Account Control Technology
Remote Customer Service Representative - Must Reside in NY (Starting 2/9/2026)
Account Control Technology, Tamarack, Wisconsin, United States
Remote Customer Service Representative - Must Reside in NY
Arcadia, NY – This is a full‑time, remote position requiring residency in New York state. Compensation is $16.50 per hour. Paid training starts Monday, February 9, 2026. Training hours: 8:00 am – 4:30 pm EST, Monday through Friday. Post‑training hours of operation: Monday – Friday 10:00 am – 9:00 pm EST; Saturday 7:00 am – 5:00 pm EST.
Work from home with required broadband internet (25 Mbps download, 20 Mbps upload, hard‑wired connection). Cameras and a webcam are required during training and all scheduled shifts.
Responsibilities
Help customers with billing inquiries and concerns.
Accurately document and enter all account information into the client system.
Provide detailed explanations of account status and inquiries to customers.
Adhere to state and federal regulations related to duties.
Assist with delinquent accounts following state guidelines.
Use exceptional communication skills to meet client and customer goals.
Maintain average inbound handle time and achieve quality assurance goals.
Meet production measures, including time spent on calls and schedule adherence.
Qualifications
High school graduate or equivalent.
Detail‑oriented with strong organization and prioritization skills.
Proficient with Microsoft applications and capable of learning new software.
Professional call handling skills and high levels of professionalism required.
Strong focus on exemplary shift attendance.
We provide an equal employment opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state or local laws.
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Work from home with required broadband internet (25 Mbps download, 20 Mbps upload, hard‑wired connection). Cameras and a webcam are required during training and all scheduled shifts.
Responsibilities
Help customers with billing inquiries and concerns.
Accurately document and enter all account information into the client system.
Provide detailed explanations of account status and inquiries to customers.
Adhere to state and federal regulations related to duties.
Assist with delinquent accounts following state guidelines.
Use exceptional communication skills to meet client and customer goals.
Maintain average inbound handle time and achieve quality assurance goals.
Meet production measures, including time spent on calls and schedule adherence.
Qualifications
High school graduate or equivalent.
Detail‑oriented with strong organization and prioritization skills.
Proficient with Microsoft applications and capable of learning new software.
Professional call handling skills and high levels of professionalism required.
Strong focus on exemplary shift attendance.
We provide an equal employment opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state or local laws.
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