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Charlotte Hungerford Hospital, Inc.

RN Care Manager - Case Coordination

Charlotte Hungerford Hospital, Inc., Torrington, Connecticut, us, 06792

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RN Care Manager - Case Coordination

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Charlotte Hungerford Hospital

Location: Charlotte Hungerford Hospital (10115)

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Shift: Per Diem for 8 hour shifts during the week and weekends

Work where

every moment

matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Charlotte Hungerford Hospital is a 122-bed, general acute care community hospital located in Torrington, Connecticut, that serves as a regional health care resource for the 100,000 residents of Litchfield County and Northwest Connecticut. CHH offers personalized attention from an expert team of caregivers and physicians that utilize advanced technology and clinical partnerships in a convenient, safe and comfortable patient environment.

Position Summary / Purpose Care Management is a collaborative practice model including patients, nurses, social workers, physicians, healthcare team members, caregivers and the community. The Case Management process encompasses communication and facilitates care along a continuum through effective resource coordination. The goals of the Care Management Team include the achievement of optimal health, access to care and appropriate utilization of resources balanced with the patient’s right to self‑determination.

Incumbents of this position are professional Registered Nurses that utilize the nursing process (assessment, planning, intervention, documentation, and evaluation) to determine and facilitate the most appropriate level of care and identification of discharge needs. Collaborates with physician to ascertain medical treatment plan and with nursing, other health care team members and health plans to fulfill the treatment plan in the highest quality, cost effective manner. Responsible for ensuring customer satisfaction (patient, family, physician, others), maintaining patient confidentiality and being sensitive to the age and cultural specific patient needs for comfort, privacy and generalized care.

Essential Functions

Displays and upholds CHH core values of dignity, compassion, service excellence, community and integrity.

Maintains the dignity of patients, family members, visitors and all hospital personnel; demonstrates a diplomatic and supportive attitude and presents the hospital in a positive manner.

Conducts complete and thorough patient and family assessments for initial and ongoing care and discharge planning, addressing physical, psychosocial, religious, cultural and educational aspects.

Coordinates patient care including scheduling of tests, procedures and consultations; works closely with physicians to coordinate hospital services from pre‑hospital through post‑discharge recovery.

Ensures patients and families understand the diagnosis and planned course of treatment and determines and communicates discharge needs.

Assesses any financial needs of the patient/family, including assistance with benefit plans.

Assists Social Worker Care Managers with highly clinical complex patient needs.

Responds expeditiously to emergency needs of patients and families in crisis.

Formulates and implements a discharge plan, evaluates effectiveness, and revises the plan as needed.

Refers patients to resources such as Visiting Nurse Agency, Skilled Nursing Facility, Long Term Care Hospital, Rehab Facility, Hospice Care, Durable Medical and Respiratory Care providers.

Ensures follow‑up care with providers is arranged and confirmed.

Conducts telephone contacts for high risk readmission within 48 hours of discharge to verify follow‑up services.

Advocates proactively for patient care issues to ensure quality and sensitivity to each patient's needs.

Analyzes patient care trends and collaborates with the care team to improve overall quality and efficiency.

Provides peer consultation on challenging cases; attends extended stay rounds, daily outcome planning rounds, Case Management Team meetings and peer reviews.

Participates in quality improvement and evaluation processes; abstracts data for core measures and external agencies such as JCAHO, CMS, QIO.

Meets job‑specific competencies; maintains professional growth through seminars, workshops, and professional affiliations.

Complies with hospital policies and procedures related to safety, infection control, attendance, sexual harassment, dress code, corporate compliance, confidentiality.

Job Knowledge, Skill, and Attributes

Strong communication and interpersonal skills.

Knowledge of the nursing process.

Ability to manage multiple priorities and projects from initiation to completion.

Proficiency in Microsoft Office, Outlook, Meditech HCIS software, and web‑based programs.

Skilled in motivational interviewing.

Willingness to follow the mission and values of Charlotte Hungerford Hospital.

Qualifications Education

Registered Nurse license in the State of Connecticut (current).

Bachelor’s degree in Nursing preferred.

Experience

Minimum of 3 years acute care hospital experience required.

Care Management experience preferred.

Case Management certification (ACM or CCM) strongly preferred.

Benefits and Compensation With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. A competitive benefits program designed to ensure work/life balance is provided. Every moment matters.

Senioriti Level Mid‑Senior level

Employment Type Part‑time

Job Function Health Care Provider

Industries Hospitals and Health Care

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