Information Resource Group, Inc.
Deployment Technician
Information Resource Group, Inc., Charlotte, North Carolina, United States, 28208
Role: Deployment Technician
Location: Charlotte, NC - 100% Onsite
Duration: 3 months
interview Process: candidate must be able to attend an in-person interview.
The work will be completed onsite.
Evergreen Deployment Technician: This position is responsible for completing hardware refreshes (computers & some peripherals) for the duration of the FY26 Evergreen project.
Specifics tasks include but are not limited to:
* transporting and storing computer inventory following documented procedures (potential need to push, pull, or lift up to 50 lbs regularly),
* imaging computers with Windows 11 utilizing SCCM,
* scheduling computer replacements with end users through ServiceNow, completing computer refreshes, reclaiming and transporting old computers, and documenting inventory updates within HAM Pro (in ServiceNow).
The computer refreshes will take place at each end user's desk, professional appearance and excellent customer service is expected.
Experience with ServiceNow & HAM Pro, and/or Apple iPhone deployment is a huge plus.
Technicians will be traveling to various county buildings in county vehicle driven by full time employee.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Experience with larger scale deployments (1000/year or similar)
Required
2
Years
Experience transporting and storing computer inventory following documented procedures (potential need to push, pull, or lift up to 50 lbs regularly)
Required
2
Years
Experience imaging computers with Windows 11 utilizing SCCM
Required
2
Years
Experience scheduling computer replacements with end users through ServiceNow
Required
2
Years
Experience with computer refreshes, reclaiming and transporting old computers, and documenting inventory updates within HAM Pro (in ServiceNow)
Required
2
Years
Experience with ServiceNow & HAM Pro
Highly desired
0
Experience with Apple iPhone deployment
Highly desired
0
Location: Charlotte, NC - 100% Onsite
Duration: 3 months
interview Process: candidate must be able to attend an in-person interview.
The work will be completed onsite.
Evergreen Deployment Technician: This position is responsible for completing hardware refreshes (computers & some peripherals) for the duration of the FY26 Evergreen project.
Specifics tasks include but are not limited to:
* transporting and storing computer inventory following documented procedures (potential need to push, pull, or lift up to 50 lbs regularly),
* imaging computers with Windows 11 utilizing SCCM,
* scheduling computer replacements with end users through ServiceNow, completing computer refreshes, reclaiming and transporting old computers, and documenting inventory updates within HAM Pro (in ServiceNow).
The computer refreshes will take place at each end user's desk, professional appearance and excellent customer service is expected.
Experience with ServiceNow & HAM Pro, and/or Apple iPhone deployment is a huge plus.
Technicians will be traveling to various county buildings in county vehicle driven by full time employee.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Experience with larger scale deployments (1000/year or similar)
Required
2
Years
Experience transporting and storing computer inventory following documented procedures (potential need to push, pull, or lift up to 50 lbs regularly)
Required
2
Years
Experience imaging computers with Windows 11 utilizing SCCM
Required
2
Years
Experience scheduling computer replacements with end users through ServiceNow
Required
2
Years
Experience with computer refreshes, reclaiming and transporting old computers, and documenting inventory updates within HAM Pro (in ServiceNow)
Required
2
Years
Experience with ServiceNow & HAM Pro
Highly desired
0
Experience with Apple iPhone deployment
Highly desired
0