Identifies parts for replacement or replacement of components.
* Purchases items or places orders for items needed to complete maintenance or repair work, as authorized.
* Continuously develops and expands knowledge of chemicals, parts, materials, supplies, service, components, and equipment.
* Focuses on quality service. Minimizes errors and re-work by focusing on details, checking results, and ensuring accuracy.
* Shipping and Receiving
* Participates in ordering materials and supplies, as needed.
* Oversees the shipping and distribution processes, utilizing the most cost-effective shipping methods.
* Personally, delivers items to work-sites, as needed.
* Takes initiative to ensure timeliness for Autobell Car Wash is considered when placing and coordinating orders.
* Maintains inventory of materials needed to perform anticipated tasks. Appropriately uses and manages company resources.
* Communication/Working Relationships
* Establishes effective documentation, communication, and reporting processes to ensure Service Manager is kept informed of positive and negative factors impacting the assigned territory and the business.
* Participates in periodic team meetings.
* Represents the company in a professional manner and appearance.
* Travels as necessary to support the overall goals of the organization.
* Other
* Performs other duties as required or requested.
* Contributes to the positive team efforts of the territory and the company.
* Maintain detailed service records.
* Maintains confidentiality of sensitive company, and data without exception.
* Acts upon critical issues immediately within position's authority and/or asks for assistance/decision-making from the Service Manager.
* Suggests ways to do assigned tasks in a more efficient and effective manner.
* Follows safety and security guidelines and sets a safe work example for others.
* Maintains the worksite by leaving it clean, neat, and organized.
* Light construction that would include odd jobs at car wash locations during installations and repairs.
* Acts as on-call technician for Autobell emergency situations according to the team schedule.
Requirements
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge/Education/Experience
* High school diploma or equivalent, required.
* Technical school education preferred, but not required.
* General mechanical ability necessary.
* Knowledge of machines and tools, including their designs, uses, repair, & maintenance.
* Understanding of pneumatics, hydraulics, motors, and pumps, helpful.
* Experience in car wash operations and related customer service, preferred.
* Experience, knowledge, and demonstrated effectiveness in car wash equipment maintenance and repair.
* Familiarity with the car wash industry's standards, concepts, practices, and procedures.
Abilities
* Ability to identify, troubleshoot and repair electrical, chemical, mechanical and and/or plumbing issues.
* Ability to use experience and judgment to plan and accomplish tasks and goals.
* Ability to collaborate with others.
* Ability to exercise creativity and latitude for continuous improvement.
* Ability to work independently.
Skills
* Basic verbal and written communication skills.
* Demonstrated attentiveness to details, basic mathematical analytical ability.
* Demonstrated ability to work with technology in performing key tasks and becoming more efficient.
* Demonstrated ability to solve problems effectively.
* High sense of organization and orderliness.
* Customer service skills and sensitivity to timeliness in meeting the customer's needs.
* High energy level.
ESSENTIAL PHYSICAL REQUIREMENTS
* Standing - Moderate to high level.
* Climbing and climbing of ladders - Moderate level.
* Crawling - Moderate level.
* Walking - Moderate to high level.
* Sitting - Low to moderate level.
* Squatting/Kneeling - Moderate Level.
* Lifting - Up to 100 lbs.
* Push and pull patterns of motion using extremities.
* Visual Concentration - High Level.
* Hearing Concentration - High Level
OTHER REQUIREMENTS
* Environment - Car wash sites and daily travel.
* Scheduling - Must be able to work outside of normal business hours i.e. after Autobell closes or overnight.
* Willingness to work out of town as needed on car wash installs and/or repairs with up to 25% travel outside of Charlotte geographical territory, required.
* Must be 18 years of age or older.
* Must possess and maintain a valid driver's license with clean motor vehicle history.
* Autobell requires that you keep a professional, safe, and neat appearance, including no visible tattoos in a long-sleeved uniform and pants.
* Autobell is a drug-free workplace, and all candidates must pass a pre-employment drug screening.
KEY DUTIES AND RESPONSIBILITIES
1. Customer Service
* Processes work orders, chemical orders, supply orders, etc., as needed.
* Ensures Autobell is taken care of by focusing on organization, service, and follow-up.
* Evaluates Autobell Car Wash sites to assist the company in anticipating equipment failures, supply sufficiency, etc.
* Plans and follows through with assigned projects and tasks supporting the company.
* Supports Autobell Car Wash operations by providing timely information and service.
