TEKsystems
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Customer Service Representative
role at
TEKsystems
Responsibilities
Customer service representative working in a call center environment
Handling inbound calls and some follow up calls
Answers calls and questions on prior authorization, general questions and some confidential information
Great customer service with high level attention to detail. Entering information accurately
Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.
Utilize multiple systems and programs to track information and update communication with customers
Skills
Customer service, Customer support, Call center
Additional Skills & Qualifications
1 year of call center within recent employment
Tenure of 1 year in jobs
Typing at least 30 WPM
Computer knowledge and skills
Candidate Must Have the Following
No jumpy resumes (client will not approve jumpy resumes)
At least a year of high volume call center experience in last 2-3 years
Typing at least 30 WPM
Computer knowledge and skills
Tests
Typing Test - One Space Version (1 min) 30 WPM
Call Center - Telephone Skills 75% minimum
Experience Level Entry Level
Job Type & Location This is a Contract to Hire position based out of Plymouth, MI.
Pay And Benefits The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Customer Service Representative
role at
TEKsystems
Responsibilities
Customer service representative working in a call center environment
Handling inbound calls and some follow up calls
Answers calls and questions on prior authorization, general questions and some confidential information
Great customer service with high level attention to detail. Entering information accurately
Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.
Utilize multiple systems and programs to track information and update communication with customers
Skills
Customer service, Customer support, Call center
Additional Skills & Qualifications
1 year of call center within recent employment
Tenure of 1 year in jobs
Typing at least 30 WPM
Computer knowledge and skills
Candidate Must Have the Following
No jumpy resumes (client will not approve jumpy resumes)
At least a year of high volume call center experience in last 2-3 years
Typing at least 30 WPM
Computer knowledge and skills
Tests
Typing Test - One Space Version (1 min) 30 WPM
Call Center - Telephone Skills 75% minimum
Experience Level Entry Level
Job Type & Location This is a Contract to Hire position based out of Plymouth, MI.
Pay And Benefits The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr