Endeavors
DCM Resource Coordinator - Port Charlotte, FL
Endeavors, Port Charlotte, Florida, United States, 33948
JOB PURPOSE
The Resource Coordinator provides critical support to the Disaster Case Management (DCM) program by identifying, maintaining, and expanding community resources to assist disaster survivors. The role includes conducting outreach, serving as a liaison between Family Endeavors and community partners, and ensuring Case Managers have up-to-date resources to resolve clients' unmet needs. This position plays a leadership role in professional representation, building trust with partners, and ensuring alignment with FEMA, state, and organizational standards.
Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position.
ESSENTIAL JOB RESPONSIBILITIES Outreach & Community Engagement
Conduct proactive outreach to identify local resources, agencies, and service providers that can assist disaster survivors.
Build and maintain strong relationships with community partners, local officials, VOAD/COAD members, and faith-based organizations.
Participate in community meetings, events, and coalitions to represent the DCM program.
KPI:
Attend 100% of assigned VOAD/COAD and community meetings; add minimum 10 new resources monthly to the program database.
Resource Development & Database Management
Maintain and update a comprehensive, accurate database of community resources.
Communicate daily with supervisor and Data Entry Specialist to ensure resource database integrity.
Track service gaps and identify potential new partnerships to address unmet needs.
KPI:
Achieve 100% accuracy in the resource database; resolve 90% of Case Manager resource requests within 5 business days.
Client & Case Manager Support
Provide Case Managers with current resource information to support client IRPs (Individualized Recovery Plans).
Facilitate warm hand-offs between clients and resource providers to ensure service connection.
Educate clients, when appropriate, about available resources and the disaster recovery process.
KPI:
Document 95% of referrals with successful warm hand-offs; achieve 85%+ client satisfaction on follow-up surveys regarding referrals.
Professionalism & Standards of Conduct
Uphold DCM standards of professionalism in all interactions, ensuring cultural sensitivity, respect, and integrity.
Strictly adhere to FEMA and organizational guidelines by not promising services or resources outside the program's scope or availability.
Ensure all activities align with ethical codes and confidentiality requirements.
KPI:
Maintain zero compliance violations related to misrepresentation of services; demonstrate 100% adherence to FEMA confidentiality standards.
Reporting & Accountability
Submit timely reports on outreach activities, new resource development, and gaps identified.
Provide updates to supervisors and Case Management leadership to support program evaluation.
KPI:
Submit 100% of reports on time; maintain 98% accuracy rate on all submitted documentation.
Other Duties
Perform other duties as assigned to support the success of the Disaster Case Management program.
KPI:
Complete 100% of additional assignments by established deadlines.
ESSENTIAL QUALIFICATIONS Education
Bachelor's degree in behavioral sciences, human services, or social services fields preferred.
High School Diploma or GED with 4+ years of related experience may be substituted.
Experience
Experience in outreach, community engagement, or disaster response preferred.
Knowledge of community resources, FEMA/state disaster programs, and multi-disciplinary service coordination strongly preferred.
Bilingual (English/Spanish) preferred.
Attendance Must maintain regular and acceptable attendance as determined by the employer.
Licenses Valid Driver's License with clear record.
Vehicle Must have daily use of a vehicle without prior notice.
Other Must pass criminal background checks; must be available for travel, nights, weekends, and holidays as required.
EEO Statement Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.
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Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position.
ESSENTIAL JOB RESPONSIBILITIES Outreach & Community Engagement
Conduct proactive outreach to identify local resources, agencies, and service providers that can assist disaster survivors.
Build and maintain strong relationships with community partners, local officials, VOAD/COAD members, and faith-based organizations.
Participate in community meetings, events, and coalitions to represent the DCM program.
KPI:
Attend 100% of assigned VOAD/COAD and community meetings; add minimum 10 new resources monthly to the program database.
Resource Development & Database Management
Maintain and update a comprehensive, accurate database of community resources.
Communicate daily with supervisor and Data Entry Specialist to ensure resource database integrity.
Track service gaps and identify potential new partnerships to address unmet needs.
KPI:
Achieve 100% accuracy in the resource database; resolve 90% of Case Manager resource requests within 5 business days.
Client & Case Manager Support
Provide Case Managers with current resource information to support client IRPs (Individualized Recovery Plans).
Facilitate warm hand-offs between clients and resource providers to ensure service connection.
Educate clients, when appropriate, about available resources and the disaster recovery process.
KPI:
Document 95% of referrals with successful warm hand-offs; achieve 85%+ client satisfaction on follow-up surveys regarding referrals.
Professionalism & Standards of Conduct
Uphold DCM standards of professionalism in all interactions, ensuring cultural sensitivity, respect, and integrity.
Strictly adhere to FEMA and organizational guidelines by not promising services or resources outside the program's scope or availability.
Ensure all activities align with ethical codes and confidentiality requirements.
KPI:
Maintain zero compliance violations related to misrepresentation of services; demonstrate 100% adherence to FEMA confidentiality standards.
Reporting & Accountability
Submit timely reports on outreach activities, new resource development, and gaps identified.
Provide updates to supervisors and Case Management leadership to support program evaluation.
KPI:
Submit 100% of reports on time; maintain 98% accuracy rate on all submitted documentation.
Other Duties
Perform other duties as assigned to support the success of the Disaster Case Management program.
KPI:
Complete 100% of additional assignments by established deadlines.
ESSENTIAL QUALIFICATIONS Education
Bachelor's degree in behavioral sciences, human services, or social services fields preferred.
High School Diploma or GED with 4+ years of related experience may be substituted.
Experience
Experience in outreach, community engagement, or disaster response preferred.
Knowledge of community resources, FEMA/state disaster programs, and multi-disciplinary service coordination strongly preferred.
Bilingual (English/Spanish) preferred.
Attendance Must maintain regular and acceptable attendance as determined by the employer.
Licenses Valid Driver's License with clear record.
Vehicle Must have daily use of a vehicle without prior notice.
Other Must pass criminal background checks; must be available for travel, nights, weekends, and holidays as required.
EEO Statement Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.
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