Hispanic Alliance for Career Enhancement
Residential Leasing Coordinator
Hispanic Alliance for Career Enhancement, Detroit, Michigan, United States, 48228
About Bedrock
Bedrock is a fulluploaded real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at Hudson's Detroit, Book Tower, City Modern, Tower City Center, The Riverfront, and the May Company Building. Bedrock's projects include new construction, adaptive reuse, and a portfolio totaling more than 21 milliononne square feet of office, retail, residential, industrial, hospitality, and parking.
Position Summary The Residential Leasing Coordinator is the first line of contact with Bedrock's prospective residents for a portfolio of multi‑family residential properties in Downtown Detroit. They are responsible for providing exemplary customer service and ensuring that all prospect inquiries are responded to within one hour of the initial contact. The role supports prospective tenants through all lead generation systems and provides courteous, prompt, and efficient service to prospects, residents, and stakeholders. The Coordinator owns the prospect pipeline, assigns prospects to a Leasing Associate, and schedules property leasing tours. The Coordinator reports to the Senior Director of Residential Property Management.
Essential Functions
Consistently demonstrate a genuine 'spirit to serve' to all prospects, residents, and stakeholders.
Respond with a sense of urgency to all live phone inquiries and internet prospective resident leads.
Have the appropriate knowledge and passion for Detroit to assist in promoting our thriving urban environment to potential tenants.
Keep accurate leasing activity, availability, and occupancy records and update appropriate reports daily in our CRM system.
Ensure adherence to all housing program compliance matters to include resident selection criteria, accurate waitlist management, income eligibility and recertification for applicable communities.
Create thorough guest cards in Rent Café CRM that identify the preferences, needs, and qualification status of all prospects.
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Position Summary The Residential Leasing Coordinator is the first line of contact with Bedrock's prospective residents for a portfolio of multi‑family residential properties in Downtown Detroit. They are responsible for providing exemplary customer service and ensuring that all prospect inquiries are responded to within one hour of the initial contact. The role supports prospective tenants through all lead generation systems and provides courteous, prompt, and efficient service to prospects, residents, and stakeholders. The Coordinator owns the prospect pipeline, assigns prospects to a Leasing Associate, and schedules property leasing tours. The Coordinator reports to the Senior Director of Residential Property Management.
Essential Functions
Consistently demonstrate a genuine 'spirit to serve' to all prospects, residents, and stakeholders.
Respond with a sense of urgency to all live phone inquiries and internet prospective resident leads.
Have the appropriate knowledge and passion for Detroit to assist in promoting our thriving urban environment to potential tenants.
Keep accurate leasing activity, availability, and occupancy records and update appropriate reports daily in our CRM system.
Ensure adherence to all housing program compliance matters to include resident selection criteria, accurate waitlist management, income eligibility and recertification for applicable communities.
Create thorough guest cards in Rent Café CRM that identify the preferences, needs, and qualification status of all prospects.
#J-18808-Ljbffr