Operations Manager - $50 - $55 & Car Privileges

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.## **Job Description****We are seeking a motivated and detail-oriented **Operations Manager** to join our team. This role involves overseeing daily operations, ensuring exceptional customer service, and leading employees to meet and exceed performance standards.****The Operations Manager is responsible for vehicle readiness, supervising fleet and counter activities, and supporting the General Manager in maintaining operational excellence. This position is ideal for individuals with strong leadership skills and a commitment to delivering seamless customer experiences.******As the Operations Manager, you will:***** **Oversee and streamline the rental process to ensure minimal wait times, delivering fast, friendly, and efficient service that enhances customer satisfaction.*** **Make decisions that balance customer satisfaction and company profitability.*** **To meet customer needs and improve service quality, maintain a well-maintained fleet of clean vehicles with a diverse range of car types, including specialty vehicles.*** **Manage the team to ensure seamless operations by anticipating needs, improving processes, and addressing challenges before they arise.*** **Forecast needs, improve workflows, and proactively solve problems to ensure smooth operations and team efforts.*** **Complete and prioritize intricate task lists with precision and follow-through, eliminating the need for reminders.*** **Ensure team members are productive, follow up on performance, maintain team motivation, and provide support when needed.*** **Monitor departmental responsibilities and address any slowdowns.*** **Conduct and participate in the recruitment, interviewing, and hiring of staff.*** **Check performance metrics, ensure team members meet goals, and adjust strategies as needed.*** **Develop and refine cross-training programs to enhance team member versatility.*** **Coach rental agents to achieve sales goals and revenue targets, providing the support they need to excel.*** **Generate and present detailed Excel reports on Key Performance Indicators (KPIs).*** **Perform other duties as assigned to support business needs and objectives.******Process Optimization:***** **Utilize past data and market trends to forecast and plan for staff and vehicle requirements.*** **Monitor workflows and identify opportunities to improve them across the board.*** **Plan for any unexpected demands or disruptions to ensure smooth operation.*** **Simplify and improve processes to boost efficiency and clear up bottlenecks.*** **Create a positive environment where everyone feels encouraged to suggest improvements and collaborate on solving problems.******Experience/Qualifications:***** **High school diploma (or GED equivalent); college degree desired*** **Strong problem-solving, analytical, and organizational skills.*** **Advanced proficiency in Microsoft Excel for data analysis and reporting.*** **Excellent communication, interpersonal, and leadership abilities.*** **Proficiency in real-time monitoring technology and communication systems.*** **Ability to monitor and coach a sales team as needed to achieve targets and enhan**ce** performance.******We offer:***** **Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus*** **Company-paid Life Insurance*** **Company-paid AD&D Insurance*** **Flexible spending account*** **Parental leave*** **Employee assistance program****We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.****Europcar Mobility Group**A Europcar Mobility Group é uma empresa global de mobilidade, com 75 anos de experiência em serviços de mobilidade e uma posição de liderança na Europa. “Ajudamos a mudar a forma como se desloca” é o que defendemos e nos une.Oferecemos aos particulares e às empresas uma vasta gama de serviços de aluguer de automóveis e carrinhas, seja por algumas horas, alguns dias, uma semana, um mês ou mais, a pedido ou por subscrição, contando com uma frota de mais de 250.000 veículos, equipados com os mais recentes motores, incluindo uma percentagem crescente de veículos eléctricos.As nossas marcas respondem a necessidades, casos de utilização e expectativas diferenciadas: Europcar - líder mundial no aluguer de automóveis e veículos comerciais ligeiros, com um posicionamento premium, Goldcar - líder na prestação de serviços de aluguer de automóveis de baixo custo na Europa, e Fox-Rent-A-Car, um dos principais intervenientes no mercado de aluguer de automóveis nos EUA, com um posicionamento “value for money”.

A satisfação dos clientes está no centro da ambição do Grupo e dos nossos mais de 8.000 colaboradores, em todos os locais onde apresentamos as nossas soluções de mobilidade, graças a uma forte rede em mais de 130 países.Mais informações em: #J-18808-Ljbffr