Cox Communications
Arbitration Intake Coordinator (Manheim)
Cox Communications, Bordentown, New Jersey, us, 08505
Company
Cox Automotive - USA
Job Family Group Vehicle Operations
Job Profile Arbitrator I
Management Level Individual Contributor
Flexible Work Option No remote option; must work at a specified Cox location
Travel % No
Work Shift Day
Compensation Hourly base pay rate is $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description The Arbitration Intake Coordinator is an entry-level role primarily responsible for managing inbound communications from vehicle buyers and sellers, ensuring efficient intake and routing of cases to the appropriate teams. Additionally, this role will verify claim validity, manage documentation, and facilitate vehicle inspections, while also handling the closure of simple, less complex claims. This position is key to the efficient operation of the Arbitration team, ensuring accurate documentation, communication flow, and timely resolution of claims. Intake Coordination
Inbound Call Management:
Receive, triage and route inbound calls from buyers, sellers, and auction partners. Answer general questions related to arbitration claims, policies, and procedures. Accurately capture information from callers to assist the Arbitration team in furthering claims. Utilize a strong understanding of the arbitration process and policies to accurately route claims to the appropriate teams and ensure compliance with procedural guidelines. Achieve weekly KPI goals of answer rate, speed of answer and transfer percentage. Claim Verification:
Review and verify the validity of claims, ensuring all required NAAA Arbitration Obligation Standards, Manheim Marketplace Policies and any account-specific criteria are met before forwarding to the arbitrator. Take ownership of simple claims that can be resolved without escalation, providing resolutions according to prescribed guidelines. Claim Tracking and Follow-up:
Proactively monitor the status of claims and follow up with all parties to ensure timely resolution. Advises clients of the arbitration claim process, company policies, עם auction, account specific guidelines, and NAAA criteria. Communicate status updates to buyers, sellers, and the Arbitration team as needed. Claim Management & Closure:
Manage the lifecycle of each claim, from initial chamou through resolution, ensuring all claims are thoroughly documented and properly closed. Provide detailed summaries of decisions and ensure all parties are informed and understand the outcome. ACCESS weekly KPI goals of bookings closed per customer and within a specified eating time. Documentation Management:
Ensure all required documentation for arbitration claims is accurately received, organized, and uploaded into the system. Acknowledge documentation submissions and communicate with buyers and sellers regarding missing or incomplete claim information. Administrative Support:
Acknowledge documentation submissions and communicate with buyers and sellers regarding missing or incomplete claim information. Support the Arbitration team with additional administrative tasks as needed. VCF Coordination:
Serve as the dedicated point of contact for ensuring proper, complete and timely entry into the Vehicle Control Files (VCF). Coordinate inspections with the appropriate teams to ensure timely completion of the VCF process. Generate inventory reports and enter data into the Vehicle Control File (VCF) to provide visibility to the mechanic shop. Monitor vehicles throughout the repair process and record updates in Salesforce notes. Oversee the vehicle’s journey from entry into the mechanic shop through to the completion of repairs, ensuring all information is accurately documented and communicated. Maintain regular communication with other departments across the physical site, such as inventory, inspections, and logistics teams. Upload inspection information into the Disk and verify accuracy before closing claims. Ensure vehicles are stocked into the proper inventory account and located in the correct area post inspection and/or post decision. Required Experience & Specialized Knowledge and skills
High school diploma or equivalent and 4 years’ experience in customer service, dispute resolution, automotive industry, or related field; Associate degree or technical training is a plus. Strong organizational and communication skills. Attention to detail and ability to manage multiple tasks simultaneously. Proficiency in using computer systems and online portals to manage documentation and track claims. Ability to work in a fast-paced environment and maintain professionalism in handling disputes and sensitive information. Preferred Experience:
Prior experience in an administrative, customer service, or call center environment. Prior experience reading, interpreting, and applying policy, legal terms, or contract language to ensure compliance and proper execution of processes is preferred. Familiarity with the automotive auction industry, including vehicle conditions and basic auction processes. Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or guarantees being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits
Employees divider receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees additionally receive extra paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. 편 About Us
Through groundbreaking technology and a commitment to Ultras experiences for drivers and dealers alike, Cox Automotive employees are converting the world buys, owns, sells – or simply use – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and big on KeCo or on Old Station exchanger ...health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and). For further details please refer to the benefits page. Cox is an Equal Employment Oppsitory employer – ALL qualified applicants & employees will be considered for employment without the disadvantage of the individual’s age, race, color, religion, or creed, consensus, race, gender identity, physical or mental disability, veterans status, genetic information, race, citizenship or other protected class. Cox provides reasonable accommodations when requested and applicable. Applicants must be authorized to work in the United States. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
