SuperDial
The Product Operations Lead owns the development, reliability, and continuous improvement of SuperDial's AI agents in production.
This is a highly technical, hands-on role focused on agent behavior, scripting, debugging, and closing the loop between real-world performance and product improvement.
About the Role
SuperDial builds AI voice agents that automate complex healthcare revenue cycle workflows. This role owns how our agents perform in production. You will write and maintain agent workflows and scripts, debug issues using real call data and system logs, and build the tooling and QA processes that improve reliability over time.
You will:
* Own agent workflows, scripts, and behavioral logic
* Debug production issues using transcripts, recordings, logs, and system outputs
* Use SQL to investigate data, identify patterns, and measure agent performance
* Use Python to automate ops workflows, build internal tooling, and support QA
* Partner with engineering to ship fixes quickly and safely
* Build QA workflows, test cases, and guardrails to reduce repeat failures
About You
You are technical, scrappy, and systematic. You like being close to production systems and you are comfortable diagnosing failures across data, tooling, and customer workflows. You can move fast without breaking things, and you take pride in building scalable systems from messy real-world inputs.
You have:
* Experience in technical product ops, solutions engineering, or AI agent implementation
* Strong debugging instincts and systems thinking
* Strong SQL skills
* Strong Python skills for automation and tooling
* Comfort working with APIs, logs, and ambiguous customer edge cases
* Clear written communication and high ownership
Who We Are:
SuperDial is transforming AI in healthcare, helping organizations improve efficiency, reduce administrative burden, and optimize revenue cycle management. Our operations team ensures seamless execution and continuous improvement across every customer touchpoint.
Compensation:
Base salary: $120,000-$150,000, depending on experience and skill set.
We also offer equity and benefits as part of our total compensation package.
This is a highly technical, hands-on role focused on agent behavior, scripting, debugging, and closing the loop between real-world performance and product improvement.
About the Role
SuperDial builds AI voice agents that automate complex healthcare revenue cycle workflows. This role owns how our agents perform in production. You will write and maintain agent workflows and scripts, debug issues using real call data and system logs, and build the tooling and QA processes that improve reliability over time.
You will:
* Own agent workflows, scripts, and behavioral logic
* Debug production issues using transcripts, recordings, logs, and system outputs
* Use SQL to investigate data, identify patterns, and measure agent performance
* Use Python to automate ops workflows, build internal tooling, and support QA
* Partner with engineering to ship fixes quickly and safely
* Build QA workflows, test cases, and guardrails to reduce repeat failures
About You
You are technical, scrappy, and systematic. You like being close to production systems and you are comfortable diagnosing failures across data, tooling, and customer workflows. You can move fast without breaking things, and you take pride in building scalable systems from messy real-world inputs.
You have:
* Experience in technical product ops, solutions engineering, or AI agent implementation
* Strong debugging instincts and systems thinking
* Strong SQL skills
* Strong Python skills for automation and tooling
* Comfort working with APIs, logs, and ambiguous customer edge cases
* Clear written communication and high ownership
Who We Are:
SuperDial is transforming AI in healthcare, helping organizations improve efficiency, reduce administrative burden, and optimize revenue cycle management. Our operations team ensures seamless execution and continuous improvement across every customer touchpoint.
Compensation:
Base salary: $120,000-$150,000, depending on experience and skill set.
We also offer equity and benefits as part of our total compensation package.