Dominique Dawes Academy
Member Experience Coordinator - New Gym Opening
Dominique Dawes Academy, Alpharetta, Georgia, United States, 30239
Member Experience Coordinator - New Gym Opening
The Dominique Dawes Academy is opening a new gym in April 2026 and seeks a dedicated Member Experience Coordinator to ensure a welcoming, professional, and organized environment for participants and families. This role oversees customer service operations, supports enrollment, leads parent engagement, and ensures a positive member journey.
Key Responsibilities
Provide exceptional service to visitors, students, and families by maintaining a welcoming front‑desk presence.
Manage and respond to family inquiries regarding class offerings, enrollment, policies, and scheduling with accuracy and care.
Handle incoming calls, process tuition and fee payments, and resolve customer concerns with empathy and efficiency.
Follow up with families or prospects via phone or email to check in on satisfaction and support ongoing engagement.
Coordinate communication between parents, coaches, and management by relaying messages and assisting with questions.
Lead facility tours for prospective families, promoting programs and membership opportunities.
Assist with enrollment processes and maintain accurate student and family records in the registration system.
Support coaches during classes and events by offering first aid assistance and helping with basic facility needs.
Monitor and maintain a clean, organized, and welcoming lobby and facility environment.
Oversee and support front‑desk administrative functions such as scheduling, data entry, and reporting.
Demonstrate a positive, solutions‑oriented attitude that aligns with the values of Dominique Dawes Academy.
Complete additional duties and special projects as assigned by the General Manager or leadership team.
Core Competencies
Exceptional verbal and written communication skills
Strong interpersonal skills and a friendly, approachable demeanor
High level of professionalism, patience, and attention to detail
Customer‑focused with a passion for delivering outstanding experiences
Strong organizational and problem‑solving abilities
Ability to multitask and remain composed in a fast‑paced environment
Proficiency in Microsoft Office, Google Suite, and basic data systems
Dependable and self‑motivated with a team‑player mindset
Requirements
High school diploma or equivalent required; associate’s or bachelor’s degree preferred
Minimum of 3 years of experience in customer service, administrative support, or retail (required)
At least 1 year of experience in youth sports, recreation, or education environments (preferred)
CPR, First Aid, and SafeSport certification (or willingness to obtain) preferred
Work Schedule & Environment
Includes afternoon, evening, and weekend shifts
Must be available during high‑traffic times (e.g., class transitions, events, and peak seasons)
Indoor work environment with regular interactions with children, families, and staff
Physical Requirements
Prolonged periods of sitting, standing, and walking
Frequent use of hands and fingers to handle or operate office equipment, such as keyboards, phone, and printers
Ability to occasionally stand, bend, reach, and lift office supplies or materials up to 25 lbs
Regularly required to communicate clearly and effectively via phone, email, and in person
The company is an equal opportunity employer, drug‑free workplace, and complies with ADA regulations as applicable.
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Key Responsibilities
Provide exceptional service to visitors, students, and families by maintaining a welcoming front‑desk presence.
Manage and respond to family inquiries regarding class offerings, enrollment, policies, and scheduling with accuracy and care.
Handle incoming calls, process tuition and fee payments, and resolve customer concerns with empathy and efficiency.
Follow up with families or prospects via phone or email to check in on satisfaction and support ongoing engagement.
Coordinate communication between parents, coaches, and management by relaying messages and assisting with questions.
Lead facility tours for prospective families, promoting programs and membership opportunities.
Assist with enrollment processes and maintain accurate student and family records in the registration system.
Support coaches during classes and events by offering first aid assistance and helping with basic facility needs.
Monitor and maintain a clean, organized, and welcoming lobby and facility environment.
Oversee and support front‑desk administrative functions such as scheduling, data entry, and reporting.
Demonstrate a positive, solutions‑oriented attitude that aligns with the values of Dominique Dawes Academy.
Complete additional duties and special projects as assigned by the General Manager or leadership team.
Core Competencies
Exceptional verbal and written communication skills
Strong interpersonal skills and a friendly, approachable demeanor
High level of professionalism, patience, and attention to detail
Customer‑focused with a passion for delivering outstanding experiences
Strong organizational and problem‑solving abilities
Ability to multitask and remain composed in a fast‑paced environment
Proficiency in Microsoft Office, Google Suite, and basic data systems
Dependable and self‑motivated with a team‑player mindset
Requirements
High school diploma or equivalent required; associate’s or bachelor’s degree preferred
Minimum of 3 years of experience in customer service, administrative support, or retail (required)
At least 1 year of experience in youth sports, recreation, or education environments (preferred)
CPR, First Aid, and SafeSport certification (or willingness to obtain) preferred
Work Schedule & Environment
Includes afternoon, evening, and weekend shifts
Must be available during high‑traffic times (e.g., class transitions, events, and peak seasons)
Indoor work environment with regular interactions with children, families, and staff
Physical Requirements
Prolonged periods of sitting, standing, and walking
Frequent use of hands and fingers to handle or operate office equipment, such as keyboards, phone, and printers
Ability to occasionally stand, bend, reach, and lift office supplies or materials up to 25 lbs
Regularly required to communicate clearly and effectively via phone, email, and in person
The company is an equal opportunity employer, drug‑free workplace, and complies with ADA regulations as applicable.
#J-18808-Ljbffr