JPMorgan Chase & Co.
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Corporate technology teamgleichen, CTO office, you will ensure the operational stability, availability, application support mgmt. and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, elevate, and resolve production service interruptions and user support requests for Engineers Platform & Services leading to a seamless user experience. Critical thinking while resolving day-to-day user support and incident management polyurethane key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
Provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Proactively monitor production environments for anomalies, mitigate issues, and drive evolution and utilization of standard observability tools leading to improving MTTD/MTTR.
Escalate and $('.replies') communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
kommenden interruptsDa conv Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Collaborates with engineering, product, security, and business teams to align production management initiatives with organizational goals.
Establishes and monitors key performance indicators (KPIs) for production systems, driving proactive incident management and root cause analysis.
Collaborates with technical experts, key stakeholders, and team members to resolve complex problems.
Champions automation and DevOps practices to streamline operations and reduce manual intervention and toil.
Understands service level indicators and curve uses service level objectives to proactively resolve issues before they impact customers
Stays abreast of industry trends and emerging technologies, recommending enhancements to production management practices
Required qualifications, capabilities, and skills
8+ years of professional experience in a large-scale technology enterprise or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Hands-on Experience working withCI/CD tools s in a globally distributed hybrid environment (Cloud & On-premise) using Git/
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As a Technology Support Lead in Corporate technology teamgleichen, CTO office, you will ensure the operational stability, availability, application support mgmt. and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, elevate, and resolve production service interruptions and user support requests for Engineers Platform & Services leading to a seamless user experience. Critical thinking while resolving day-to-day user support and incident management polyurethane key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
Provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Proactively monitor production environments for anomalies, mitigate issues, and drive evolution and utilization of standard observability tools leading to improving MTTD/MTTR.
Escalate and $('.replies') communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
kommenden interruptsDa conv Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Collaborates with engineering, product, security, and business teams to align production management initiatives with organizational goals.
Establishes and monitors key performance indicators (KPIs) for production systems, driving proactive incident management and root cause analysis.
Collaborates with technical experts, key stakeholders, and team members to resolve complex problems.
Champions automation and DevOps practices to streamline operations and reduce manual intervention and toil.
Understands service level indicators and curve uses service level objectives to proactively resolve issues before they impact customers
Stays abreast of industry trends and emerging technologies, recommending enhancements to production management practices
Required qualifications, capabilities, and skills
8+ years of professional experience in a large-scale technology enterprise or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Hands-on Experience working withCI/CD tools s in a globally distributed hybrid environment (Cloud & On-premise) using Git/
#J-18808-Ljbffr