InstantServe LLC
Remote opportunity for a Service Desk Specialist/Live Chat Agent with myColorado . Please note, candidates must be residents of Colorado .
To apply, please send your resume to Position:
Service Desk Specialist/Live Chat Agent
Location: Denver, Colorado 80203-0000 Remote (within Colorado)
Training Schedule: Monday - Friday, 9 AM - 6 PM (3 weeks)
Permanent Schedule: Tuesday - Saturday, 9 AM - 6 PM
Responsibilities:
* Provide Tier I support for the myColorado mobile app.
* Troubleshoot and resolve issues for iOS and Android devices.
* Install myColorado software following standard procedures.
* Log incidents in the ticketing system.
Minimum Qualifications:
* 1 year of experience in mobile application support
OR
* Associate's degree in Computer Science, Information Systems, Cybersecurity , or a related field.
Preferred Qualifications:
* Experience with Jira , ITIL , Agile/Scrum methodologies, and government work .
* Familiarity with Apple/Google Play Store and mobile device diagnostics.
To apply, please send your resume to Position:
Service Desk Specialist/Live Chat Agent
Location: Denver, Colorado 80203-0000 Remote (within Colorado)
Training Schedule: Monday - Friday, 9 AM - 6 PM (3 weeks)
Permanent Schedule: Tuesday - Saturday, 9 AM - 6 PM
Responsibilities:
* Provide Tier I support for the myColorado mobile app.
* Troubleshoot and resolve issues for iOS and Android devices.
* Install myColorado software following standard procedures.
* Log incidents in the ticketing system.
Minimum Qualifications:
* 1 year of experience in mobile application support
OR
* Associate's degree in Computer Science, Information Systems, Cybersecurity , or a related field.
Preferred Qualifications:
* Experience with Jira , ITIL , Agile/Scrum methodologies, and government work .
* Familiarity with Apple/Google Play Store and mobile device diagnostics.