CAPPS
DPS - CRD - Program Support Specialist, ADB - 1572
CAPPS, Austin, Texas, United States, 78752
Job Description
Availability for holidays, overnight, weekend work, and emergencies is required.
PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In ?lang=en
GENERAL DESCRIPTION: Performs complex (journey-level) consultative services and technical assistance work. Provides support to multiple programs within the Access & Dissemination Bureau, the public, local and state agencies, and law enforcement agencies needing assistance with the Fingerprint Applicant Services of Texas (F.A.S.T.) program. Assists with ensuring Crime Records Secure and Public websites are performing daily without any issues and reports issues to our vendor. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
The following Military Occupational Specialty codes are generally applicable to this position.
Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
ESSENTIAL DUTIES / RESPONSIBILITIES:
1. Assists Supervisor with monitoring vendor compliance for multiple contracts that provide services for Crime Records FAST program and Secure
and Public websites.
2. Provides analysis of the FAST program to ensure vendor is meeting contract requirements. Monitors FAST location status, appointment
availability, and statewide coverage.
3. Coordinates collection, compilation, analysis, and interpretation of data from vendor reports; categorize, calculate derivative data regarding
relationship, comparison, correlation, etc. for the FAST program.
4. Disseminate certified and non-certified public criminal history record information responses to appropriate individuals, entities and courts per
applicable state statute Attends vendor meetings and provides feedback to ensure all ADB contract requirements are being met for the FAST
program and Secure and Public websites.
5. Compile daily, weekly, and monthly reports for vendor compliance of the FAST program and Secure and Public websites.
6. Maintains statistical records and databases for FAST program contract reporting requirements.
7. Collaborates with ADB Supervisors and units in determining trends and resolving technical problems for Secure and Public websites.
8. Documents issues with the Secure and Public websites and enters them into vendor documentation program. Ensures issues have been
addressed and the program area accepts the additions, changes, or modifications.
9. May analyze Crime Records Division web content for accuracy and recommends changes to responsible area.
10. Respond and consult with both internal and external for non-criminal and criminal justice agencies, to include public, local, and state agencies,
and law enforcement.
11. Interprets and explains rules, regulations, policies, and procedures concerning DPS Public website, Criminal History record Information and
expunction.
12. Provides training to customers and staff for the public website and/or training to staff utilizing contractor databases for ADB.
13. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
14. Perform other duties as assigned.
Qualifications:
GENERAL QUALIFICATIONS and REQUIREMENTS:
Education - Graduation from an accredited four-year college or university with a Bachelor's degree.
Experience - Minimum of one (1) year experience with Criminal Justice Information Services (CJIS) systems or one (1) years program monitoring experience, and one (1) years customer service experience.
Substitution Note: Additional work experience of the type described or other related education may be substituted for one another on a year-for-year basis.
Licensure and/or Certification - If driving is required, must possess a valid driver license from state of residence.
Regulatory knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.
Technology - Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and be able to learn new software/systems. Proficiency with Criminal Justice Information Services (CJIS) systems. Proficiency with Tableau and vendor contracts.
Interpersonal Skills - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS' core values: Integrity, Excellence, Accountability, and Teamwork.
Organizational and Prioritization Skills - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.
Presentation/Communication Skills - Must be able to construct and deliver clear, concise, and professional presentations and/or communications to a variety of audiences and/or individuals.
Research and Comprehension - Must demonstrate ability to access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner quickly and efficiently.
Analytical Reasoning/Attention to Detail - Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships, and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.
Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.
Schedule and/or Remote/Telecommuting work and/or Travel - Availability for holidays, overnight, weekend work, and emergencies is required. 1. This position may have the ability to telecommute based on the needs of the division/agency.
PHYSICAL and/or ENVIRONMENTAL DEMANDS:
The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Environment: Office/Indoors
- Ambulatory skills, e.g. stand, walk, sit;
- Hand-eye coordination and arm/hand/finger dexterity;
- Ability to speak and exercise visual acuity;
- Ability to transfer weights of twenty-five (25) pounds anticipated for this position;
- Driving requirements: Occasional (5%)
State of Texas Benefits and Retirement Information:
DPS employee who is selected for a position in their current salary group and state title will be transferred with no salary change.
