First Bank
CENTRALIZED OPS. ANALYST - BANKING OPERATIONS FRAUD MNGT - FIRSTBANK PR
First Bank, San Juan, San Juan, us, 00902
CENTRALIZED OPERATIONS ANALYST
At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.
A Brief Overview The Centralized Operations Analyst performs a variety of tasks of potential high risk. This position is responsible for reviewing and analyzing potential fraudulent accounts to determine if customer’s requests are feasible. Analyzes potential issues and determines corresponding action(s); while mitigating potential fraud losses.
What You’ll Need to Succeed
Performs analysis of TPSS cases received and determines course of action; while mitigating potential fraud losses, and complying with all procedures and regulations. This may include direct contact with account holders to verify the authenticity of any suspicious activity involved. Cases must be completed within the SLA indicators.
Provide excellent customer service to partners and customers.
Process outbound/inbound calls with customers, victims, Bank employees and law enforcement.
Review fraud detection reports and/or online queues to identify fraud activity.
Perform support functions, as needed.
Conduct moderate fraud analysis to identify potential fraud.
Performs related duties as needed or requested by Supervisor.
Competencies
Interpersonal communication skills
PC knowledge including MS Office suite and Internet
Good problem solving and decision‑making skills
Excellent customer service skills
Write, speak and comprehend English and Spanish
Flexible schedule availability
What You’ll Need: A Bachelor Degree and at least one year of similar experience are required for this job. Three years of relevant experience may be substituted for the required education. The experience must include Banking Operations, Bankcard, Deposit and Consumer accounts, Customer Service, and/or Fraud Prevention and detection.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
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A Brief Overview The Centralized Operations Analyst performs a variety of tasks of potential high risk. This position is responsible for reviewing and analyzing potential fraudulent accounts to determine if customer’s requests are feasible. Analyzes potential issues and determines corresponding action(s); while mitigating potential fraud losses.
What You’ll Need to Succeed
Performs analysis of TPSS cases received and determines course of action; while mitigating potential fraud losses, and complying with all procedures and regulations. This may include direct contact with account holders to verify the authenticity of any suspicious activity involved. Cases must be completed within the SLA indicators.
Provide excellent customer service to partners and customers.
Process outbound/inbound calls with customers, victims, Bank employees and law enforcement.
Review fraud detection reports and/or online queues to identify fraud activity.
Perform support functions, as needed.
Conduct moderate fraud analysis to identify potential fraud.
Performs related duties as needed or requested by Supervisor.
Competencies
Interpersonal communication skills
PC knowledge including MS Office suite and Internet
Good problem solving and decision‑making skills
Excellent customer service skills
Write, speak and comprehend English and Spanish
Flexible schedule availability
What You’ll Need: A Bachelor Degree and at least one year of similar experience are required for this job. Three years of relevant experience may be substituted for the required education. The experience must include Banking Operations, Bankcard, Deposit and Consumer accounts, Customer Service, and/or Fraud Prevention and detection.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
#J-18808-Ljbffr