RELX
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HR Shared Services Specialist EMEA
role at
RELX
About the Role The Human Resource Service Center Specialist provides centralized HR services to employees and managers, including employee benefits like time off, leave policies and other country benefits and handles various HR transactions and queries throughout the employee life cycle. The specialist follows established standards and procedures for addressing employee queries and issues and proactively ensures the efficiency of service center operations and transaction processes. Additionally, the specialist collaborates with HR technology, HR Business Partners (HRBP), and Centers of Excellence (COEs) to resolve issues.
Responsibilities
Responsible for benefits, and other HR transactions for employees and managers, ensuring accuracy and compliance with policies and regulations
Respond to employee and manager queries and requests regarding HR programs, policies, and procedures, and elevate complex or sensitive issues as needed
Maintain and update employee records and data in the HR information systems (Workday), and ensure data integrity and security
Provide support and guidance to employees and managers on the use of self-service tools and technology for HR transactions and information
Collaborate with HRBP, HR COEs and other key stakeholders to implement and improve service center processes, systems, and standards
Identify and report issues, trends, and opportunities for service center improvement and enhancement
Participate in training and development activities to enhance knowledge and skills in human resource service delivery
Participate in engagement activities with other regional shared services team members
Qualifications
Associate degree or equivalent in human resources, business administration, or related field
At least 3 years of experience in human resource service center, operations, or related role in a multi-national company, preferably worked for different countries
Knowledge of MS Office suite (excel, word, PowerPoint)
Excellent communication, customer service, and interpersonal skills
Ability to work independently and as part of a team
Ability to handle confidential and sensitive information with discretion
Ability to prioritize, multitask, and meet deadlines in a fast-paced environment
Ability to solve problems and provide solutions based on proven practices or procedures
Additional Qualifications
Excellent proficiency in French (reading, writing, and speaking) is required
German and/or Spanish as 3rd language is a plus
Knowledge of labor law of France and other European countries is a plus
Working for you We know that your well‑being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Private medical insurance (Luxmed)
Multisport card (Multisport)
Life insurance (UNUM)
Lunch card (Edenred)
Employee Capital Plan (PPK) - with 3% participation rate by employer
Trainings and development programs under RELX Group
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Human Resources
Industries Technology, Information and Media
Referrals increase your chances of interviewing at RELX by 2x
#J-18808-Ljbffr
HR Shared Services Specialist EMEA
role at
RELX
About the Role The Human Resource Service Center Specialist provides centralized HR services to employees and managers, including employee benefits like time off, leave policies and other country benefits and handles various HR transactions and queries throughout the employee life cycle. The specialist follows established standards and procedures for addressing employee queries and issues and proactively ensures the efficiency of service center operations and transaction processes. Additionally, the specialist collaborates with HR technology, HR Business Partners (HRBP), and Centers of Excellence (COEs) to resolve issues.
Responsibilities
Responsible for benefits, and other HR transactions for employees and managers, ensuring accuracy and compliance with policies and regulations
Respond to employee and manager queries and requests regarding HR programs, policies, and procedures, and elevate complex or sensitive issues as needed
Maintain and update employee records and data in the HR information systems (Workday), and ensure data integrity and security
Provide support and guidance to employees and managers on the use of self-service tools and technology for HR transactions and information
Collaborate with HRBP, HR COEs and other key stakeholders to implement and improve service center processes, systems, and standards
Identify and report issues, trends, and opportunities for service center improvement and enhancement
Participate in training and development activities to enhance knowledge and skills in human resource service delivery
Participate in engagement activities with other regional shared services team members
Qualifications
Associate degree or equivalent in human resources, business administration, or related field
At least 3 years of experience in human resource service center, operations, or related role in a multi-national company, preferably worked for different countries
Knowledge of MS Office suite (excel, word, PowerPoint)
Excellent communication, customer service, and interpersonal skills
Ability to work independently and as part of a team
Ability to handle confidential and sensitive information with discretion
Ability to prioritize, multitask, and meet deadlines in a fast-paced environment
Ability to solve problems and provide solutions based on proven practices or procedures
Additional Qualifications
Excellent proficiency in French (reading, writing, and speaking) is required
German and/or Spanish as 3rd language is a plus
Knowledge of labor law of France and other European countries is a plus
Working for you We know that your well‑being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Private medical insurance (Luxmed)
Multisport card (Multisport)
Life insurance (UNUM)
Lunch card (Edenred)
Employee Capital Plan (PPK) - with 3% participation rate by employer
Trainings and development programs under RELX Group
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Human Resources
Industries Technology, Information and Media
Referrals increase your chances of interviewing at RELX by 2x
#J-18808-Ljbffr