SPECIALTY TEXTILE SERVICES LLC
Position
* The Customer Service Representative (CSR) is responsible for the daily operation of the route or tasks that have been assigned.
Position Requirements
* Must demonstrate Basic English skills, Math and Reading skills.
* Must be ale to effectively communicate with customers.
* Must be able to perform the following physical activities:
Lift repetitively and/or carry 60 pounds
Reach up to seven feet
Walk up to two miles per day
Bend up to 120 times per day to pick up clean and soiled linen
* Must be able to work outside for extended period in heat and/or cold.
* Must maintain a valid driver's license.
* Must maintain a valid "DOT" physical.
* Must have and maintain an acceptable driving record.
* Must present a professional appearance and wear the assigned uniform in the manner directed every day.
* Must be willing to work holidays, weekends and/or nights.
* Must maintain a high level of attention to detail in all tasks.
Primary Areas of Responsibilities
* Delivery driving and pick-up of linen from customers.
* Efficient routing and servicing of customers.
* Develop and maintain customer relationships in a manner conducive of insuring and maintaining customer satisfaction
* Operate a truck in a safe manner and strictly follow all company vehicle policies.
* Utilization of all pertinent company systems and processes of paperwork and service functions.
* Report any "at-risk" or potentially "at-risk" customers to supervisor immediately.
* Identifying Customer problems and concerns, and then resolving their complaints and objections.
* Add on Business/Consistently seek opportunities for route growth.
* Educating the Customer regarding abuse and/or less and billing appropriately.
Primary Tasks
* Ensure proper load requirements, prior to departing for the assigned route each day.
* The delivery of all cleanbilled merchandise and the pick up all soiled merchandise from each customer's respective designated areas.
* Maintaining the delivery areas within each account.
* Clearly and securely identify each customer's soil individually.
* Communicate with customers and provide a high level of customer service.
* Maintaining accurate inventories by line item within each account, taking physical inventories as needed or directed.
* The accurate completion and follow up of paperwork including:
Invoice adjustments.
COD Procedures
Soil tickets
Trip sheets
Truck inspection forms
* The protection of all company assets including merchandise, vehicles, information.
* Demonstrate Predictive Service by anticipating customer demands and concerns by each individual need, seasonality, and volume of business.
* Ensure the accuracy of customer invoices and deliveries daily.
* Clearly explain credits, charges, and prices to each customer.
* Make special deliveries to customers as required.
* Counting soil, as required by Service Manager.
* Returning customers merchandise as well as damaged product on a daily basis.
Disclaimer Statement: This job description is not intended nor should it be construed to be an exhaustive list of all responsibilities, duties, skills or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to a job of this type.
* The Customer Service Representative (CSR) is responsible for the daily operation of the route or tasks that have been assigned.
Position Requirements
* Must demonstrate Basic English skills, Math and Reading skills.
* Must be ale to effectively communicate with customers.
* Must be able to perform the following physical activities:
Lift repetitively and/or carry 60 pounds
Reach up to seven feet
Walk up to two miles per day
Bend up to 120 times per day to pick up clean and soiled linen
* Must be able to work outside for extended period in heat and/or cold.
* Must maintain a valid driver's license.
* Must maintain a valid "DOT" physical.
* Must have and maintain an acceptable driving record.
* Must present a professional appearance and wear the assigned uniform in the manner directed every day.
* Must be willing to work holidays, weekends and/or nights.
* Must maintain a high level of attention to detail in all tasks.
Primary Areas of Responsibilities
* Delivery driving and pick-up of linen from customers.
* Efficient routing and servicing of customers.
* Develop and maintain customer relationships in a manner conducive of insuring and maintaining customer satisfaction
* Operate a truck in a safe manner and strictly follow all company vehicle policies.
* Utilization of all pertinent company systems and processes of paperwork and service functions.
* Report any "at-risk" or potentially "at-risk" customers to supervisor immediately.
* Identifying Customer problems and concerns, and then resolving their complaints and objections.
* Add on Business/Consistently seek opportunities for route growth.
* Educating the Customer regarding abuse and/or less and billing appropriately.
Primary Tasks
* Ensure proper load requirements, prior to departing for the assigned route each day.
* The delivery of all cleanbilled merchandise and the pick up all soiled merchandise from each customer's respective designated areas.
* Maintaining the delivery areas within each account.
* Clearly and securely identify each customer's soil individually.
* Communicate with customers and provide a high level of customer service.
* Maintaining accurate inventories by line item within each account, taking physical inventories as needed or directed.
* The accurate completion and follow up of paperwork including:
Invoice adjustments.
COD Procedures
Soil tickets
Trip sheets
Truck inspection forms
* The protection of all company assets including merchandise, vehicles, information.
* Demonstrate Predictive Service by anticipating customer demands and concerns by each individual need, seasonality, and volume of business.
* Ensure the accuracy of customer invoices and deliveries daily.
* Clearly explain credits, charges, and prices to each customer.
* Make special deliveries to customers as required.
* Counting soil, as required by Service Manager.
* Returning customers merchandise as well as damaged product on a daily basis.
Disclaimer Statement: This job description is not intended nor should it be construed to be an exhaustive list of all responsibilities, duties, skills or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to a job of this type.