Beaveda
Description
Position Description The Position Description below is intended to describe the general nature and level of work being performed by people assigned to this job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the discretion of supervisors.
REPORTS TO: Guest Services Call Center Representative
FLSA: Non‑Exempt
Job title: Guest Services Call Center Representative
Department: Call Center
Primary Objective Guest Services Representatives are passionate about the Aveda mission, hair and spa. They service inbound and outbound calls from Aveda guests requesting to make, rebook, cancel appointments, resolve guest complaints, and answer guest inquiries while providing the highest level of customer service.
Responsibilities
Set new guest appointment for all Aveda Institutes
Confirm guests appointments, rebook as necessary
Offer additional services during appointment call, according to the guest's individual needs
Resolve customer challenges in a professional manner to ensure guest satisfaction
Project enthusiasm to ensure the highest level of guest experience
Promote all service offerings, answer guest inquiries, and process guest appointment through Salon Biz
Respond in a timely manner to Demand Force guest appointment requests
Advise and update guests of any company policy or procedural change in order to retain loyal and cordial guest relationships
May perform other duties as required
General
Due to our commitment to the environment, a strong alignment to the Aveda mission is essential
Adhere to company policies and procedures
Participate in team huddles and meetings, as required
Minimum Requirements
"Can do" attitude, and strong team orientation
Ability to handle a high volume of incoming calls while also utilizing a software program
#J-18808-Ljbffr
Position Description The Position Description below is intended to describe the general nature and level of work being performed by people assigned to this job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the discretion of supervisors.
REPORTS TO: Guest Services Call Center Representative
FLSA: Non‑Exempt
Job title: Guest Services Call Center Representative
Department: Call Center
Primary Objective Guest Services Representatives are passionate about the Aveda mission, hair and spa. They service inbound and outbound calls from Aveda guests requesting to make, rebook, cancel appointments, resolve guest complaints, and answer guest inquiries while providing the highest level of customer service.
Responsibilities
Set new guest appointment for all Aveda Institutes
Confirm guests appointments, rebook as necessary
Offer additional services during appointment call, according to the guest's individual needs
Resolve customer challenges in a professional manner to ensure guest satisfaction
Project enthusiasm to ensure the highest level of guest experience
Promote all service offerings, answer guest inquiries, and process guest appointment through Salon Biz
Respond in a timely manner to Demand Force guest appointment requests
Advise and update guests of any company policy or procedural change in order to retain loyal and cordial guest relationships
May perform other duties as required
General
Due to our commitment to the environment, a strong alignment to the Aveda mission is essential
Adhere to company policies and procedures
Participate in team huddles and meetings, as required
Minimum Requirements
"Can do" attitude, and strong team orientation
Ability to handle a high volume of incoming calls while also utilizing a software program
#J-18808-Ljbffr