Chubb
Chubb’s Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience.
We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC’s, mobile devices, and peripherals. The role holder will support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude.
Key Responsibilities
Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products.
Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
Train and guide staff on hardware and software usage
Ensure patch compliance for PCs
Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls
Process help desk tickets for employees and contractors
Support end users both physically in the office as well as working remotely
Configure and build hardware; installand configure software based on user service requests
Document resolution to desktop issues, propose solutions to root cause problems
Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
Interact with 3rd party vendors to drive and resolve specific technical problems
Respond to incidents by phone, chat or email in a timely manner
Take ownership of role related tasks
Manage new hire setups, including coordination and configuration of equipment
Assist with new hire orientations and onboard new users from a technology perspective
Demonstrate a high level of professionalism, interpersonal skills, and team-oriented attitude
Demonstrate active listening skills with ability to act with sensitivity and empathize with end user’s situation
Document resolutions to desktop issues and propose solutions to root cause problems
Identify opportunities to improve, automate, or simplify processes or systems
Serve as a key contact and representative of IT for projects and initiatives such as:
Office Moves and Real Estate Initiatives
Hardware Refreshes
Major Software Roll Outs
Desktop Migrations
Security Implementations and Compliance issues
Standardization of End User Services to align the EUS catalogue of services globally.
Train and guide staff on hardware and software usage
Document resolution to desktop issues, propose solutions to root cause problems.
Interact with 3rd party vendors to drive and resolve specific technical problems.
Identify opportunities to improve, automate, or simplify processes or systems.
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We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC’s, mobile devices, and peripherals. The role holder will support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude.
Key Responsibilities
Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products.
Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
Train and guide staff on hardware and software usage
Ensure patch compliance for PCs
Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls
Process help desk tickets for employees and contractors
Support end users both physically in the office as well as working remotely
Configure and build hardware; installand configure software based on user service requests
Document resolution to desktop issues, propose solutions to root cause problems
Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
Interact with 3rd party vendors to drive and resolve specific technical problems
Respond to incidents by phone, chat or email in a timely manner
Take ownership of role related tasks
Manage new hire setups, including coordination and configuration of equipment
Assist with new hire orientations and onboard new users from a technology perspective
Demonstrate a high level of professionalism, interpersonal skills, and team-oriented attitude
Demonstrate active listening skills with ability to act with sensitivity and empathize with end user’s situation
Document resolutions to desktop issues and propose solutions to root cause problems
Identify opportunities to improve, automate, or simplify processes or systems
Serve as a key contact and representative of IT for projects and initiatives such as:
Office Moves and Real Estate Initiatives
Hardware Refreshes
Major Software Roll Outs
Desktop Migrations
Security Implementations and Compliance issues
Standardization of End User Services to align the EUS catalogue of services globally.
Train and guide staff on hardware and software usage
Document resolution to desktop issues, propose solutions to root cause problems.
Interact with 3rd party vendors to drive and resolve specific technical problems.
Identify opportunities to improve, automate, or simplify processes or systems.
#J-18808-Ljbffr