Holman
Guest Services Representative - Holman Motorcars
Holman, Saint Louis, Missouri, United States, 63146
Guest Services Representative – Holman Motorcars
Holman is a family‑owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Holman Motorcars has an outstanding opportunity for a Guest Services Representative to join their team and the Holman Family.
Job Duties
Answer incoming phone calls with warm greeting, offering personalized service while connecting them with appropriate team member
Ensure each guest is personally spoken to and greeted, must be standing not sitting at the desk during interaction; as needed follow valet SOP for handoff to sales or service
Prepare store for opening: Stock fridges in the Customer Lounge, Set‑up the coffee & snack station, order/reorder supply, continually arrange couches and chairs, magazines neat and orderly; arrange a list of salespeople that check in (first come first serve) and each one will be “UP” for an hour
Rolls Royce Salesforce daily check: Create opportunities for contacts, pulling relevant information from Dealersock and adding to Salesforce
Bentley Salesforce (ORBIT) daily check: update opportunity status and examine in progress closely
Aston Salesforce daily check: Reads notes from Leads Queue, mark “Unqualified” or “Convert” to an opportunity based on notes; assigning new leads with rotation; change close and lost stages as necessary
Qualifying and sorting phone ups in Dealersocket; partnering effectively with sales team for seamless handoff; Adding new customers into CRMs; fully and accurately completing opportunity profiles
Creating POs in CDK for gas tickets and towing bills; obtain necessary signatures from sales managers before processing with accounting
Inventory report for each of 3 brands, twice weekly, new and preowned
Provide lateral support to the hospitality strategy and process
Education and/or Training
High School Diploma or equivalent
High school diploma required; related business, marketing, communications degree a plus
Proficient in various desktop tools including MS Office Programs (i.e., Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, etc.)
Proficient with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
Relevant Work Experience
2 Years of Customer Service, Hospitality or related administrative or sales support experience
Familiarity with dealership operations a plus
Experience working with ultra‑high net worth individuals a plus
Compensation Starts at $20/hr
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Artificial Intelligence Statement To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI‑generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.
Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industry
Motor Vehicle Manufacturing
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The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Holman Motorcars has an outstanding opportunity for a Guest Services Representative to join their team and the Holman Family.
Job Duties
Answer incoming phone calls with warm greeting, offering personalized service while connecting them with appropriate team member
Ensure each guest is personally spoken to and greeted, must be standing not sitting at the desk during interaction; as needed follow valet SOP for handoff to sales or service
Prepare store for opening: Stock fridges in the Customer Lounge, Set‑up the coffee & snack station, order/reorder supply, continually arrange couches and chairs, magazines neat and orderly; arrange a list of salespeople that check in (first come first serve) and each one will be “UP” for an hour
Rolls Royce Salesforce daily check: Create opportunities for contacts, pulling relevant information from Dealersock and adding to Salesforce
Bentley Salesforce (ORBIT) daily check: update opportunity status and examine in progress closely
Aston Salesforce daily check: Reads notes from Leads Queue, mark “Unqualified” or “Convert” to an opportunity based on notes; assigning new leads with rotation; change close and lost stages as necessary
Qualifying and sorting phone ups in Dealersocket; partnering effectively with sales team for seamless handoff; Adding new customers into CRMs; fully and accurately completing opportunity profiles
Creating POs in CDK for gas tickets and towing bills; obtain necessary signatures from sales managers before processing with accounting
Inventory report for each of 3 brands, twice weekly, new and preowned
Provide lateral support to the hospitality strategy and process
Education and/or Training
High School Diploma or equivalent
High school diploma required; related business, marketing, communications degree a plus
Proficient in various desktop tools including MS Office Programs (i.e., Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, etc.)
Proficient with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
Relevant Work Experience
2 Years of Customer Service, Hospitality or related administrative or sales support experience
Familiarity with dealership operations a plus
Experience working with ultra‑high net worth individuals a plus
Compensation Starts at $20/hr
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Artificial Intelligence Statement To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI‑generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.
Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industry
Motor Vehicle Manufacturing
#J-18808-Ljbffr