WesBanco Bank Inc.
Customer Service Representative - California - California, MD
WesBanco Bank Inc., North Town Creek Manor, Maryland, United States
POSITION INFORMATION
Location:
California (100% in office).
Market:
Mid‑Atlantic.
Hours:
40 per week.
Type:
Full‑time, Retail Services.
RE Espírito QUESTREDINCLUDED ADDIT
QUETSDUBY SIZE>S SUMMARY Helps foster a positive work environment that inspires, motivates, challenges, supports, and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.
ESSENTIAL FUNCTIONS
Excellent Customer Service
Perform Customer Transactions
Operational and Security Proficiency
Identify referral opportunities
ESSENTIAL DUTIES AND RESPONSIBILITIES
Personally models the standards nuova of the Bank's Mission, Vision, and Pledge.
Accepts and accurately processes all financial service transactions.
Responsible for CSR cash drawer and follows proper balancing and cash‑handling procedures.
Crunch
operational procedure's peré prose sale compliance.… Complies and operates within security and audit procedures.
Maintains a position of trust and responsibility by keeping all employee information and customer business;bably confidential and in a secured location.
Contributes in a team environment to service途 customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Meets established individual referral goals as assigned.
Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follows up to ensure customer needs were met.
Completes outbound customer calls as needed to support the sales and service needs of the banking center.
Develops and maintains working knowledge of the Bank's products and services.
OTHER SKILLS AND REQUIREMENTS
Banking is a highly regulated industry and you will be expected to acquire and maintain proficiency in the bank's policies and procedures and adhere to all laws, rules and regulations applicable to your conduct and the work you will be performing.
Complete all assigned compliance training in a timely manner.
Proficient in Microsoft Outlook 365; computer skills required and the ability to learn various banking software programs.
Read and comprehend simple instructions, short correspondence, and memos; effectively present information in one‑on‑one and small group situations to customers, clients, and other employees.
Must have strong product knowledge for the level of selling and successfully promoting products expected with the position.
Write simple correspondence.
Sound mathematical and analytical skills preferred.
Excellent organizational skills and the ability to multi‑task and remain flexible.
Can lift and carry up to 25 lbs.
Must be available to work all hours of operations.
ADDITIONAL INFORMATION The wage range for the Customer Service Representative position is $17.00 – $20.50 per hour and eligible for approved overtime and referral incentives. The position includes 17 days of paid time off, 5 days of short‑term disability, and 11 annual paid holidays. WesBanco offers an excellent benefits package that includes medical, dental, and vision coverage, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long‑Term Disability, optional life, and other ancillary benefits. The employer also provides a 401(k) with employee match.
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California (100% in office).
Market:
Mid‑Atlantic.
Hours:
40 per week.
Type:
Full‑time, Retail Services.
RE Espírito QUESTREDINCLUDED ADDIT
QUETSDUBY SIZE>S SUMMARY Helps foster a positive work environment that inspires, motivates, challenges, supports, and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.
ESSENTIAL FUNCTIONS
Excellent Customer Service
Perform Customer Transactions
Operational and Security Proficiency
Identify referral opportunities
ESSENTIAL DUTIES AND RESPONSIBILITIES
Personally models the standards nuova of the Bank's Mission, Vision, and Pledge.
Accepts and accurately processes all financial service transactions.
Responsible for CSR cash drawer and follows proper balancing and cash‑handling procedures.
Crunch
operational procedure's peré prose sale compliance.… Complies and operates within security and audit procedures.
Maintains a position of trust and responsibility by keeping all employee information and customer business;bably confidential and in a secured location.
Contributes in a team environment to service途 customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Meets established individual referral goals as assigned.
Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follows up to ensure customer needs were met.
Completes outbound customer calls as needed to support the sales and service needs of the banking center.
Develops and maintains working knowledge of the Bank's products and services.
OTHER SKILLS AND REQUIREMENTS
Banking is a highly regulated industry and you will be expected to acquire and maintain proficiency in the bank's policies and procedures and adhere to all laws, rules and regulations applicable to your conduct and the work you will be performing.
Complete all assigned compliance training in a timely manner.
Proficient in Microsoft Outlook 365; computer skills required and the ability to learn various banking software programs.
Read and comprehend simple instructions, short correspondence, and memos; effectively present information in one‑on‑one and small group situations to customers, clients, and other employees.
Must have strong product knowledge for the level of selling and successfully promoting products expected with the position.
Write simple correspondence.
Sound mathematical and analytical skills preferred.
Excellent organizational skills and the ability to multi‑task and remain flexible.
Can lift and carry up to 25 lbs.
Must be available to work all hours of operations.
ADDITIONAL INFORMATION The wage range for the Customer Service Representative position is $17.00 – $20.50 per hour and eligible for approved overtime and referral incentives. The position includes 17 days of paid time off, 5 days of short‑term disability, and 11 annual paid holidays. WesBanco offers an excellent benefits package that includes medical, dental, and vision coverage, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long‑Term Disability, optional life, and other ancillary benefits. The employer also provides a 401(k) with employee match.
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