5th HQ
5th HQ -
JOB DESCRIPTION
Title: Technical Ambassador - Coffee Vending Machines (East Coast)
Purpose: As a Technical Ambassador for Coffee Vending Machines, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories. Your responsibilities will include providing high-level technical support, guiding technicians, and promoting product enhancements.
Duties and Responsibilities:
* Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly.
* Provide high-level guidance and support to field technicians, assisting with complex equipment issues.
* Demonstrate equipment operation and advise customers on achieving optimal performance.
* Document procedures, maintain detailed service records, and report on sales activities and account statuses.
* Present new products and services to existing clients, identifying opportunities for upselling.
* Adhere to company procedures and protocols, ensuring compliance with quality standards.
* Build and nurture positive relationships with customers to foster trust and loyalty.
Required Skills and Knowledge:
* Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience.
* Customer service experience is advantageous.
* Strong troubleshooting skills and technical aptitude.
* Excellent mechanical aptitude and attention to detail.
* Clear and effective communication skills, both verbal and written.
* Proficiency in reading technical diagrams and blueprints.
* Ability to work independently, manage time effectively, and prioritize tasks.
* Proficiency in MS Office; familiarity with Salesforce or similar CRM software.
* Bachelor's degree or equivalent technical certification preferred.
* Spanish language proficiency is a plus.
JOB DESCRIPTION
Title: Technical Ambassador - Coffee Vending Machines (East Coast)
Purpose: As a Technical Ambassador for Coffee Vending Machines, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories. Your responsibilities will include providing high-level technical support, guiding technicians, and promoting product enhancements.
Duties and Responsibilities:
* Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly.
* Provide high-level guidance and support to field technicians, assisting with complex equipment issues.
* Demonstrate equipment operation and advise customers on achieving optimal performance.
* Document procedures, maintain detailed service records, and report on sales activities and account statuses.
* Present new products and services to existing clients, identifying opportunities for upselling.
* Adhere to company procedures and protocols, ensuring compliance with quality standards.
* Build and nurture positive relationships with customers to foster trust and loyalty.
Required Skills and Knowledge:
* Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience.
* Customer service experience is advantageous.
* Strong troubleshooting skills and technical aptitude.
* Excellent mechanical aptitude and attention to detail.
* Clear and effective communication skills, both verbal and written.
* Proficiency in reading technical diagrams and blueprints.
* Ability to work independently, manage time effectively, and prioritize tasks.
* Proficiency in MS Office; familiarity with Salesforce or similar CRM software.
* Bachelor's degree or equivalent technical certification preferred.
* Spanish language proficiency is a plus.