Wisconsin Community Services, Inc.
Care Coordinator - CCS
Wisconsin Community Services, Inc., Milwaukee, Wisconsin, United States, 53244
Care Coordinator - CCS
– Wisconsin Community Services, Inc.
Job Summary : We are seeking a compassionate, organized, and dedicated Care Coordinator to support individuals living with mental health and/or substance use disorders. As a key member of our care team, you will help clients work toward their goals, access resources, and overcome life’s challenges. This position is ideal for someone who is deeply passionate about making a difference, skilled in communication and documentation, and committed to walking alongside others in their recovery and wellness journey.
Essential Duties and Responsibilities
Build trusting, respectful relationships with individuals, meeting them where they are emotionally and physically.
Develop, implement, and monitor community treatment plans in collaboration with people served, natural supports, and the recovery team.
Coordinate support around accessing mental health, substance use, housing, medical, vocational, and other community services utilizing the CCS Service Array.
Advocate for individuals’ needs and ensure timely connection to appropriate supports.
Maintain regular communication with people served through in‑person visits, phone calls, and written follow‑ups.
Coordinate with healthcare providers, therapists, case managers, and other community partners.
Track progress, update treatment plans, and document interactions accurately and thoroughly.
Empower individuals to build on their strengths and pursue self‑identified goals.
Provide psychosocial rehabilitation, symptom monitoring and management, and supportive coaching to people served.
Establish individuals’ eligibility for CCS by using the Mental Health/AODA Functional Screen.
Respond with empathy and professionalism to crises and setbacks.
Work full‑time hours 8–4 p.m.; some flexibility, no nights or weekends.
Required Qualifications
Bachelor’s degree in Social Work, Psychology, Human Services, or a related field (Master’s preferred but not required).
One (1) year of experience working with individuals experiencing mental illness and/or substance use.
Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
Passion for mental health advocacy and belief in recovery and harm‑reduction models.
Must meet all WCS employee requirements, including references, criminal background checks, and an acceptable driving record.
Preferred Qualifications
Bilingual abilities are a plus.
Knowledge, Skills, and Abilities
Communication—ability to provide information effectively with a diverse population.
Strong interpersonal and communication skills—verbal and written.
Technological aptitude—proficiency in email, internet, and Microsoft 365 tools.
Proficiency in documentation, electronic records, and basic computer skills.
Managing priorities/deadlines—ability to maintain schedules and meet deadlines.
Excellent organizational and time‑management abilities.
Problem‑solving skills—critical thinking and solution orientation in a fast‑paced environment.
Adaptability—managing change, working independently or as part of a team.
Teamwork—participate productively in a team while managing independent duties.
Motivation—commitment to the assigned job, mission, and core values.
Professionalism—high level of integrity, ethics, and boundaries.
Maintain professional boundaries and navigate complex systems.
Multicultural sensitivity—work in the community with diverse populations.
Empathy—meet people with compassion and without judgment.
Reliability—dependable and consistent with people served and documentation.
Physical Demands The position is mobile with time spent in the community, including occasional transportation of individuals, home visits, and meetings. Driving throughout Milwaukee County is required. The applicant must be able to go up and down stairs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
Work Environment Noise levels range from low to medium. Work is performed in an office and community environment, including homes and other locations to serve adults enrolled in the CCS program. Hours average at least 40 hours per week with travel required and a flexible schedule needed to meet staff and client needs.
Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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– Wisconsin Community Services, Inc.
Job Summary : We are seeking a compassionate, organized, and dedicated Care Coordinator to support individuals living with mental health and/or substance use disorders. As a key member of our care team, you will help clients work toward their goals, access resources, and overcome life’s challenges. This position is ideal for someone who is deeply passionate about making a difference, skilled in communication and documentation, and committed to walking alongside others in their recovery and wellness journey.
Essential Duties and Responsibilities
Build trusting, respectful relationships with individuals, meeting them where they are emotionally and physically.
Develop, implement, and monitor community treatment plans in collaboration with people served, natural supports, and the recovery team.
Coordinate support around accessing mental health, substance use, housing, medical, vocational, and other community services utilizing the CCS Service Array.
Advocate for individuals’ needs and ensure timely connection to appropriate supports.
Maintain regular communication with people served through in‑person visits, phone calls, and written follow‑ups.
Coordinate with healthcare providers, therapists, case managers, and other community partners.
Track progress, update treatment plans, and document interactions accurately and thoroughly.
Empower individuals to build on their strengths and pursue self‑identified goals.
Provide psychosocial rehabilitation, symptom monitoring and management, and supportive coaching to people served.
Establish individuals’ eligibility for CCS by using the Mental Health/AODA Functional Screen.
Respond with empathy and professionalism to crises and setbacks.
Work full‑time hours 8–4 p.m.; some flexibility, no nights or weekends.
Required Qualifications
Bachelor’s degree in Social Work, Psychology, Human Services, or a related field (Master’s preferred but not required).
One (1) year of experience working with individuals experiencing mental illness and/or substance use.
Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
Passion for mental health advocacy and belief in recovery and harm‑reduction models.
Must meet all WCS employee requirements, including references, criminal background checks, and an acceptable driving record.
Preferred Qualifications
Bilingual abilities are a plus.
Knowledge, Skills, and Abilities
Communication—ability to provide information effectively with a diverse population.
Strong interpersonal and communication skills—verbal and written.
Technological aptitude—proficiency in email, internet, and Microsoft 365 tools.
Proficiency in documentation, electronic records, and basic computer skills.
Managing priorities/deadlines—ability to maintain schedules and meet deadlines.
Excellent organizational and time‑management abilities.
Problem‑solving skills—critical thinking and solution orientation in a fast‑paced environment.
Adaptability—managing change, working independently or as part of a team.
Teamwork—participate productively in a team while managing independent duties.
Motivation—commitment to the assigned job, mission, and core values.
Professionalism—high level of integrity, ethics, and boundaries.
Maintain professional boundaries and navigate complex systems.
Multicultural sensitivity—work in the community with diverse populations.
Empathy—meet people with compassion and without judgment.
Reliability—dependable and consistent with people served and documentation.
Physical Demands The position is mobile with time spent in the community, including occasional transportation of individuals, home visits, and meetings. Driving throughout Milwaukee County is required. The applicant must be able to go up and down stairs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
Work Environment Noise levels range from low to medium. Work is performed in an office and community environment, including homes and other locations to serve adults enrolled in the CCS program. Hours average at least 40 hours per week with travel required and a flexible schedule needed to meet staff and client needs.
Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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