A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.
Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.
DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.
State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.
Availability for holidays, overnight, weekend work, and emergencies is required.
PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In ?lang=en
GENERAL DESCRIPTION: Performs complex (journey-level) consultative services and technical assistance work. Provides support to multiple programs within the Access & Dissemination Bureau, the public, local and state agencies, and law enforcement agencies needing assistance with the Fingerprint Applicant Services of Texas (F.A.S.T.) program. Assists with ensuring Crime Records Secure and Public websites are performing daily without any issues and reports issues to our vendor. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
The following Military Occupational Specialty codes are generally applicable to this position.
Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
ESSENTIAL DUTIES / RESPONSIBILITIES:
1. Assists Supervisor with monitoring vendor compliance for multiple contracts that provide services for Crime Records FAST program and Secure
and Public websites.
2. Provides analysis of the FAST program to ensure vendor is meeting contract requirements. Monitors FAST location status, appointment
availability, and statewide coverage.
3. Coordinates collection, compilation, analysis, and interpretation of data from vendor reports; categorize, calculate derivative data regarding
relationship, comparison, correlation, etc. for the FAST program.
4. Disseminate certified and non-certified public criminal history record information responses to appropriate individuals, entities and courts per
applicable state statute Attends vendor meetings and provides feedback to ensure all ADB contract requirements are being met for the FAST
program and Secure and Public websites.
5. Compile daily, weekly, and monthly reports for vendor compliance of the FAST program and Secure and Public websites.
6. Maintains statistical records and databases for FAST program contract reporting requirements.
7. Collaborates with ADB Supervisors and units in determining trends and resolving technical problems for Secure and Public websites.
8. Documents issues with the Secure and Public websites and enters them into vendor documentation program. Ensures issues have been
addressed and the program area accepts the additions, changes, or modifications.
9. May analyze Crime Records Division web content for accuracy and recommends changes to responsible area.
10. Respond and consult with both internal and external for non-criminal and criminal justice agencies, to include public, local, and state agencies,
and law enforcement.
11. Interprets and explains rules, regulations, policies, and procedures concerning DPS Public website, Criminal History record Information and
expunction.
12. Provides training to customers and staff for the public website and/or training to staff utilizing contractor databases for ADB.
13. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
14. Perform other duties as assigned.
Qualifications:
GENERAL QUALIFICATIONS and REQUIREMENTS:
Education - Graduation from an accredited four-year college or university with a Bachelor's degree.
Experience - Minimum of one (1) year experience with Criminal Justice Information Services (CJIS) systems or one (1) years program monitoring experience, and one (1) years customer service experience.
Substitution Note: Additional work experience of the type described or other related education may be substituted for one another on a year-for-year basis.
Licensure and/or Certification - If driving is required, must possess a valid driver license from state of residence.
Regulatory knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.
Technology - Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and be able to learn new software/systems. Proficiency with Criminal Justice Information Services (CJIS) systems. Proficiency with Tableau and vendor contracts.
Interpersonal Skills - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS' core values: Integrity, Excellence, Accountability, and Teamwork.
Organizational and Prioritization Skills - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.
Presentation/Communication Skills - Must be able to construct and deliver clear, concise, and professional presentations and/or communications to a variety of audiences and/or individuals.
Research and Comprehension - Must demonstrate ability to access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner quickly and efficiently.
Analytical Reasoning/Attention to Detail - Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships, and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.
Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.
Schedule and/or Remote/Telecommuting work and/or Travel - Availability for holidays, overnight, weekend work, and emergencies is required. 1. This position may have the ability to telecommute based on the needs of the division/agency.
PHYSICAL and/or ENVIRONMENTAL DEMANDS:
The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Environment: Office/Indoors
- Ambulatory skills, e.g. stand, walk, sit;
- Hand-eye coordination and arm/hand/finger dexterity;
- Ability to speak and exercise visual acuity;
- Ability to transfer weights of twenty-five (25) pounds anticipated for this position;
- Driving requirements: Occasional (5%)
State of Texas Benefits and Retirement Information:
DPS employee who is selected for a position in their current salary group and state title will be transferred with no salary change.
A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.
Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.
DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.
State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.