Arizona State University
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Academic Success Retention Coordinator
role at
Arizona State University
within the Ira A. Fulton Schools of Engineering (SEMTE).
Job Summary Academic Advisor (Level 4), full‑time. Salary range: $58,000 – $63,500 per year (DOE). This position focuses on undergraduate student retention, providing academic advising, coordinating ASU 101‑SEM courses, and overseeing retention initiatives.
Essential Duties
Provide individualized and group advising to online and campus‑based SEMTE undergraduate students via in‑person, phone, email, and Zoom.
Support student success and timely graduation by addressing academic concerns and making appropriate referrals to university resources.
Provide administrative support related to student enrollment, registration, orientation, retention, and degree completion while maintaining comprehensive and accurate student records using a variety of software and data sources.
Utilize advising tools and software to monitor progress and support student success.
Support students to resolve challenges by having current knowledge and making appropriate referrals to ASU services including Student Health, ASU Counseling Services, and the Fulton Career Center.
Consult with program chairs, faculty, colleagues, and students to support FSE students to proceed efficiently through their curriculum and navigate setbacks.
Maintain accurate and timely student records and communications.
Retention Outreach & Coordination
Oversee the implementation of university, FSE, and SEMTE retention initiatives.
Identify students at risk of leaving the major or college and develop targeted outreach strategies.
Analyze retention data using university systems such as Analytics and Salesforce.
Manage SEMTE Salesforce Advisor Portal activity by reviewing cases regularly and following up with advising team as needed.
Coordinate and implement workshops on retention related strategies or theories to support and foster professional development.
Partner with the Associate Director in Academic and Student Affairs (ASA) to design and implement retention campaigns and follow‑up plans.
Train advisors on retention systems, tools, and best practices.
Identify students at‑risk for leaving the major or college. Develop programming to proactively manage these student situations.
Develop transition advising strategies to support students changing majors or transferring into/out of SEMTE.
Compose an annual report detailing retention efforts, trends in data, and visuals to provide a summary of year‑over‑year student persistence.
Organize and participate in ASU and FSE initiatives and efforts aimed at recruiting, engaging and retaining FSE students.
ASU 101‑SEM Course Coordination
Coordinate 50+ sections of ASU 101 for SEMTE, ensuring an appropriate number of sections are offered each semester to accommodate all freshmen students, each section staffed with an ASU 101 section leader, advisor, and faculty.
Coordinate ASU 101 schedule and course content with SEMTE program chairs, ensuring that curriculum for the course is followed by faculty, advisors, and section leaders.
Communicate with faculty about expectations for ASU 101‑SEM and follow up with faculty as needed regarding any issues or changes to the course.
Lead 3‑5 advising sessions in ASU 101‑SEM each semester.
Desired Qualifications
Experience building and modifying Canvas shells.
Experience giving presentations or leading first‑year success classes.
Experience advising undergraduate students from diverse backgrounds.
Experience advising students in STEM majors.
Experience running reports and using data to make informed decisions regarding student outreach and retention.
Experience working with at‑risk student populations.
Experience collaborating with a diverse constituency of faculty, staff, and students.
Experience with Salesforce (case management, advisor portal, reports).
Experience using Analytics, MyReports, and/or AWS and using data in Excel to make informed decisions and prepare reports for leadership.
Working Environment
Activities are performed in an environmentally controlled office setting; required to sit, keyboard, mouse 75%; stand 25% with moderate walking.
Ability to quickly change priorities, resolve conflicts.
Clear verbal, read, write, see, and hear communication required.
Regular review of objectives.
Department Statement At the Ira A. Fulton Schools of Engineering we deliver a world‑class learning experience for our students and advance research and innovation—all at scale. We lead use‑inspired research, national initiatives and NSF engineering research centers, and partner with the Department of Energy, national security and environmental projects. Our five interdisciplinary impact areas: Climate Technology Solutions, Competitive Manufacturing, National and Economic Security, and Technology‑Enhanced Health and Medicine. Our faculty achieve excellence at scale, positioning the Fulton Schools among the nation’s top engineering colleges for patents, startups and discoveries.
Benefits Health, dental and vision insurance; tuition reduction; life insurance, disability programs; sick leave, holidays; state and optional retirement plans; ASU recreation and cultural activities.
Driving Requirement Driving is not required for this position.
Location Campus: Tempe.
Instructions to Apply Current employees and students should apply directly in Workday using the Jobs Hub. Use the link and log in using SSO: https://www.myworkday.com/asu/d/inst/1$9925/9925$16601.htmld. To be considered, your application must include a cover letter and resume/CV.