* Technical Service
* Assists in the installation of new car wash equipment.
* Installs equipment, machines, wiring, or programs to meet specifications.
* Performs corrective maintenance of installed equipment.
* Physically handling, installing, positioning, moving and manipulating equipment and/or materials.
* Repairs or replaces wiring, equipment, or fixtures using hand tools and power tools.
* Assemble pipe sections, tubing and fittings, using couplings, clamps, and screws.
* Troubleshoots car wash equipment and related components; Identifies parts for replacement or replacement of components.
* Purchases items or places orders for items needed to complete maintenance or repair work, as authorized.
* Continuously develops and expands knowledge of chemicals, parts, materials, supplies, service, components, and equipment.
* Focuses on quality service. Minimizes errors and re-work by focusing on details, checking results, and ensuring accuracy.
* Shipping and Receiving
* Participates in ordering materials and supplies, as needed.
* Oversees the shipping and distribution processes, utilizing the most cost-effective shipping methods.
* Personally, delivers items to work-sites, as needed.
* Takes initiative to ensure timeliness for Autobell Car Wash is considered when placing and coordinating orders.
* Maintains inventory of materials needed to perform anticipated tasks. Appropriately uses and manages company resources.
* Communication/Working Relationships
* Establishes effective documentation, communication, and reporting processes to ensure Service Manager is kept informed of positive and negative factors impacting the assigned territory and the business.
* Participates in periodic team meetings.
* Represents the company in a professional manner and appearance.
* Travels as necessary to support the overall goals of the organization.
* Other
* Performs other duties as required or requested.
* Contributes to the positive team efforts of the territory and the company.
* Maintain detailed service records.
* Maintains confidentiality of sensitive company, and data without exception.
* Acts upon critical issues immediately within position's authority and/or asks for assistance/decision-making from the Service Manager.
* Suggests ways to do assigned tasks in a more efficient and effective manner.
* Follows safety and security guidelines and sets a safe work example for others.
* Maintains the worksite by leaving it clean, neat, and organized.
* Light construction that would include odd jobs at car wash locations during installations and repairs.
* Acts as on-call technician for Autobell emergency situations according to the team schedule.
Requirements
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge/Education/Experience
* High school diploma or equivalent, required.
* Technical school education preferred, but not required.
* General mechanical ability necessary.
* Knowledge of machines and tools, including their designs, uses, repair, & maintenance.
* Understanding of pneumatics, hydraulics, motors, and pumps, helpful.
* Experience in car wash operations and related customer service, preferred.
* Experience, knowledge, and demonstrated effectiveness in car wash equipment maintenance and repair.
* Familiarity with the car wash industry's standards, concepts, practices, and procedures.
Abilities
* Ability to identify, troubleshoot and repair electrical, chemical, mechanical and and/or plumbing issues.
* Ability to use experience and judgment to plan and accomplish tasks and goals.
* Ability to collaborate with others.
* Ability to exercise creativity and latitude for continuous improvement.
* Ability to work independently.
Skills
* Basic verbal and written communication skills.
* Demonstrated attentiveness to details, basic mathematical analytical ability.
* Demonstrated ability to work with technology in performing key tasks and becoming more efficient.
* Demonstrated ability to solve problems effectively.
* High sense of organization and orderliness.
* Customer service skills and sensitivity to timeliness in meeting the customer's needs.
* High energy level.
ESSENTIAL PHYSICAL REQUIREMENTS
* Standing - Moderate to high level.
* Climbing and climbing of ladders - Moderate level.
* Crawling - Moderate level.
* Walking - Moderate to high level.
* Sitting - Low to moderate level.
* Squatting/Kneeling - Moderate Level.
* Lifting - Up to 100 lbs.
* Push and pull patterns of motion using extremities.
* Visual Concentration - High Level.
* Hearing Concentration - High Level
OTHER REQUIREMENTS
* Environment - Car wash sites and daily travel.
* Scheduling - Must be able to work outside of normal business hours i.e. after Autobell closes or overnight.
* Willingness to work out of town as needed on car wash installs and/or repairs with up to 25% travel outside of Charlotte geographical territory, required.
* Must be 18 years of age or older.
* Must possess and maintain a valid driver's license with clean motor vehicle history.
* Autobell requires that you keep a professional, safe, and neat appearance, including no visible tattoos in a long-sleeved uniform and pants.
* Autobell is a drug-free workplace, and all candidates must pass a pre-employment drug screening.