Driscoll Children's Hospital
Mail Room Supervisor
Driscoll Children's Hospital, Corpus Christi, Texas, United States, 78417
# ****Where compassion meets innovation and technology and our employees are family.*****Thank you for your interest in joining our team! Please review the job information below.***This position is 100% onsite.****Schedule:** Monday-Friday 8:00am-5:00pm**General Purpose of Job:**This position manages the day-to-day operations of the Driscoll Health Plan Mailroom and its Staff.**Essential Duties and Responsibilities:**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the Director and/or Health Plan administration as required.**General Duties:*** Maintains utmost level of confidentiality at all times.* Adheres to Health System and Health Plan policies and procedures.* Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.* Tracks and gathers data and other necessary information for preparing various reports in support of mailroom functions.* Performs other duties as assigned.**Mailroom Duties**As directed performs administrative duties in support of the day-to-day operations of the Mailroom that include, but not limited to:* Ensures that Mailroom operations are streamlined and cost effective.* Ensures all mailings of member letters are in compliance with contractual requirements (HHSC/TDI).* Safeguards all member personal health information (PHI) in the performance of the mailroom duties to ensure that no PHI breach occurs.* Responsible for working with departments to build out material/letter mailing workflows* Responsible for coordinating the build of letters and enclosures within the Quadient mailroom software program.* Responsible for all returned mail and documentation with the Epic Tapestry system.* Responsible for reconciliation and management of invoices, letter prints and mailroom supplies.* Work directly with vendors to ensure adequate number of supplies are on hand.* Maintain oversight of Mailroom equipment and software contracts.* Maintain oversight of all new mailing projects and ad hoc project requests.* Responsible for providing letters and enclosures during HHSC and TDI audits.* Problem solves issues that may arise in the day-to-day operations of the mailroom to ensure that productivity is not impacted.* Responsible for ensuring that all organizational mail is received and delivered as quickly as possible.* Responsible for ensuring that outgoing mail is properly sealed, posted and transferred to the U.S. Postal Service or other delivery service timely.
This includes preparation of bulk mail for mailing.* Ensures that all registered mail and incoming packages are receipted and accounted for daily.* Assists in maintaining accounts dealing with postal permits, fees and records of postal charges.* Responsible for assisting with the development of the budget.* Assists with member materials inventory to ensure that adequate inventory is on hand for member mailings.* Ensure that appeals, refund checks, returned checks and returned EOBs are handled according to established workflow and are processed timely.**Supervisory Responsibilities:*** Responsible for the supervision and mentoring of the Mailroom staff.* Responsible for ensuring that all monthly, quarterly and annual deliverables are met.* Responsible for ensuring that the Mailroom staff is educated on the standard operating procedures of the mailroom and operation of all equipment.* Effectively administers performance management system including: developmental feedback, goal setting, assesses competency and progressive discipline.* Strong knowledge of and effective in administering Health System and Health Plan policies and procedures.* Responsible for sound management of human resources.* Makes and implements decisions compatible with organizational goals.* Maintains composure, effectiveness, and flexibility under pressure.**Education and/or Experience:*** Two year degree or Associate’s degree; or two years related experience and/or training; or equivalent combination of education and experience.* An understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram, and to illustrate a written process description as a workflow diagram.* Must have previous experience in a supervisory role.* Must have strong interpersonal skills to foster optimal relationships.* Should be detail oriented and efficient.* A high level of demonstrated experience computer skills is required to include, but not limited to:
Microsoft applications (Word, Excel, Access, Power Point) and other database skills etc.* Experience in working with Mailroom software systems is preferred. #J-18808-Ljbffr
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the Director and/or Health Plan administration as required.**General Duties:*** Maintains utmost level of confidentiality at all times.* Adheres to Health System and Health Plan policies and procedures.* Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.* Tracks and gathers data and other necessary information for preparing various reports in support of mailroom functions.* Performs other duties as assigned.**Mailroom Duties**As directed performs administrative duties in support of the day-to-day operations of the Mailroom that include, but not limited to:* Ensures that Mailroom operations are streamlined and cost effective.* Ensures all mailings of member letters are in compliance with contractual requirements (HHSC/TDI).* Safeguards all member personal health information (PHI) in the performance of the mailroom duties to ensure that no PHI breach occurs.* Responsible for working with departments to build out material/letter mailing workflows* Responsible for coordinating the build of letters and enclosures within the Quadient mailroom software program.* Responsible for all returned mail and documentation with the Epic Tapestry system.* Responsible for reconciliation and management of invoices, letter prints and mailroom supplies.* Work directly with vendors to ensure adequate number of supplies are on hand.* Maintain oversight of Mailroom equipment and software contracts.* Maintain oversight of all new mailing projects and ad hoc project requests.* Responsible for providing letters and enclosures during HHSC and TDI audits.* Problem solves issues that may arise in the day-to-day operations of the mailroom to ensure that productivity is not impacted.* Responsible for ensuring that all organizational mail is received and delivered as quickly as possible.* Responsible for ensuring that outgoing mail is properly sealed, posted and transferred to the U.S. Postal Service or other delivery service timely.
This includes preparation of bulk mail for mailing.* Ensures that all registered mail and incoming packages are receipted and accounted for daily.* Assists in maintaining accounts dealing with postal permits, fees and records of postal charges.* Responsible for assisting with the development of the budget.* Assists with member materials inventory to ensure that adequate inventory is on hand for member mailings.* Ensure that appeals, refund checks, returned checks and returned EOBs are handled according to established workflow and are processed timely.**Supervisory Responsibilities:*** Responsible for the supervision and mentoring of the Mailroom staff.* Responsible for ensuring that all monthly, quarterly and annual deliverables are met.* Responsible for ensuring that the Mailroom staff is educated on the standard operating procedures of the mailroom and operation of all equipment.* Effectively administers performance management system including: developmental feedback, goal setting, assesses competency and progressive discipline.* Strong knowledge of and effective in administering Health System and Health Plan policies and procedures.* Responsible for sound management of human resources.* Makes and implements decisions compatible with organizational goals.* Maintains composure, effectiveness, and flexibility under pressure.**Education and/or Experience:*** Two year degree or Associate’s degree; or two years related experience and/or training; or equivalent combination of education and experience.* An understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram, and to illustrate a written process description as a workflow diagram.* Must have previous experience in a supervisory role.* Must have strong interpersonal skills to foster optimal relationships.* Should be detail oriented and efficient.* A high level of demonstrated experience computer skills is required to include, but not limited to:
Microsoft applications (Word, Excel, Access, Power Point) and other database skills etc.* Experience in working with Mailroom software systems is preferred. #J-18808-Ljbffr