Hewlett Volkswagen LP
Job Details
Job Location: Xpress Oil Change Plus - GEORGETOWN, TX 78626
Position Type: Full Time
Travel Percentage: None
Job Shift: Day
Job Category: Customer Service
Don Hewlett Chevrolet/Xpress Oil Change Plus in Georgetown TX is currently hiring for seasoned Express Lube Service Advisors at our Express Lube center. This position offers a Base Plus Commission/Incentives type pay plan which is great for the current work environment. Applicants must be customer focused and sales driven and work well in an extremely high-volume environment. We are an employee-oriented, family owned company that is committed to providing superior levels of customer service. While our success is dependent on many factors, it’s the skills, intelligence, creativity and dedication of our employees that set us apart. Good computer skills and excellent verbal and written communication and leadership skills are also a must. ADP experience is preferred but not necessary. This position can lead to a great career opportunity in the automotive industry.
Responsibilities
Policy and process driven
Proven service sale techniques
Excellent communication skills
Represent the dealership in a positive manner
Providing exceptional personalized service to our customers
Clearly outline customer needs on the repair order with efficiency/accuracy
Research vehicle service history, inspect the vehicle, and recommend additional services as needed
Advise the customer of the importance of properly caring for their vehicle and the value of maintaining their vehicle
Provide a complete and accurate written cost estimate for labor and parts
Establish a “promise time” and follow up as needed
Effectively communicate with the technician(s) working on the customer’s vehicle
Monitor the progress of the vehicle throughout the day; keeping the customer informed of the status of their vehicle
Once the service on the vehicle is complete, meet with the customer and thoroughly review the work completed
Conduct all business with sincerity, honesty, and genuine concern for customers
Maintain the highest customer service standards
Qualifications
Exceptional customer service skills
Ability to multi-task and work in a fast-paced environment
Self-motivated and enthusiastic presence in a team environment
Valid driver’s license and good driving record
Strong work ethic
Benefits
Competitive Pay
Medical, dental, and vision insurance, along with several ancillary insurance products
401(k) Retirement & Savings Plan with Employer Matching Funds
Paid vacation & holidays
Employee vehicle purchase program
No work on Sundays!
All applicants must be able to demonstrate ability to pass pre-employment testing to include background check and drug screen
The Hewlett Family of Dealerships provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Job Location: Xpress Oil Change Plus - GEORGETOWN, TX 78626
Position Type: Full Time
Travel Percentage: None
Job Shift: Day
Job Category: Customer Service
Don Hewlett Chevrolet/Xpress Oil Change Plus in Georgetown TX is currently hiring for seasoned Express Lube Service Advisors at our Express Lube center. This position offers a Base Plus Commission/Incentives type pay plan which is great for the current work environment. Applicants must be customer focused and sales driven and work well in an extremely high-volume environment. We are an employee-oriented, family owned company that is committed to providing superior levels of customer service. While our success is dependent on many factors, it’s the skills, intelligence, creativity and dedication of our employees that set us apart. Good computer skills and excellent verbal and written communication and leadership skills are also a must. ADP experience is preferred but not necessary. This position can lead to a great career opportunity in the automotive industry.
Responsibilities
Policy and process driven
Proven service sale techniques
Excellent communication skills
Represent the dealership in a positive manner
Providing exceptional personalized service to our customers
Clearly outline customer needs on the repair order with efficiency/accuracy
Research vehicle service history, inspect the vehicle, and recommend additional services as needed
Advise the customer of the importance of properly caring for their vehicle and the value of maintaining their vehicle
Provide a complete and accurate written cost estimate for labor and parts
Establish a “promise time” and follow up as needed
Effectively communicate with the technician(s) working on the customer’s vehicle
Monitor the progress of the vehicle throughout the day; keeping the customer informed of the status of their vehicle
Once the service on the vehicle is complete, meet with the customer and thoroughly review the work completed
Conduct all business with sincerity, honesty, and genuine concern for customers
Maintain the highest customer service standards
Qualifications
Exceptional customer service skills
Ability to multi-task and work in a fast-paced environment
Self-motivated and enthusiastic presence in a team environment
Valid driver’s license and good driving record
Strong work ethic
Benefits
Competitive Pay
Medical, dental, and vision insurance, along with several ancillary insurance products
401(k) Retirement & Savings Plan with Employer Matching Funds
Paid vacation & holidays
Employee vehicle purchase program
No work on Sundays!
All applicants must be able to demonstrate ability to pass pre-employment testing to include background check and drug screen
The Hewlett Family of Dealerships provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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