InstantServe LLC
Experiences Required for This Role
Project Planning & Management - At least 5 years of experience and use cases with the following:
- Defining project scope, objectives, and deliverables
- Creating project plans, schedules, and timelines
- Organizing and facilitating internal and external meetings
- Preparing and distributing progress reports
- Communicating plan deviations and implementing corrective actions
- Establishing and managing a well-defined project management process
- Championing continuous process improvement
Risk/Issue Management & Mitigation - At least 5 years of experience and use cases with the following:
- Identifying, tracking, and comprehensively documenting project risks and issues
- Assessing potential impact of identified risks and issues
- Developing and implementing effective mitigation strategies
- Proactively addressing risks to minimize disruptions and maintain progress
Ensuring compliance with policies, procedures, and regulatory requirements
Team Management & Team Building - At least 5 years of experience and use cases with the following:
- Fostering a collaborative and results-driven work environment
- Holding teams accountable for commitments and ensuring alignment with project objectives
- Removing roadblocks and impediments that hinder team progress
- Leveraging organizational resources to improve team and individual capacity for project work
- Managing vendor relationships and coordinating activities of third-party resources effectively
Knowledge, Skills, and Ability
Project Management
Extensive experience in varying project management methodologies, including the ability to manage projects using Agile, Waterfall, Hybrid, Scrum, or Kanban as appropriate
Expert in PPM (Project and Portfolio Management) tools such as Monday.com
Expert in Microsoft Office Suite and diagramming tools such as Miro or Visio
Proficiency in software development tools such as JIRA and Confluence
Ability to translate technical and design tasks into project plans, and effectively communicate technical concepts to non-technical stakeholders
- Ability to successfully manage multiple projects concurrently
Performance in Complex Situations
Experience in managing stakeholder expectations and maintaining positive relationships
- Expert in managing conflicts and resolving disputes among diverse stakeholders
- Strong problem-solving skills, finding innovative solutions to move projects forward
- Skilled in drawing out unexpressed dependencies, requirements, and expectations
- Comfort in blazing a path through an ambiguous work environment
- Judgement in dealing effectively and diplomatically with all levels of government staff
- Ability to maintain strict confidentiality
Preferred Skills & Qualifications
Other Desirable Skills
- A bachelor's or master's degree in business or related field
- PMP (Project Management Professional) certification
- 3+ years of leadership experience
- Experience with web management content systems such as SiteCore
- Exposure to various technology platforms and services, including Salesforce, MuleSoft, Azure, Power Platform, ForgeRock, and Google Analytics
Project Planning & Management - At least 5 years of experience and use cases with the following:
- Defining project scope, objectives, and deliverables
- Creating project plans, schedules, and timelines
- Organizing and facilitating internal and external meetings
- Preparing and distributing progress reports
- Communicating plan deviations and implementing corrective actions
- Establishing and managing a well-defined project management process
- Championing continuous process improvement
Risk/Issue Management & Mitigation - At least 5 years of experience and use cases with the following:
- Identifying, tracking, and comprehensively documenting project risks and issues
- Assessing potential impact of identified risks and issues
- Developing and implementing effective mitigation strategies
- Proactively addressing risks to minimize disruptions and maintain progress
Ensuring compliance with policies, procedures, and regulatory requirements
Team Management & Team Building - At least 5 years of experience and use cases with the following:
- Fostering a collaborative and results-driven work environment
- Holding teams accountable for commitments and ensuring alignment with project objectives
- Removing roadblocks and impediments that hinder team progress
- Leveraging organizational resources to improve team and individual capacity for project work
- Managing vendor relationships and coordinating activities of third-party resources effectively
Knowledge, Skills, and Ability
Project Management
Extensive experience in varying project management methodologies, including the ability to manage projects using Agile, Waterfall, Hybrid, Scrum, or Kanban as appropriate
Expert in PPM (Project and Portfolio Management) tools such as Monday.com
Expert in Microsoft Office Suite and diagramming tools such as Miro or Visio
Proficiency in software development tools such as JIRA and Confluence
Ability to translate technical and design tasks into project plans, and effectively communicate technical concepts to non-technical stakeholders
- Ability to successfully manage multiple projects concurrently
Performance in Complex Situations
Experience in managing stakeholder expectations and maintaining positive relationships
- Expert in managing conflicts and resolving disputes among diverse stakeholders
- Strong problem-solving skills, finding innovative solutions to move projects forward
- Skilled in drawing out unexpressed dependencies, requirements, and expectations
- Comfort in blazing a path through an ambiguous work environment
- Judgement in dealing effectively and diplomatically with all levels of government staff
- Ability to maintain strict confidentiality
Preferred Skills & Qualifications
Other Desirable Skills
- A bachelor's or master's degree in business or related field
- PMP (Project Management Professional) certification
- 3+ years of leadership experience
- Experience with web management content systems such as SiteCore
- Exposure to various technology platforms and services, including Salesforce, MuleSoft, Azure, Power Platform, ForgeRock, and Google Analytics