Kentro
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.
By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Position We are hiring an experienced
Customer Service Engineer
to support the VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA provides comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government‑furnished IT equipment and infrastructure.
Location: Onsite Royal C. Johnson Veterans' Memorial Hospital - Sioux Falls, SD
Responsibilities
Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
Assist in delivering both remote and desk‑side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
Monitor open tickets in the VA's ServiceNow customer incident ticketing system to ensure adherence to business processes, and report any discrepancies with proposed corrective actions for approval before implementation.
Work in an environment that involves both sedentary and active elements, handling electronic components with care and following safety precautions to prevent injuries or equipment damage.
Utilize debugging protocols and processes to troubleshoot problems and issues identified by customers, implementing corrective actions quickly.
Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
Perform physical tasks such as lifting equipment up to 50 pounds and navigating facility spaces to access and repair equipment.
Stand and move throughout the work area for prolonged periods.
Communication & Interpersonal Skills
Active listening: Understand customer needs and concerns fully before responding.
Clear verbal and written communication: Explain technical issues in simple, customer‑friendly language.
Empathy: Show understanding and patience with frustrated or non‑technical customers.
Relationship building: Develop trust and rapport with customers and colleagues.
Professional demeanor: Represent the company with courtesy and confidence in all interactions.
Customer‑Centric Mindset
Proactive attitude: Anticipate customer needs before they become issues.
Continuous improvement: Seek feedback to improve both personal performance and customer experience.
Ownership: Take responsibility for resolving issues from start to finish.
Travel
Engineer may be asked to provide short‑term surge capacity support, requiring travel up to 12 consecutive days in a two‑week period.
Overtime is not authorized for surge capacity work.
Kentro will pre‑pay airfare and hotel for work‑related travel; out‑of‑pocket expenses must be submitted for reimbursement. Per diem for meals and lodging will be provided based on GSA rates.
Requirements
Bachelor's degree in computer science, electronics engineering, or a related technical discipline, or 8 years of relevant experience may substitute for the degree.
Minimum 2 years of experience in IT technical support, help desk, or system administration.
Must meet the physical requirements outlined in this job description.
Preferred
Experience conducting routine system administration tasks and logging data in system admin logs.
Knowledge of debugging protocols and processes.
Proficiency with Microsoft Office applications and a basic understanding of Windows system administration.
Clearance Requirement
US Citizen or Green Card holder.
Willing and able to obtain a Public Trust Suitability clearance.
Must meet updated ID requirements; if current ID does not satisfy, must be able to update in a timely manner to complete suitability process.
Health Requirements
Yearly flu vaccination.
Tuberculosis testing with a negative result.
Vaccination or titer testing for MMR, Hepatitis B, and/or Varicella.
Benefits We offer a competitive benefits package that includes paid time off, healthcare benefits, supplemental benefits, 401(k) with employer match, discount perks, rewards, and more. All employees are eligible for education reimbursement for certifications, degrees, or professional development. Kentro supports continuous learning and a culture that prioritizes professional growth.
Commitment to Equal Employment Opportunity & VEVRAA Kentro is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, or local law. Kentro is committed to compliance with VEVRAA and other applicable laws governing equal employment opportunity. We encourage protected veterans to self‑identify during the application process; this information remains confidential.
How to Apply To apply, click the "Apply for this Job" button at the bottom of this description or the button at the top labeled "Application." Upload your résumé and complete all application steps. If you need alternative application methods, email careers@kentro.us and request assistance.
Accommodations Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential duties. To discuss accommodations, email careers@kentro.us.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
#J-18808-Ljbffr
By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Position We are hiring an experienced
Customer Service Engineer
to support the VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA provides comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government‑furnished IT equipment and infrastructure.
Location: Onsite Royal C. Johnson Veterans' Memorial Hospital - Sioux Falls, SD
Responsibilities
Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
Assist in delivering both remote and desk‑side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
Monitor open tickets in the VA's ServiceNow customer incident ticketing system to ensure adherence to business processes, and report any discrepancies with proposed corrective actions for approval before implementation.
Work in an environment that involves both sedentary and active elements, handling electronic components with care and following safety precautions to prevent injuries or equipment damage.
Utilize debugging protocols and processes to troubleshoot problems and issues identified by customers, implementing corrective actions quickly.
Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
Perform physical tasks such as lifting equipment up to 50 pounds and navigating facility spaces to access and repair equipment.
Stand and move throughout the work area for prolonged periods.
Communication & Interpersonal Skills
Active listening: Understand customer needs and concerns fully before responding.
Clear verbal and written communication: Explain technical issues in simple, customer‑friendly language.
Empathy: Show understanding and patience with frustrated or non‑technical customers.
Relationship building: Develop trust and rapport with customers and colleagues.
Professional demeanor: Represent the company with courtesy and confidence in all interactions.
Customer‑Centric Mindset
Proactive attitude: Anticipate customer needs before they become issues.
Continuous improvement: Seek feedback to improve both personal performance and customer experience.
Ownership: Take responsibility for resolving issues from start to finish.
Travel
Engineer may be asked to provide short‑term surge capacity support, requiring travel up to 12 consecutive days in a two‑week period.
Overtime is not authorized for surge capacity work.
Kentro will pre‑pay airfare and hotel for work‑related travel; out‑of‑pocket expenses must be submitted for reimbursement. Per diem for meals and lodging will be provided based on GSA rates.
Requirements
Bachelor's degree in computer science, electronics engineering, or a related technical discipline, or 8 years of relevant experience may substitute for the degree.
Minimum 2 years of experience in IT technical support, help desk, or system administration.
Must meet the physical requirements outlined in this job description.
Preferred
Experience conducting routine system administration tasks and logging data in system admin logs.
Knowledge of debugging protocols and processes.
Proficiency with Microsoft Office applications and a basic understanding of Windows system administration.
Clearance Requirement
US Citizen or Green Card holder.
Willing and able to obtain a Public Trust Suitability clearance.
Must meet updated ID requirements; if current ID does not satisfy, must be able to update in a timely manner to complete suitability process.
Health Requirements
Yearly flu vaccination.
Tuberculosis testing with a negative result.
Vaccination or titer testing for MMR, Hepatitis B, and/or Varicella.
Benefits We offer a competitive benefits package that includes paid time off, healthcare benefits, supplemental benefits, 401(k) with employer match, discount perks, rewards, and more. All employees are eligible for education reimbursement for certifications, degrees, or professional development. Kentro supports continuous learning and a culture that prioritizes professional growth.
Commitment to Equal Employment Opportunity & VEVRAA Kentro is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, or local law. Kentro is committed to compliance with VEVRAA and other applicable laws governing equal employment opportunity. We encourage protected veterans to self‑identify during the application process; this information remains confidential.
How to Apply To apply, click the "Apply for this Job" button at the bottom of this description or the button at the top labeled "Application." Upload your résumé and complete all application steps. If you need alternative application methods, email careers@kentro.us and request assistance.
Accommodations Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential duties. To discuss accommodations, email careers@kentro.us.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
#J-18808-Ljbffr