Amrize
Warranty Investigation Coordinator (WIC)
Location:
Building Envelope - Corp Nashville, TN
Job Req ID:
15358
This role serves as a vital link between building owners, contractors, and our internal legal and claims teams. You will manage the end‑to‑end leak coordination process, overseeing approximately $500,000 in annual claims expenses, while providing critical administrative support to the Gaco Warranty Claims Department. Your judgment will solve complex repair issues, audit expenditures, and ensure a seamless customer experience from initial leak notification to final resolution.
What You’ll Accomplish Leak Coordination
Manage Repair Lifecycles: Issue purchase orders and work orders to contractors based on quality ratings and geography; ensure timely response and accuracy of repairs.
Financial Auditing: Audit contractor invoices to control expenditures, verifying that all costs align with industry standards and purchase order limits.
Revenue Recovery: Identify non‑warranty repairs and bill building owners accordingly; resolve billing disputes and educate owners on warranty terms.
Negotiation: Act as a mediator between contractors and building owners to justify expenditures while maintaining strong business relationships.
Claims & Administrative Support
Material Logistics: Process material requests for claims, coordinate deliveries with manufacturing plants, and manage inventory forecasting for common repair materials.
Documentation & Compliance: Review post‑warranty alterations, gather contractor bids, and organize project data for legal or litigation support.
Workflow Management: Monitor the Warranty Claims inbox, enter service orders into the CRM, and drive the payment process through cross‑functional collaboration.
Process Improvement: Partner with Warranty Managers to identify process gaps and recommend solutions that improve the speed and quality of claims handling.
Commitment to safety and health policies: Demonstrate communication, improvement, and adherence to safety, health, and environmental policies in all work environments.
Promote a culture of safety and exhibit these behaviors.
Education & Qualifications
Bachelor’s degree
in a related discipline preferred or equivalent work experience.
Required Work Experience
5 years related experience.
Experience in a supply chain and / or manufacturing environment.
Preferably in the Commercial Building / Roofing Industry.
Analytical ability for problem‑solving.
Customer / Account Management experience.
Adaptability to change; works well within a fast‑paced environment with emphasis on teamwork and collaboration.
Self‑motivated with learning agility to support continuous improvement opportunities.
Ability to influence and guide the customer to the best solution to help resolve their needs.
Effectively manage multiple priorities.
Identify process gaps and inefficiencies, working with all teams to improve efficiencies.
Proficiency with work standards and understanding of the E2E process.
Excel proficiency.
ERP System Experience; (D365 is what Gaco, ABE uses); JDE, Oracle, or similar system experience accepted.
Order‑To‑Cash (OTC; Order2Cash)
Sales Force experience is a plus.
Additional Requirements
Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test.
What We Offer
Competitive salary
Retirement Savings: Choose from 401(k) pre‑tax and/or Roth after‑tax savings
Medical, Dental, Disability and Life Insurance
Holistic Health & Well‑being programs
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
Vision and other Voluntary benefits and discounts
Paid time off & paid holidays
Paid Parental Leave (maternity & paternity)
Educational Assistance Program
Did we spark your interest? Build your future with us and apply!
HR Contact:
Taylor J VALLEY
Seniority Level Mid‑Senior level
Employment Type Full-time
Job Function Other, Information Technology, and Management
Industries Wholesale Building Materials, Mining, and Construction
#J-18808-Ljbffr
Building Envelope - Corp Nashville, TN
Job Req ID:
15358
This role serves as a vital link between building owners, contractors, and our internal legal and claims teams. You will manage the end‑to‑end leak coordination process, overseeing approximately $500,000 in annual claims expenses, while providing critical administrative support to the Gaco Warranty Claims Department. Your judgment will solve complex repair issues, audit expenditures, and ensure a seamless customer experience from initial leak notification to final resolution.
What You’ll Accomplish Leak Coordination
Manage Repair Lifecycles: Issue purchase orders and work orders to contractors based on quality ratings and geography; ensure timely response and accuracy of repairs.
Financial Auditing: Audit contractor invoices to control expenditures, verifying that all costs align with industry standards and purchase order limits.
Revenue Recovery: Identify non‑warranty repairs and bill building owners accordingly; resolve billing disputes and educate owners on warranty terms.
Negotiation: Act as a mediator between contractors and building owners to justify expenditures while maintaining strong business relationships.
Claims & Administrative Support
Material Logistics: Process material requests for claims, coordinate deliveries with manufacturing plants, and manage inventory forecasting for common repair materials.
Documentation & Compliance: Review post‑warranty alterations, gather contractor bids, and organize project data for legal or litigation support.
Workflow Management: Monitor the Warranty Claims inbox, enter service orders into the CRM, and drive the payment process through cross‑functional collaboration.
Process Improvement: Partner with Warranty Managers to identify process gaps and recommend solutions that improve the speed and quality of claims handling.
Commitment to safety and health policies: Demonstrate communication, improvement, and adherence to safety, health, and environmental policies in all work environments.
Promote a culture of safety and exhibit these behaviors.
Education & Qualifications
Bachelor’s degree
in a related discipline preferred or equivalent work experience.
Required Work Experience
5 years related experience.
Experience in a supply chain and / or manufacturing environment.
Preferably in the Commercial Building / Roofing Industry.
Analytical ability for problem‑solving.
Customer / Account Management experience.
Adaptability to change; works well within a fast‑paced environment with emphasis on teamwork and collaboration.
Self‑motivated with learning agility to support continuous improvement opportunities.
Ability to influence and guide the customer to the best solution to help resolve their needs.
Effectively manage multiple priorities.
Identify process gaps and inefficiencies, working with all teams to improve efficiencies.
Proficiency with work standards and understanding of the E2E process.
Excel proficiency.
ERP System Experience; (D365 is what Gaco, ABE uses); JDE, Oracle, or similar system experience accepted.
Order‑To‑Cash (OTC; Order2Cash)
Sales Force experience is a plus.
Additional Requirements
Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test.
What We Offer
Competitive salary
Retirement Savings: Choose from 401(k) pre‑tax and/or Roth after‑tax savings
Medical, Dental, Disability and Life Insurance
Holistic Health & Well‑being programs
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
Vision and other Voluntary benefits and discounts
Paid time off & paid holidays
Paid Parental Leave (maternity & paternity)
Educational Assistance Program
Did we spark your interest? Build your future with us and apply!
HR Contact:
Taylor J VALLEY
Seniority Level Mid‑Senior level
Employment Type Full-time
Job Function Other, Information Technology, and Management
Industries Wholesale Building Materials, Mining, and Construction
#J-18808-Ljbffr