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Background Check ASU conducts pre‑employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
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Academic Success Retention Coordinator
role at
Arizona State University
within the Ira A. Fulton Schools of Engineering (SEMTE).
Job Summary Academic Advisor (Level 4), full‑time. Salary range: $58,000 – $63,500 per year (DOE). This position focuses on undergraduate student retention, providing academic advising, coordinating ASU 101‑SEM courses, and overseeing retention initiatives.
Essential Duties
Provide individualized and group advising to online and campus‑based SEMTE undergraduate students via in‑person, phone, email, and Zoom.
Support student success and timely graduation by addressing academic concerns and making appropriate referrals to university resources.
Provide administrative support related to student enrollment, registration, orientation, retention, and degree completion while maintaining comprehensive and accurate student records using a variety of software and data sources.
Utilize advising tools and software to monitor progress and support student success.
Support students to resolve challenges by having current knowledge and making appropriate referrals to ASU services including Student Health, ASU Counseling Services, and the Fulton Career Center.
Consult with program chairs, faculty, colleagues, and students to support FSE students to proceed efficiently through their curriculum and navigate setbacks.
Maintain accurate and timely student records and communications.
Retention Outreach & Coordination
Oversee the implementation of university, FSE, and SEMTE retention initiatives.
Identify students at risk of leaving the major or college and develop targeted outreach strategies.
Analyze retention data using university systems such as Analytics and Salesforce.
Manage SEMTE Salesforce Advisor Portal activity by reviewing cases regularly and following up with advising team as needed.
Coordinate and implement workshops on retention related strategies or theories to support and foster professional development.
Partner with the Associate Director in Academic and Student Affairs (ASA) to design and implement retention campaigns and follow‑up plans.
Train advisors on retention systems, tools, and best practices.
Identify students at‑risk for leaving the major or college. Develop programming to proactively manage these student situations.
Develop transition advising strategies to support students changing majors or transferring into/out of SEMTE.
Compose an annual report detailing retention efforts, trends in data, and visuals to provide a summary of year‑over‑year student persistence.
Organize and participate in ASU and FSE initiatives and efforts aimed at recruiting, engaging and retaining FSE students.
ASU 101‑SEM Course Coordination
Coordinate 50+ sections of ASU 101 for SEMTE, ensuring an appropriate number of sections are offered each semester to accommodate all freshmen students, each section staffed with an ASU 101 section leader, advisor, and faculty.
Coordinate ASU 101 schedule and course content with SEMTE program chairs, ensuring that curriculum for the course is followed by faculty, advisors, and section leaders.
Communicate with faculty about expectations for ASU 101‑SEM and follow up with faculty as needed regarding any issues or changes to the course.
Lead 3‑5 advising sessions in ASU 101‑SEM each semester.
Desired Qualifications
Experience building and modifying Canvas shells.
Experience giving presentations or leading first‑year success classes.
Experience advising undergraduate students from diverse backgrounds.
Experience advising students in STEM majors.
Experience running reports and using data to make informed decisions regarding student outreach and retention.
Experience working with at‑risk student populations.
Experience collaborating with a diverse constituency of faculty, staff, and students.
Experience with Salesforce (case management, advisor portal, reports).
Experience using Analytics, MyReports, and/or AWS and using data in Excel to make informed decisions and prepare reports for leadership.
Working Environment
Activities are performed in an environmentally controlled office setting; required to sit, keyboard, mouse 75%; stand 25% with moderate walking.
Ability to quickly change priorities, resolve conflicts.
Clear verbal, read, write, see, and hear communication required.
Regular review of objectives.
Department Statement At the Ira A. Fulton Schools of Engineering we deliver a world‑class learning experience for our students and advance research and innovation—all at scale. We lead use‑inspired research, national initiatives and NSF engineering research centers, and partner with the Department of Energy, national security and environmental projects. Our five interdisciplinary impact areas: Climate Technology Solutions, Competitive Manufacturing, National and Economic Security, and Technology‑Enhanced Health and Medicine. Our faculty achieve excellence at scale, positioning the Fulton Schools among the nation’s top engineering colleges for patents, startups and discoveries.
Benefits Health, dental and vision insurance; tuition reduction; life insurance, disability programs; sick leave, holidays; state and optional retirement plans; ASU recreation and cultural activities.
Driving Requirement Driving is not required for this position.
Location Campus: Tempe.
Instructions to Apply Current employees and students should apply directly in Workday using the Jobs Hub. Use the link and log in using SSO: https://www.myworkday.com/asu/d/inst/1$9925/9925$16601.htmld. To be considered, your application must include a cover letter and resume/CV.
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Background Check ASU conducts pre‑employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
#J-18808-Ljbffr