#J-18808-Ljbffr
Job Family Group Vehicle Operations
Job Profile Arbitrator I
Management Level Individual Contributor
Flexible Work Option No remote option; must work at a specified Cox location
Travel % No
Work Shift Day
Compensation Hourly base pay rate is $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description The Arbitration Intake Coordinator is an entry-level role primarily responsible for managing inbound communications from vehicle buyers and sellers, ensuring efficient intake and routing of cases to the appropriate teams. Additionally, this role will verify claim validity, manage documentation, and facilitate vehicle inspections, while also handling the closure of simple, less complex claims. This position is key to the efficient operation of the Arbitration team, ensuring accurate documentation, communication flow, and timely resolution of claims. Intake Coordination
Inbound Call Management:
Receive, triage and route inbound calls from buyers, sellers, and auction partners. Answer general questions related to arbitration claims, policies, and procedures. Accurately capture information from callers to assist the Arbitration team in furthering claims. Utilize a strong understanding of the arbitration process and policies to accurately route claims to the appropriate teams and ensure compliance with procedural guidelines. Achieve weekly KPI goals of answer rate, speed of answer and transfer percentage. Claim Verification:
Review and verify the validity of claims, ensuring all required NAAA Arbitration Obligation Standards, Manheim Marketplace Policies and any account-specific criteria are met before forwarding to the arbitrator. Take ownership of simple claims that can be resolved without escalation, providing resolutions according to prescribed guidelines. Claim Tracking and Follow-up:
Proactively monitor the status of claims and follow up with all parties to ensure timely resolution. Advises clients of the arbitration claim process, company policies, עם auction, account specific guidelines, and NAAA criteria. Communicate status updates to buyers, sellers, and the Arbitration team as needed. Claim Management & Closure:
Manage the lifecycle of each claim, from initial chamou through resolution, ensuring all claims are thoroughly documented and properly closed. Provide detailed summaries of decisions and ensure all parties are informed and understand the outcome. ACCESS weekly KPI goals of bookings closed per customer and within a specified eating time. Documentation Management:
Ensure all required documentation for arbitration claims is accurately received, organized, and uploaded into the system. Acknowledge documentation submissions and communicate with buyers and sellers regarding missing or incomplete claim information. Administrative Support:
Acknowledge documentation submissions and communicate with buyers and sellers regarding missing or incomplete claim information. Support the Arbitration team with additional administrative tasks as needed. VCF Coordination:
Serve as the dedicated point of contact for ensuring proper, complete and timely entry into the Vehicle Control Files (VCF). Coordinate inspections with the appropriate teams to ensure timely completion of the VCF process. Generate inventory reports and enter data into the Vehicle Control File (VCF) to provide visibility to the mechanic shop. Monitor vehicles throughout the repair process and record updates in Salesforce notes. Oversee the vehicle’s journey from entry into the mechanic shop through to the completion of repairs, ensuring all information is accurately documented and communicated. Maintain regular communication with other departments across the physical site, such as inventory, inspections, and logistics teams. Upload inspection information into the Disk and verify accuracy before closing claims. Ensure vehicles are stocked into the proper inventory account and located in the correct area post inspection and/or post decision. Required Experience & Specialized Knowledge and skills
High school diploma or equivalent and 4 years’ experience in customer service, dispute resolution, automotive industry, or related field; Associate degree or technical training is a plus. Strong organizational and communication skills. Attention to detail and ability to manage multiple tasks simultaneously. Proficiency in using computer systems and online portals to manage documentation and track claims. Ability to work in a fast-paced environment and maintain professionalism in handling disputes and sensitive information. Preferred Experience:
Prior experience in an administrative, customer service, or call center environment. Prior experience reading, interpreting, and applying policy, legal terms, or contract language to ensure compliance and proper execution of processes is preferred. Familiarity with the automotive auction industry, including vehicle conditions and basic auction processes. Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or guarantees being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits
Employees divider receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees additionally receive extra paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. 편 About Us
Through groundbreaking technology and a commitment to Ultras experiences for drivers and dealers alike, Cox Automotive employees are converting the world buys, owns, sells – or simply use – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and big on KeCo or on Old Station exchanger ...health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and). For further details please refer to the benefits page. Cox is an Equal Employment Oppsitory employer – ALL qualified applicants & employees will be considered for employment without the disadvantage of the individual’s age, race, color, religion, or creed, consensus, race, gender identity, physical or mental disability, veterans status, genetic information, race, citizenship or other protected class. Cox provides reasonable accommodations when requested and applicable. Applicants must be authorized to work in the United States. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
#J-18808-Ljbffr